Audience

small to large businesses

About Xperience

Gain greater business agility and provide excellent customer experience with Xperience by Altitude, a cloud-based contact center software. Complete and scalable, Xperience provides a modular solution that can adjust up and down as required by the business needs. Xperience caters to small to large businesses with flexible and customizable solutions.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Altitude Software
Founded: 1993
Portugal
www.altitude.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support

Xperience Frequently Asked Questions

Q: What kinds of users and organization types does Xperience work with?
Q: What languages does Xperience support in their product?
Q: What kind of support options does Xperience offer?
Q: What other applications or services does Xperience integrate with?
Q: What type of training does Xperience provide?
Q: Does Xperience offer a free trial?

Xperience Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Database
Queue Management

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Call Center Management
Email Management
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management