Traizr

Pros: Being able to look up a delivery instead of asking everyone is the biggest benefit. We have a record of what came in and whether it was collected. Notifications also save the office having to contact people individually.

Cons: Nothing to complain about. We have had useful help from the team whenever we needed to check anything.

Overall: Does what we need. It has made deliveries easier to keep track of, and the records are there when someone needs an update. Straightforward enough to use during a busy day.

Pros: We could use the mobile devices we already had, which made getting started easier. Logging an item is quick, and people get notified without us having to send another message. It is also easy to show a colleague how to use it.

Cons: Nothing really. The team have been approachable and helpful with the questions we have asked along the way.

Overall: Really happy with how it fits into our working day. We wanted a clear way to handle deliveries that everyone could follow, and it has been easy to get into the habit of using it.

Pros: The collection history is probably the most useful part for me. If a colleague has covered reception, I can see what happened without needing a handover conversation about every parcel. Automatic notifications help as well.

Cons: No complaints from us. Whenever we have had questions, the Traizr team have helped us out.

Overall: Reception has enough going on already, so I appreciate that this is straightforward. Deliveries are recorded consistently, and we can answer questions even when we were not the person who accepted the item.

Pros: I like being able to record a delivery and let the notification take care of itself. We can also check what has been collected without interrupting whoever was in the office that morning.

Cons: Nothing to flag so far. The team have been helpful whenever we have needed something explained.

Overall: A useful addition to the office. It is easy to fit around our other work, and having the delivery information together saves us going back through messages to find an answer.

Pros: The parcel scanning is literally instant, and the delivery record has been super useful. Best mailroom management system I've ever used. Whoever takes over can see what has arrived and what is waiting for collection. Automatic notifications also mean we are not spending time contacting each recipient ourselves.

Cons: Nothing to raise at present. We have had helpful answers from the team whenever we have needed to check something.

Overall: A good system for the work we do every day. It is easy to follow, keeps the records together and makes staff handovers easier. We have been pleased with both the software and the help available.

Pros: The dashboard makes it easy to check incoming parcels and outstanding collections. Staff do not have to rely on someone remembering a delivery, and the searchable history is useful when a question needs a definite answer. Notifications save additional admin.

Cons: No issues worth highlighting. The team have been responsive and useful whenever we have needed guidance.

Overall: It has brought more structure to a job that was previously quite manual. The team can find the information they need and get on with their work. A straightforward product that we are pleased to have introduced.

Pros: I like not having to stop and send a separate message every time something arrives. Scan it, notify the person and carry on. Being able to check whether a parcel has already been collected is handy too, especially after someone else has covered reception.

Cons: Nothing comes to mention here, very simple to use...

Overall: Honestly, it just makes that part of the day easier. There are already plenty of things happening at the front desk, so having a simple process for deliveries has been a welcome improvement.

Pros: Being able to look up an item and see its delivery history is particularly helpful. Automatic notifications mean there is less follow-up for us, while the collection record gives colleagues a shared reference when somebody asks what happened to a parcel.

Cons: We have not had anything to complain about. The team have been helpful whenever a question has come up.

Overall: The biggest improvement is having the information in one place. It makes answering delivery queries easier and gives us a more consistent way of recording items. We have been very happy with the everyday workflow.

Pros: The audit history is the main benefit for us. We can check when an item was logged and whether it has been collected. Outgoing tracking is useful too as we run a 3d-printing company, and having those records available makes managing products, supplies and orders so much more efficient.

Cons: Nothing significant to mention. Whenever we have needed clarification, the team have helped us work through it.

Overall: It does the job well. We wanted reliable records and a process that staff could follow easily. Traizr has given us both, without making routine logging and collections complicated.

Pros: Having incoming and outgoing items recorded together is useful. I can check the history when someone needs an update, rather than piecing information together from different places. The automatic recipient notifications are another welcome time saver.

Cons: No particular drawbacks from our experience. The support team have been helpful with any questions we have raised.

Overall: A very positive experience. The system is straightforward, and it gives us a clear record to refer back to. Getting useful answers from the team has also made it easier to feel confident using it.

Pros: Scanning is quick, people get told their parcel has arrived, and we can see what is still waiting. Those are the things we need most. I also like being able to check a collection without asking around to find out who was working that day.

Cons: Nothing really. Any questions we have had have been answered by the team, who have been easy to deal with.

Overall: It has made the everyday postroom jobs much less of a headache. Easy to get used to and useful throughout the day, especially when several deliveries turn up together. We are really happy with it.

Pros: The automatic notifications save me a lot of chasing. I can log a parcel and get back to what I was doing, and if someone asks about a delivery later, the collection history is there to check. Simple enough for someone else to cover the desk too.

Cons: Nothing to flag so far. The team have been helpful whenever we have had a question about how something works.

Overall: Very pleased with it. Deliveries used to mean another entry to write down and another person to contact. Having the records and notifications together makes that part of my day much easier.

Pros: User administration is straightforward, and the searchable parcel history is particularly useful. Reception can check what has arrived and what is awaiting collection without working through several screens. Automatic notifications remove another manual step.

Cons: Nothing so far, anytime we had any questions or doubts the internal traizr team is always very helpful.

Overall: A good product for managing internal mail. Setup was straightforward, and the everyday workflow is easy for staff to follow. From an administration perspective, it is useful having delivery information and user management together.

Pros: I like that we could use the phones and tablets we already had. There was no extra equipment to sort out. Scanning is quick, notifications go out automatically, and you do not need to spend ages explaining the process to someone covering reception.

Cons: Some parts of the dashboard could look a little more modern. It is easy enough to use, so that has not been a concern for us.

Overall: Really pleased with it. We wanted something that would keep deliveries organised without creating more admin, and that is what we got. Having everything recorded also makes it much easier to hand over to another member of the team.

Pros: The automatic notifications make the biggest difference for me. Before, logging a delivery and telling someone it had arrived were separate jobs. Being able to look up whether something has been collected is really helpful when someone else has been covering the desk.

Cons: nothing the team is extremely useful when we have any questions or doubts

Overall: It does what we need without making a straightforward job complicated. The team found it easy to pick up, and we spend less time answering parcel questions or reminding people to collect things. Very happy with it.

Pros: The multi-site dashboard is the thing that sold it internally. I can see every building from one screen without ringing round site managers for a picture of what is happening. Rollout was genuinely quick, we were live across four sites inside a week and the training burden on reception teams was close to nothing. During peak the reporting meant I could answer questions from our university partner with actual numbers instead of guesswork.

Cons: Nothing so far, any doubts we had, the internal traizr team always helps.

Overall: We came to this after a bad clearing week where parcels became complaints. What I needed was something I could roll out fast across a portfolio without a migration headache, and that is what this was. September is still busy but it is no longer the thing I am worried about, and I have not had a single escalation about a lost parcel since.