Audience

small to large businesses

About Xperience

Gain greater business agility and provide excellent customer experience with Xperience by Altitude, a cloud-based contact center software. Complete and scalable, Xperience provides a modular solution that can adjust up and down as required by the business needs. Xperience caters to small to large businesses with flexible and customizable solutions.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Altitude Software
Founded: 1993
Portugal
www.altitude.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support

Xperience Frequently Asked Questions

Q: What kinds of users and organization types does Xperience work with?
Q: What languages does Xperience support in their product?
Q: What kind of support options does Xperience offer?
Q: What other applications or services does Xperience integrate with?
Q: What type of training does Xperience provide?
Q: Does Xperience offer a free trial?

Xperience Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Queue Management Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Knowledge Base Supported
Live Chat Supported
Queue Management Supported
Self Service Portal Supported
Call Center Management Not Supported
Email Management Not Supported
Performance Metrics Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported