CoreInteract by Altigen vs. SelfCommunity Comparison


CoreInteract by Altigen Altigen Communications, Inc.	SelfCommunity Quentral	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About It’s time to have your own Social Network. Increase users engagement, reinforce brand awareness, improve customer feedback and retention with SelfCommunity SaaS platform. Create your Social Community within your own website and through a dedicated App. Your Social. Be the owner of your Social Network strategy, content and data with a Platform fully customizable to your needs. Your Users. Build an active and engaged community around your brand and values. Engage users around interests and passions. Your Data. Create value through a full set of social and marketing actionable data. Discover more about Your Data Provisioning. Create and grow your Community with all the power of a Social Network. Create Your Social Community within your website. Release a dedicated IOS and Android App. Publish, distribute and manage content. Promote community building and engagement. Increase Reach and Engagement. Promote product, services and other marketing activities.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Digital customer engagement platform for Microsoft Teams	Audience Organizations and brands looking for a tool to create, manage, and customize an online social community based on products sold, audience interests, and company culture
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information Quentral Founded: 2019 Italy selfcommunity.com
Alternatives Dialpad Connect Dialpad	Alternatives Chaordix Community Platform Chaordix
Contiinex	Viafoura
User.com	Khoros Community Khoros
Vocalcom	Insightrix Communities Insightrix Research
Local Measure Engage Local Measure View All	Social+ View All
Categories Business Phone Systems Supported Call Center Supported Customer Engagement Supported Customer Experience Supported	Categories Community Supported Customer Engagement Supported Customer Experience Supported Market Research Supported
Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported	Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Supported Feedback Collection Supported Gamification Supported Live Chat Supported Video Content Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Not Supported Show More Features Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Supported Membership Management Supported Social Media Management Not Supported Website Management Supported White Label Not Supported Market Research Features Benchmarking Supported Compensation Management Not Supported Data Management Not Supported Email / Online Not Supported Face-to-Face Not Supported Panel Management Not Supported Paper-Based Not Supported Phone-Based Not Supported Sample Management Not Supported Statistical Analysis Supported Survey Management Not Supported
Integrations CommunityWFM Supported Google Analytics Not Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Dynamics 365 Supported Microsoft Exchange Supported Microsoft Outlook Supported Microsoft Power BI Supported Microsoft Teams Supported Salesforce Supported Zoho CRM Supported Show More Integrations View All 10 Integrations	Integrations CommunityWFM Not Supported Google Analytics Supported Microsoft 365 Not Supported Microsoft Azure Not Supported Microsoft Dynamics 365 Not Supported Microsoft Exchange Not Supported Microsoft Outlook Not Supported Microsoft Power BI Not Supported Microsoft Teams Not Supported Salesforce Not Supported Zoho CRM Not Supported Show More Integrations View All 1 Integration
Claim CoreInteract by Altigen and update features and information Claim CoreInteract by Altigen and update features and information	Claim SelfCommunity and update features and information Claim SelfCommunity and update features and information