Audience
Automobile, Real estate, Banking & Finances, Consumer Goods, Education, Healthcare, Education, IT & ITeS, Logistics, Media & Advertisement, Real estate, Travel Tourism & Hospitality
About VAANI
VAANI: Cloud Contact Centre Software is equipped for all modes of communication, with these VAANI brings the right resources, insights, and processes together, so you can know more, improve faster, and automatically adapt throughout the business cycle.
Drive astounding communications with an easy to grasp technology to step-up your customer experience game. VAANI is the next-generation contact center solution that offers you 360 degree communication including telephone, voicebot, social media, email, IVR and a lot more.
Cloud Contact Centers make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more. VAANI offers comprehensive solution supporting all businesses across industries. Our SaaS solutions gives our customers the edge they need.
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Our robust, full-featured platform includes:
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MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
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Set up - Enjoy the simple setup process with our intuitive flowchart.
Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity.
Collaborate - Track performance and route calls to your team members based on their roles and knowledge.
Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates.
Supervise - Train and supervise agents in real-time
and obtain precise performance data.
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Integrations
Company Information
Eureka Digitisation and Automation Services
Founded: 2021
India
www.edas.tech/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online
VAANI Frequently Asked Questions
Q: What kinds of users and organization types does VAANI work with?
VAANI works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does VAANI support in their product?
VAANI supports these languages: English.
Q: What kind of support options does VAANI offer?
VAANI offers support via 24/7 live support and online.
Q: What other applications or services does VAANI integrate with?
VAANI integrates with: Facebook, X (Twitter), and WhatsApp.
Q: Does VAANI have a mobile app?
Yes, VAANI has a mobile app for Android, iPad, and iPhone.
Q: What type of training does VAANI provide?
VAANI provides training in the form of documentation, live online, webinars, in person, and videos.
VAANI Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
