Best Call Center Software for Cloud - Page 9
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Compare the Top Call Center Software for Cloud as of May 2026 - Page 9
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1
Callision
Callision
All of the tools they need, like voice, chat, file sharing, and CRM integration, are securely accessible through a web browser from any permitted location, no hardware or software installation necessary. Seamlessly scale your sales and support operations by adding virtual agents, with custom sales scripts, prequalification requirements, and knowledge base assistance. Callision’s browser-based cloud contact center suite allows your teams to get work done from wherever they are - no equipment necessary. Start reaching your customers in minutes, get started for free today. Automagically locate problematic interactions and send them to managers for review. Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain clear visibility of resource leaks. Set up phone numbers, voice menus, call queues, conference bridges, and call recording in three clicks or less. Manage multiple sales or support departments in one simple, live dashboard.Starting Price: $19.99 per month -
2
Case Manager
Case Manager
Case Manager is a highly configurable and flexible software solution for collections, accounts receivable, financial and tracing contact centers. Case Manager's flexibility allows you to continuously explore new and improve existing strategies.Starting Price: $35 per user per month -
3
HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
4
FreJun
FreJun
FreJun automates calling, logging your business calls and insights with your favorite workflow tools in a single click. Eliminate manual dialing and make more calls with click to call and autodial. All the calls are recorded and logged automatically which you can use for future reference and training. Improve call pickups with the help of Google verified calls or True caller on your FreJun virtual number. Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved. No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.Starting Price: $17.50 per month -
5
Dextr Flex
CloudHesive
Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions.Starting Price: $0.003 per minute -
6
Neotel
Neotel 2000
With Neotel you can add the CRM module to your Neotel PBX. Telemarketing, customer service tools for contact center as the predictive dialer. Neotel’s virtual PBX has linked 100% of the power of its virtual PBX with the services offered by cell phones so that you can fully benefit from all the advantages offered by this linkage. Call internally at zero cost without limits forever, since they would be between extensions of both landlines and mobiles. In addition, they also benefit from the bonuses contracted from mobile extensions. Finally, with a single bill, you can easily control your fixed and mobile costs. The call center room coordinator will be able to visualize at a glance the status of all his teleoperators, knowing in which status they are, and being able to perform online actions, such as conference supervision, etc. The coordinator will load the database and the system automatically makes the call when it is connected it transfers it to the teleoperator.Starting Price: €12 per month -
7
Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month -
8
Dialaxy
Dialaxy
Get international Virtual Phone Numbers from 100+ countries to connect with your global audience remotely with Dialaxy. Dialaxy’s features help agents tackle day-to-day calls and sms without hopping between apps. Hassle free packages for local, shortcode, or toll-free numbers with call and text capabilities. Elevate customer service with our complete call center software, ensuring seamless communication and unparalleled efficiency.Starting Price: $20 per month -
9
TelXL
TelXL
Get customers to the right people faster with routing, IVR, and speech recognition. Add convenience and respond faster with templates. Integrate your WhatsApp account for customers that are on the go. Automate an FAQ bot, or interact with customers in real-time. Engage with followers across your socials simultaneously in one place. Plug-in existing WFM, CRM, chatbot, or AI to centralize operations. Stand out in a competitive market by giving new or existing customers a personalised experience that’s seamless across different channels. This way you can be memorable, leading to stronger brand loyalty. Giving your team the right tools and support means they can focus on better quality of service. Make things simple to improve job satisfaction, drive better customer outcomes, and encourage retention. Choose the information that’s important to you and automate the day-to-day monitoring of key metrics. -
10
SanCCS
SAN Softwares
Unlock exceptional features with the best call center software. A calling software for a call center can make your business efficient yet advanced. Get multiple dialing modes including progressive, predicative, manual, and preview. Various reports based on performance, attendance, call logs, and Analytical reporting. Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters. Integration calling option with the click-to-call button on the website and internal CRM. The dialer for call center software offers an exceptional feature of automated callback if an agent misses the call. SanCCS cloud call center solutions allow you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly.Starting Price: ₹1499/User -
11
OpenCall AI
OpenCall AI
OpenCall AI empowers your business, driving revenue, cutting overhead, and streamlining all phone activities for seamless operations. OpenCall improves sales, customer satisfaction, and margin. Our AI takes care of the routine calls, so your team has time for the moments that matter most. Every business is different. That's why OpenCall customizes an AI call center for each client. Our AI follows your existing processes so you can stay focused on what you do best. No more voicemails, call centers, or copying information to your EHR. HIPAA-compliant AI handles every call, improving the patient's experience while cutting costs by >50%. OpenCall is like a secretary in your pocket. We handle questions and booking requests and can even call potential clients for you. And we keep you updated without bothering you during meetings. OpenCall.ai shines in any market. Our advanced customization makes enterprise-grade options open to anyone.Starting Price: $0.15 per minute -
12
Microsoft Dynamics 365 Contact Center
Microsoft
Microsoft Dynamics 365 Contact Center is a cloud-based customer service solution that integrates customer engagement, communication, and analytics into a unified platform. It allows businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media, providing a seamless omnichannel experience. Powered by AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows. It also integrates with other Microsoft products, such as Teams and Power BI, to facilitate collaboration and data-driven decision-making. With customizable dashboards and analytics, organizations can monitor key performance indicators (KPIs) and optimize customer service strategies. Microsoft Dynamics 365 Contact Center is ideal for companies seeking to enhance customer satisfaction, streamline operations, and improve overall service delivery.Starting Price: $110/month -
13
Freevoice
Freevoice
Freevoice is a comprehensive business communication platform offering a range of solutions tailored to enhance organizational efficiency. Their business phone system provides features such as user portals for internal messaging, call management, faxing, texting, and personal call routing. It supports connections from various devices, including desk phones, softphones, or browsers, and offers local presence by automatically matching your caller ID to the area you're calling. For call centers, Freevoice delivers tools to track marketing efforts, manage agents, and ensure a superior customer experience. Features include auto-call distribution, call queuing, virtual hold, agent portals, caller priorities, and local number display. The system also provides extensive reporting and metrics, such as agent reports, queue reports, call details, and wallboard displays. The predictive dialer feature allows dialing multiple lines per agent.Starting Price: $5.90 per month -
14
Sinch Contact Pro
Sinch
Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs. -
15
Hostcomm
Hostcomm
Hostcomm is a hybrid intelligence customer service platform that combines AI and human agents to deliver efficient, personalized support. It automates routine interactions while maintaining quality, helping businesses reduce costs and expand their reach globally. The platform features multi-modal AI agents and remote visual assistance, enabling instant problem resolution without travel. Hostcomm’s WebRTC client offers secure, app-free voice, video, and chat across any device. Its advanced AI remembers customer preferences and past interactions to create natural, hyper-personalized conversations. With easy integration through modern APIs, Hostcomm helps companies scale faster and improve customer experience.Starting Price: £45/month -
16
Octella
Octella
Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.Starting Price: €15 per month -
17
Peeringo
Algoreth
Peeringo is a modern cloud telephony and AI communication platform designed to help businesses deliver smarter, faster, and more professional customer interactions. With Peeringo, companies can acquire virtual phone numbers in various countries, manage calls, voicemails, and SMS from a unified inbox, and empower their teams with seamless cross-device access. The platform offers advanced features such as AI-powered voice agents, IVR menus, smart call routing, call forwarding, recording, and detailed analytics — all built to streamline workflows and reduce missed opportunities. Businesses can also leverage Peeringo’s Unified Callbox, which brings all conversations into a single view, making it easy to track, respond, and collaborate as a team. Peeringo is designed for startups, SMBs, and global teams that need a reliable and scalable solution to connect with customers anywhere in the world.Starting Price: $10/month (Billed Annually) -
18
Xperience
Altitude Software
Gain greater business agility and provide excellent customer experience with Xperience by Altitude, a cloud-based contact center software. Complete and scalable, Xperience provides a modular solution that can adjust up and down as required by the business needs. Xperience caters to small to large businesses with flexible and customizable solutions. -
19
RingCentral RingCX
RingCentral
RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features. -
20
Syteg SSP
Syteg
Syteg SSP cloud call center offers an advanced software to increase customers’ satisfaction and reduce your business expenses. We have a wide range of services that can help any kind of business grow. Reasonable prices and flexible settings will enable you manage your call center efficiency, while successfully increasing business performance. You can consider the number of calls you make on a regular basis and choose the most appropriate pricing plan for your company. Inbound and Outbound Customer Service is a form of support provided to your client by telephone. Inbound call - it is a stage of the call center operation when customer calls in and operator attends to his needs: answers to his questions, provides him with required information etc. Outbound call – is a stage when call center operator calls to the customer in order to follow up on the progress of using their services, or notifies the client about some changes,innovations or policy updates. -
21
Upcall
Upcall
We give you a team of professional Upcallers to do your calls, and intuitive software to monitor your results. It’s everything you need to engage your contacts—without actually having to do the call yourself. Upcall is a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. It’s scalable, efficient, and seamlessly integrated within your existing workflow. When you want results, nothing works better than simply asking over the phone. From open-ended responses to specific data points, you can gather exactly what you’re looking for. Increase pickup rates by assigning a local caller ID for any area code - or use your own phone number to display when calling. Engage your leads in a friendly, two-way conversation. Driving the leads towards the goal that you define: schedule an appointment, qualify them for sales, extract information or any other objective. -
22
telerion
telerion.com
Multichannel communication and omnichannel communication are managed on the channel layer, where also the internal routing to the other layers of the complete solution is coordinated. In the system layer all communication channels can be linked with interactive actions, to provide a targeted optimization of the customer experience, such as an IVR (Interactive Voice Response), ICC (Interactive Call Collector), chat bots, a self-service structure or measures for quality assurance. Sophisticated Skill-Based-Routing – or any other kind of static or dynamic routing you might think of – allows for absolute flexibility and total control over any inbound project. Our solutions are specifically designed for operation in the Cloud and in Software Designed Networks. Our service scope includes provision of geographical numbers (DID numbers) for overe 60 countries, service numbers and termination services in crystal clear voice quality.Starting Price: $19 per month -
23
Dialermax.com
Dialermax.com
Make calls using Landline or cell phone. This option gives our users the ultimate freedom to use our system and work when and where ever they need! Don’t have a landline? Don’t want to use up your minutes or data on a cell phone? No problem, Dialermax has you covered. All you need is an inexpensive headset and a free computer based softphone and we will do all the heavy lifting for you! The best way to guarantee quality assurance is to have a record of the phone call. Recorded calls can be listened to directly through our hosted platform or emailed and downloaded. You as a caller have the ability to transfer a live call to a phone number you type in. You, the prospect and the third party will all be connected at once. You will have the ability then to press a button to leave the call leaving the third party and the prospect on to speak. Similar to transferring calls to an outside phone number you will also have the ability to transfer your call to an internal closer account.Starting Price: $89 -
24
SmartAction
SmartAction
SmartAction brings together best-of-breed technologies and services to deliver conversational AI as a fully managed experience. With more than 100 customer deployments, we know a thing or two about automating conversations that drive engagement and resolution. Why trust your CX to anything less? Building and managing a virtual agent has never been so easy — because we do it all for you. From the conversation design, implementation, and continuous optimization, the SmartAction CX team supports you at every step in the conversational AI journey. Because every customer interaction is different, SmartAction tailors its natural language understanding (NLU) system question by question, to achieve the highest accuracy possible. This approach enables our intelligent virtual agents to perform on par and sometimes even better than live agents. -
25
Brekeke CCS
Brekeke Software
Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM. Multi-tenant feature support. Multi-language Support (English, Japanese, Mandarin Chinese). Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer). Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.). Brekeke Software, Inc., develops high-quality, innovative SIP communication software products for enterprises, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems into their communications infrastructure. Founded in 2002, Brekeke is headquartered in San Mateo, California. -
26
Vodia PBX
Vodia Networks
Vodia Networks offers a SIP PBX platform that runs smoothly across cloud, on-premise, and hybrid setups. Our PBX supports a broad range of devices, including SIP phones, softphones, and WebRTC clients, to help businesses communicate flexibly across locations. Our Session Border Controller (SBC) has been certified by Microsoft for Microsoft Teams, and our PBX features AI-powered real-time call transcription using OpenAI’s Whisper technology. Vodia supports easy deployment through prepaid cloud PBX instances and traditional installations across various environments. Our phone system integrates with some of the world’s best business software, including ActiveCampaign, CallSmart, Cliniko, HighLevel, Microsoft Dynamics 365, monday.com, Shiji PMS, UPilot, and other industry-standard business communications platforms, so our customers can deploy cutting-edge business tools alongside our best-in-class, feature-rich cloud phone system. -
27
Intellicon
Intellicon
Intellicon is a complete OmniChannel Contact Center + Help Desk Software ideal for the Customer Services department to provide a delightful customer experience. Engage with your customers on the channel of their choice i.e. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk can be used to automate the Help desk processes and increase interdepartmental coordination. You can create multiple forms and attach them with different campaigns for useful data gathering from the customer. Nothing beats a Real-time dashboard when it comes to monitoring multiple aspects of the system at a glance. Intellicon can be integrated with your CRM, Helpdesk, ERP, Sales Portal & Ecommerce for seamless data flow. Design your campaigns and IVRs on the go with our extremely handy campaign builder. Deliver delightful Customer Experience with the refined capabilities of Intellicon CX Center Solution. -
28
EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
29
CallN
CallN
Automated Call Intelligence. Drive actionable insights from interactions between the two most important resources in your business; your employees and customers. Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimize team performance. Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues. Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.Starting Price: $13.50 per month -
30
Voiptime Contact Center
Voiptime Cloud
Increase talking time up to 300% with a versatile cloud-based call center solution. It has everything you'll ever need: automated call distribution, IVR system, call campaigns with 3 dialing modes (Preview, Power, Predictive), auto dialing, mini CRM, call scripting, quality assurance, and comprehensive reporting. Enjoy the capabilities of Voiptime Cloud Contact Center software trusted by 1000+ users!Starting Price: $70 per user per month
