Sonetel

Pros: I heard about this Network Sonetel on the internet, and was a little skeptical using it, but that's the best decision so far. The staff was professional with detailed explanation on how to activate the phone line.

Cons: Their is nothing I don't like about Sonetel because their customer service efficiency is excellent and very fast to respond in any kind of problems.

Overall: I am extremely happy with this product for the fact that it gives me the services i want and there are reliable, trustworthy and finally, No payment problems about not received money, once your payment is made trough any method, you will be created instantly

Pros: Self service with great support.
Works well and meets my needs.
Easy and fast to setup.
Cost effective.

Cons: Verification process but we got there in the end.

Overall: Happy with the product and service.
Self service with great support.
Works well and meets my needs.
Easy and fast to setup.
Cost effective.

Pros: The user interface and call forwarding services are nice. The customer service is quick to respond and help as well.

Cons: Nothing that I can think of, only thing I can recommend is that there is scope of improvement in the phone app as it crashes on and off.

Overall: Overall it's a good product, with some nice features like pick your own number, the pricing is fair as well.

Pros: The customer service is one of the best I have seen. I am not using the service much and just privately but so far it has worked well. And I am certain I can rely on the support if anything should happen.

Cons: In seriousness, for my private use, there seems to be no downside. If I have to find anything, the UI and structure seems a bit confusing at first but it isn't bad after you have found everything. That is all I can tell from my use.

Overall: It had been sufficient for my use and if I ever need any of the other features in the future, I'll definitely try setting them up with Sonetel first.

Pros: I requested a number and with their quick response now i have my number working.
Also I'm using their US number since last year and I'm satisfied with Sonetel.

Cons: Sometimes I need to pay through PayPal as my card directly does not get processed.

Overall: Overall I requested a number and with their quick response now i have my number working.
Also I'm using their US number since last year and I'm satisfied with Sonetel.
Sometimes I need to pay through PayPal as my card directly does not get processed.

Pros: I like that you work so fast; I can receive a call from other places; this allows people to have phone calls from everywhere only paying a few dollars.

Cons: Some corporative phone numbers do not work; this is probably because some companies do not allow you.

Overall: This fantastic organization allows me to have a Canadian phone without living there. Another important reason is that you connect people worldwide.

Pros: - Super easy sign-up
- Big choice of phone numbers in various countries
- Reasonable forwarding prices
- Awesome: SMS reception on Sonetel numbers
- Good customer support

Cons: - Admin front-end could use UI overhaul
- Not all exceptions are handled with helpful error messages

Overall: We're using Sonetel to run our international phone numbers. There are many providers for international call forwarding, but Sonetel offers the best value for money and a service that focuses on the essentials - just what you need, not more, very transparent and so far quite reliable. We can definitely recommend it.

Pros: The product works as described, no false promises.
Customer service issues resolved promptly.
Identity verification and Number activation done immediately.

Cons: Number used during trial period was removed in 5 days without prior intimation. A warning message or prior intimation to purchase before deactivation would have been useful.

Overall: Great experience. I interacted with Yash and Eshwar from customer service team. They were very helpful and prompt in their response. Very impressive. Would recommend this product.

Pros: Easy to use, user friendly, very affordable and above all... Well, it just works great. It was a time saver and a deal maker for us - really. Keep up the great work!

Cons: Have not found so far.
We are not power users for this service, but what we use works like a charm (mostly phone options, don't use website options currently)

Overall: Very happy so far, both with service and support, thanks!
If you are looking for a service that allows phone calls, web chat ( and probably more when you see this - they seem to be adding features constantly), then give it a try.
There is monthly, yearly and credit options for most features, and free as well, so.... Try it :)

Pros: I'm using the Standard plan; everything is working fine and as outlined so far. I wasn't 100% clear at first about how the pre-paid account balance worked, but support has been prompt and thorough in clearing that up.

Cons: So far, I haven't encountered any cons worth mentioning.

Overall: So far it seems like a great service for the price! 4 stars instead of 5 only because it's still pretty new to me.

Pros: I so much love your customer service team, quick in response and professional. This is best service I have ever come across.

Cons: I love your charges, very cheap and affordable.
Tested and Reliable.

Overall: This service is very clear when your make call.
Professional customer service.
Excellent in Overall.

Pros: It is an excellent tool for communication between consumers and companies, it makes the process easier and facilitates access for consumers.

Cons: I find the cost of calls a bit high, perhaps in the future this may be more competitive

Overall: In these times it is an excellent way to contact new consumers and it makes it easier to have a phone number in other parts of the planet.

Pros: Customer support is fast enough, quality communication during calls, different price plans are available.

Cons: The ability to make calls from the mobile application is missing.

Overall: I will definitely use it in the future and I will advise my friends.
A great solution for making calls over the cord.

Pros: - Good service, kind support
- Reasonable prices
- Possibility for trial
- Website is fast and easy to use

Cons: - I had added a new phone number, but it wasn't active. It was a bit hard to find the reason and the expected solution (I had to provide some documents at the end)

Overall: I don't have a lot of experience with a Sonetel alternative services, but this one seems to fit all of my needs.

Pros: Sonetel is very easy to use with very good customer support with very few issues being encountered during my use.

Cons: I had no dislikes as it is very simple and easy to set up. I have no complaints.

Overall: My overall experience using Sonetel was exciting and I enjoyed making calls and helping my staff to adjust to the simplicity of using Sonetel.

Pros: It took me a while to find Sonetel. I first tried Avoxi, Zadarma, TextNow, Hushed, Second Phone, Aircall, Cybtel, MightyCall, and Bria. They were all expensive or had awful sound quality. I had almost given up when I found Sonetel. The interface is clean and fairly intuitive. There's a free option for those wanting chat integration with their website, very competitive rates for DID number reservation ($2/month), and helpful customer service.

Cons: Initial SMS verification didn't work and needed customer support to activate the account. Needed two $10 PayPal payments initially (not sure why the account drained so quickly in the first setup day). Mobile app is only useful for those on the premium plan.

Overall: Recommended for everyone, especially small nonprofits or startups on a tight budget. Nice selection of numbers to choose from too.

Pros: - Ease of sign-up
- Ease of use
- Extremely friendly UI
- Great connectivity
- Amazing customer support team

Cons: Though from service point of view things have been excellent, the only thing i missed a little is that the live support is not available 24/7. Other than that everything is great.

Overall: Great product and service. I did not face any issue throughout my association so far and customer support team is prompt and really work to resolve any query or concern you may have.... extremely happy i used them instead of anyone else.

Pros: Sonetel's service has been awesome so far. They answer emails usually within one business detail, and call me if they need to resolve something over the phone.

I had some small issues forwarding my calls to my local phone (my fault), so they helped me fix all of that. Super happy with the support!

Cons: Not really, sometimes the update has tiny bugs, but nothing super major.

Overall: Highly recommend so far! If the customer support stays like this, then I will continue to use this service for a long time!

Pros: I recently signed up to Sonetel and it was very easy, the dashboard is simple to use and makes sense. The customer service was also fantastic when I had a few questions about verification.

Cons: Not much really! Everything works as it should. Well done.

Overall: I recently signed up to Sonetel and it was very easy, the dashboard is simple to use and makes sense. The customer service was also fantastic when I had a few questions about verification.

Pros: We really liked how easy setup was, including that we got two free numbers to get us started straight away without having to wait for funds to clear etc.

Cons: The only downside we’ve experienced has been that if paying by credit card you need to have a cellphone registered to the card to authorise the transaction, and as a business paying with a company credit card this isn’t something we were Ybor to set up so had to setup and use a PayPal account and pay using that.

Overall: Overall it’s been fantastic, the GUI is super easy to use and the support team have been very responsive/eager to assist when needed. Also the degree of automation means getting what you need ASAP is achievable as you’re not waiting on people to manually process your requests.