Audience
small to large businesses
About Xperience
Gain greater business agility and provide excellent customer experience with Xperience by Altitude, a cloud-based contact center software. Complete and scalable, Xperience provides a modular solution that can adjust up and down as required by the business needs. Xperience caters to small to large businesses with flexible and customizable solutions.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Altitude Software
Founded: 1993
Portugal
www.altitude.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Xperience Frequently Asked Questions
Xperience Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Queue Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Queue Management
Supported
Self Service Portal
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported