1440 vs. Zembra Comparison Chart

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

ShipBob is the leading global omnifulfillment platform designed for businesses of all sizes, providing them access to best-in-class supply chain capabilities. The ShipBob platform provides merchants with a single view of their business and customers across all of their sales channels and enables them to manage products, inventory, orders, and shipments, and leverage real-time analytics and reporting. ShipBob enables merchants to optimize fulfillment operations in their own facilities with ShipBob's WMS (ShipBob's proprietary warehouse management system), or outsource it completely to have their orders picked, packed, and shipped for them at over 40 fulfillment centers across the United States, Canada, Europe, and Australia. By providing proprietary fulfillment software, comprehensive support, and dozens of tech and retail partnerships, ShipBob enables brands to build a scalable, affordable fulfillment strategy and fulfill orders with seamless omnichannel connectivity.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Cahoot is the next-generation eCommerce order fulfillment network powered by our patented and easy-to-use shipping software. With 100+ eCommerce fulfillment centers throughout the United States, we offer nationwide 1-day and 2-day delivery to over 90% of the US population. Cahoot provides reliable and affordable US fulfillment services for ALL sales channels, including leading marketplaces such as Amazon, eBay, and Walmart and leading eCommerce platforms and shopping carts, including Shopify, BigCommerce, and Magento. Cahoot is the world's first peer-to-peer eCommerce fulfillment network that provides ultrafast order fulfillment at 30% lower cost than traditional 3PLS.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Per IDC, it’s the #1 CDP in worldwide market share four years in a row (2019-2022). Using Twilio Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Over 25,000 companies use Twilio Segment to make real-time decisions, accelerate growth and deliver world-class customer experiences.

SpotOn is one of the most comprehensive, integrated POS systems on the market. From cloud-based POS to commission-free online ordering and reservations to labor management software, it offers everything the modern restaurateur needs -- with none of the headaches that you get with other big POS companies, like long-term contracts, surprise fees and rate hikes, and impersonal service. SpotOn excels in serving full-service restaurants, bars, and nightlife venues by providing a single, integrated system to run their business. Designed with speed in mind, the SpotOn Restaurant point-of-sale includes easy-to-read table layouts, the ability to quickly add items to an order, and make menu changes on the fly. The platform includes email marketing, review management, and the industry’s best reporting and analytics - all in a single, integrated dashboard that’s available anywhere your business takes you.

The #1 B2B sales platform for medium, large and enterprise consumer goods manufacturers and distributors. Pepperi is a comprehensive, unified commerce platform to manage all aspects of your B2B sales. We combine a B2B eCommerce storefront, sales rep app for mobile order-taking (iOS/Android), Trade Promotions module, Retail Execution, Route Accounting / DSD & Inside Sales - in ONE UNIFIED cloud-based platform that runs online and offline to maximize in-person and online B2B sales. Thanks to its proprietary IPaaS (Integration Platform as a Service), Pepperi syncs seamlessly to your existing tech stack such as ERPs, Accounting software, Payment and Shipping gateways. Pepperi is the ONLY purpose-built mobile solution on the market and currently serves over 1000 companies in 65 countries.