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Audience

Mailrooms and receptions at places like university halls, university mailrooms, residential buildings, office buildings, luxury buildings, corporate offices, co-working facilities, and more

About Parcel Tracker Mailroom

Parcel Tracker is the smart way to manage parcels 📦, mail ✉️ and deliveries 🚚 in buildings. Parcel Tracker is a cloud-based internal package tracking app that uses the cutting edge in AI reduce your parcel management time by 70% and improve operations overall.

Parcel Tracker is trusted by over 30,000 people and businesses to log over a million parcels yearly. It's perfect for:
✔️Student Accommodation
✔️Residential Buildings
✔️Coworking and Corporate Offices
✔️Universities
✔️Hotels and Restaurants
✔️Hospitals
✔️SMBs
✔️Enterprise


🛠How Parcel Tracker Works

1)Quickly scan packages received at the reception/mailroom using a smartphone camera, it automatically notifies recipients by email and SMS with a QR code.
2)Recipients collect their deliveries using the QR code, which serves as proof-of-collection.

🌟Parcel Tracker Features
✔️Works with all couriers and hand-written parcel labels.
✔️Automatic Reminds are sent
✔️No manual data entry
✔️Super easy to use

Pricing

Starting Price:
Free
Pricing Details:
Price based on the size of the building
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Parcel Tracker Mailroom offers API access

Ratings/Reviews - 270 User Reviews

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Company Information

Deepfinity
Founded: 2016
United Kingdom
www.parceltracker.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Parcel Tracker Mailroom Frequently Asked Questions

Q: What kinds of users and organization types does Parcel Tracker Mailroom work with?
Q: What languages does Parcel Tracker Mailroom support in their product?
Q: What kind of support options does Parcel Tracker Mailroom offer?
Q: What other applications or services does Parcel Tracker Mailroom integrate with?
Q: Does Parcel Tracker Mailroom have an API?
Q: Does Parcel Tracker Mailroom have a mobile app?
Q: What type of training does Parcel Tracker Mailroom provide?
Q: Does Parcel Tracker Mailroom offer a free trial?
Q: How much does Parcel Tracker Mailroom cost?
Q: What pricing for support is available for Parcel Tracker Mailroom?
Q: What pricing for training is available for Parcel Tracker Mailroom?

Parcel Tracker Mailroom Product Features

Barcoding

Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Receiving Labels
Label Templates
RFID
Serial Number Tracking
Shipping Labels

Courier

Barcode Support
Billing & Invoicing
Dispatch Management
Label Printing
Routing
Compensation Management
Customer Database
Job Assignment Management
Order Entry
Scheduling

Freight

Barcoding / RFID
Import / Export Management
Shipment Tracking
Warehouse Management
3PL
Billing & Invoicing
Customer Management
Customer Portal
International Forwarders
LTL Management
Local Forwarders
Rate Management
Truckload Management
Waybills

Logistics

Barcoding / RFID
Shipping Management
3PL
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Transportation Management

Mailroom Management

Barcode Scanning
CASS Certified
Duplicate Management
Intelligent Mail Support
Package Tracking
Signature Capture
Graphical Mail Piece Designer
Job Management
PAVE Certified Presorting

Parcel Audit

Automated Audit
Data Import
Package Analytics
Shipping Optimization
Auditing & Claim Filing Services
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery Reporting
Exceptions Management
Predictive Analytics
Shipping Monitoring
Third Party Management

Shipping

Import / Export
Parcel Shipping
Shipment Tracking
Warehouse Management
Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Ocean Shipping
Quotes / Estimates
  • Dominic E.
    Caretaker
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Parcel Trackers the best"

    Posted 2026-06-13

    Pros: I use Parcel tracker every day at work. It replaced our outdated hand written recording postal system. It is far more accurate and secure. The ease of making entries on a mobile phone to record and photo the parcel makes life a lot easier. It also gives you something to refer back to if a parcel is reported lost - you can prove you have delivered it from the photo!

    Cons: At first I thought using the phone to record parcels would be slower than handwriting, but once you get used to it, it is just as quick. It also outweighs handwritten records, in that you can actually read what has been typed!

    Overall: I would not now go back and would definitely keep Parcel Tracker - it is a reliable system and has been well thought through.

    Read More...
  • A Parcel Tracker Mailroom User
    Site Ambassador
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Efficient and Reliable Tool for Managing Deliveries"

    Posted 2026-06-05

    Pros: Easy to use and user-friendly interface
    Helps organize and track packages efficiently
    Fast notifications for incoming parcels
    Saves time during busy work
    Very helpful for managing deliveries in a professional way

    Cons: Limited customization options

    Overall: Parcel Tracker Mailroom is a reliable and practical app, especially for in my work as an ambassadors in the accommodation reception. It makes handling and delivering packages much faster and easier. Despite a few minor issues, it is a very useful tool for everyday work.

    Read More...
  • Shikayla B.
    Accommodation Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Managing Parcels"

    Posted 2026-06-02

    Pros: My team uses the parcel tracker application to manage the volume of packages received for our residents daily. Parcel tracker makes it so easy as appose to manually logging and informing residents especially during sales for example Black Friday, January sales etc. By just scanning the barcodes and navigating the prompts you can in no time log the package and an email is sent to the resident in one go. I love parcel tracker and I would recommend anyone managing packages to use it. It makes logging packages a breeze!

    Cons: Sometimes the application does not recognise a few names where you have to manually add the name .

    Overall: Parcel tracker is a very good application for accommodations managing parcels for their residents. I is fast and easy to use and allows you to register the package and send an email to the residents in one go. Parcel tracker saves time.

    Read More...
  • Gillian T.
    Receptionist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "use it daily"

    Posted 2026-06-01

    Pros: its easy to use and students like it as send QR code to there email and I scan QR to show, me what parcels I have they collect

    Cons: sometime glitches, but most time it is easy to navigate

    Overall: positive do find it easier that other previous method and having a picture of parcel is good to know what looking for

    Read More...
  • Nico O.
    Residence Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Parcel Tracker "

    Posted 2026-05-26

    Pros: Easy to use parcel tracking app with accurate delivery updates, real-time notifications, and a clean interface that makes tracking multiple packages simple and convenient.

    Cons: Occasional notification delays, and not all residents receive the QR code consistently, which can cause access or tracking issues.

    Overall: Parcel Tracker is a useful and reliable app with accurate tracking and a simple interface, but improvements are needed to ensure all residents consistently receive their QR codes on time.

    Read More...
  • Bruce F.
    Night Porter
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Review NP"

    Posted 2026-05-19

    Pros: very efficient and easy to use, allows you to do a job in 5 mins that could take 30 mins if you do it manually and not use the app. Overall a new and better experience for the user

    Cons: in order to use the app you need a phone or device that is compatible with the latest iOS on i phone, no other way to use if you dont have a device

    Overall: very useful and reliable , very efficient and easy to use, allows you to do a job in 5 mins that could take 30 mins if you do it manually and not use the app. Overall a new and better experience for the user

    Read More...
  • Thelma Z.
    Mailroom Services Attendant II
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great service"

    Edited 2026-05-08

    Pros: Ease of use. The support team is knowledgeable and there to help with any questions or concerns we may have.

    Cons: We have only a few issues but they have been resolved in timely manner

    Overall: This product fit our needs perfectly and the support team is there to help if we have any questions.

    Read More...
  • A Parcel Tracker Mailroom User
    Laboratory Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to use product"

    Posted 2026-05-05

    Pros: It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications.

    Cons: Some features not available that may be coming soon.

    Overall: If you need to document and communicate receipt and pickup of packages across multiple teams, it works great.

    Read More...
  • A Parcel Tracker Mailroom User
    General Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Would recommend"

    Posted 2026-04-23

    Pros: User friendly
    Fast
    Reliable
    I’ve been using Parcel Tracker for a while now, and it’s honestly made keeping up with my deliveries so much easier. The app is super clean and intuitive—logging in parcels takes just a few seconds, and everything stays neatly organized in one place.

    Cons: I did not notice any cons. It has been very good so far

    Overall: If you have a lot of parcels to log on a daily or weekly basis this is your solution. You can take pictures, mark parcels big or small

    Read More...
  • A Parcel Tracker Mailroom User
    Customer Service Advisor
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Parcel Tracker Review"

    Posted 2026-04-23

    Pros: - It's really quick and convenient at both scanning parcels and collections.
    - The online support team is very quick to assist in case of any issues with the app.
    - I like that it has both web and app versions.
    - Supports bulk import of user data.
    - Clean and user-friendly interface.

    Cons: -It lags sometimes, particularly on older or low-spec phones and older versions of android.
    -There have been situations when all parcel data has been erased from the system, however, we were able to recover it with help from the support team.

    Overall: It's really great overall, but could use a few performance improvements to optimise it for devices across various specifications (both low and high spec).

    Read More...
  • Cris G.
    Facilities Coordinator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly Recommend"

    Posted 2026-04-22

    Pros: Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away.

    Cons: Sometimes the android app is glitchy but this has always be resolved right away.

    Overall: We use to track our packages manually and this has made that process so efficient I would highly recommend if need to track incoming office packages. It's easy to scan a package, for the recipient to be notified and for them to check out the package on the iPad.

    Read More...
  • Niamh C.
    Assistant Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great service"

    Posted 2026-04-22

    Pros: It's easy, quick to use and clear - any issues are solved very quickly with the help desk people, really friendly as well

    Cons: It can be a bit slow sometimes, sometimes scans the wrong name but it's very easily fixed

    Overall: Overall I believe it is a great service and we use it constantly with very little issues, any issues are solved very quickly

    Read More...
  • A Parcel Tracker Mailroom User
    Shipping Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "parcel tracker"

    Posted 2026-04-21

    Pros: I liked the scanning part of this tracker really friendly user very easy to use also you have daily reports

    Cons: so far I have nothing but good things to share with you.

    Overall: my overall experience is that the price is affordable and you get more for you buck with parcel tracker

    Read More...
  • Declan M.
    Storage Facility Owner
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly Recommend"

    Posted 2026-04-21

    Pros: The app straightforward to use and my business couldn't run smoothly without it. The customer service from the live chat is top notch when required they get things sorted quickly.

    Cons: The app has recently been updated and made some major changes which has in turn made things a little slower for us when it comes to sorting out our parcels although the team has done their best to bring back some of the old features which I must praise them for.

    Overall: Great app would certainly recommend to anyone in my line of work as it has saved me hours here per week

    Read More...
  • RAPHAEL HENRIQUE G.
    Receptionist
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Recommend"

    Posted 2026-04-21

    Pros: Easy use and tracking, real time updates, anyone can use in the reception. Real time customer service.

    Cons: To be honest, I can't thing of nothing. Sometimes it has leggings but just close and open the app and its all done. Not a big deal.

    Overall: A huge upgrade from using Excel sheet to organise parcels. I can also scan multiple parcels at once.

    Read More...
  • A Parcel Tracker Mailroom User
    Returns Processing Specialist
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helps with productivity and accuracy"

    Posted 2026-04-20

    Pros: I love that it's as so user friendly to use, and very easy to learn. It isn't over complicated and we only need one training session to use.

    Cons: I don't like that if there's multiple barcodes to scan and it chooses the wrong one to scan, can make it complicated when trying to search for something, should give us the option to choose which barcode we want tor register.

    Overall: Overall experience is good, there's just some minor details I wish could happen. Would highly recommend this app!

    Read More...
  • A Parcel Tracker Mailroom User
    Customer Service Advisor
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to Use and Great for Tracking"

    Posted 2026-04-20

    Pros: Easy to keep track of residents and their parcels.
    Slick interface
    Quick support via the live chats and email

    Cons: Had a bug where our data kept getting deleted but this was solved after contacting support. All data was restored and investigated.

    Overall: Easy to use - efficient parcel tracking service. Would recommend for use in a large flat block with a reception or student accommodation.

    Read More...
  • Kevin D.
    Concierge
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Makes life so much easier"

    Posted 2026-04-14

    Pros: Fast and effective. Fantastic product. As a Concierge in an Apartment Complex we get a lot of packages. This product has made our lives so much easier.

    Cons: Sometimes there is an issue scanning QR Codes, other than that it is great

    Overall: Great product, very easy to use fast and secure. Residents love it, they find it more secure and safe

    Read More...
  • Tamelia T.
    Security Supervisor
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "very helpful"

    Posted 2026-04-07

    Pros: this app is extremely helpful when logging in large amounts of package during our most busy time during season. very use to use.

    Cons: sometime the connection goes in and out "syncing" the packages sometimes takes time.

    Overall: makes tracking package easy in case of misplacement, makes it easy to log large number of packages all at once.

    Read More...
  • A Parcel Tracker Mailroom User
    Inventory Control
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Amazing Mailroom Assistance "

    Posted 2026-03-30

    Pros: Easy to read dashboard!
    Customizable email notifications!
    Great reporting!
    Mobile scanning is great!

    Cons: Nothing! Parcel tracker delivers great results to our company.

    Overall: Parcel Tracker is a great tool for mailrooms! The notification feature is amazing! Simplified dashboards and the ability to customize the notifications is key!

    Read More...
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