Traizr

Pros: The automatic notifications make the biggest difference for me. Before, logging a delivery and telling someone it had arrived were separate jobs. Being able to look up whether something has been collected is really helpful when someone else has been covering the desk.

Cons: nothing the team is extremely useful when we have any questions or doubts

Overall: It does what we need without making a straightforward job complicated. The team found it easy to pick up, and we spend less time answering parcel questions or reminding people to collect things. Very happy with it.

Pros: The multi-site dashboard is the thing that sold it internally. I can see every building from one screen without ringing round site managers for a picture of what is happening. Rollout was genuinely quick, we were live across four sites inside a week and the training burden on reception teams was close to nothing. During peak the reporting meant I could answer questions from our university partner with actual numbers instead of guesswork.

Cons: Nothing so far, any doubts we had, the internal traizr team always helps.

Overall: We came to this after a bad clearing week where parcels became complaints. What I needed was something I could roll out fast across a portfolio without a migration headache, and that is what this was. September is still busy but it is no longer the thing I am worried about, and I have not had a single escalation about a lost parcel since.