Audience

Automobile, Real estate, Banking & Finances, Consumer Goods, Education, Healthcare, Education, IT & ITeS, Logistics, Media & Advertisement, Real estate, Travel Tourism & Hospitality

About VAANI

VAANI: Cloud Contact Centre Software is equipped for all modes of communication, with these VAANI brings the right resources, insights, and processes together, so you can know more, improve faster, and automatically adapt throughout the business cycle.

Drive astounding communications with an easy to grasp technology to step-up your customer experience game. VAANI is the next-generation contact center solution that offers you 360 degree communication including telephone, voicebot, social media, email, IVR and a lot more.

Cloud Contact Centers make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more. VAANI offers comprehensive solution supporting all businesses across industries. Our SaaS solutions gives our customers the edge they need.

Integrations

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Company Information

Eureka Digitisation and Automation Services
Founded: 2021
India
www.edas.tech/

Videos and Screen Captures

VAANI Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

VAANI Frequently Asked Questions

Q: What kinds of users and organization types does VAANI work with?
Q: What languages does VAANI support in their product?
Q: What kind of support options does VAANI offer?
Q: What other applications or services does VAANI integrate with?
Q: Does VAANI have a mobile app?
Q: What type of training does VAANI provide?

VAANI Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported