Sonetel

Pros: Personal service, call quality is good, I would recommend others to use, I liked having the free option to start with.

Cons: Everything works great, I liked everything, I have nothing to expand on.

Overall: Personal service, call quality is good, I would recommend others to use, I liked having the free option to start with.

Pros: Any time there is a problem, they get back to me very soon and take care of it right away.

It is really a pleasure to use their services.

And the prices are also very reasonable!

Cons: My line just stopped working without notice, i would have liked to be notified that my balance ran out, before people got stuck trying to call me.

Overall: Generally speaking, the system is really good, it's nice to get my voicemails in the email etc.
If anyone asks me i would definitely advise Sonetel.

Pros: Very fast! The customer service is very kind and helpful. We didn't have any problem with the purchased phone numbers.

Cons: No cons! They offer different solutions and you can choose what is the best for your needs!

Overall: Excellent service and great customer support. Every time we contact them, they are fast, efficient and always available.

Pros: How easy to get a new number.
Excellent customer service.
Big range of numbers.

Cons: Can’t tell what line is being called if you have multiple linked to same number.

Overall: Overall experience is very satisfying.

Pros: The app is super easy to use and i really loved it. For businesses this is the best I've come across.

Cons: I would recommend the app to have more details.

Overall: Excellent product and service just that the app needs to have more details as much as the desktop.

Pros: Sonetel has been an essential service for our entire company, mainly because the platform has helped us to communicate internationally with each of our customers. This is a fairly easy-to-use and very agile telephone service. The things I liked about this service were:

1- I really loved the stability of all the calls that I made within this platform, this stability helped a lot so that I could communicate with all my clients in a fluid way, in addition, the stability helped me to be able to interact with the client without any type of of interruption, achieving that each call could last several minutes without any type of problem.

2- I also liked that this platform allows me to have a list of immediate contacts with each one of the clients, in addition, it is perfectly synchronized and also integrates with advertising campaign services and also with the sales service, therefore, each Every time we have a negotiation request in another CRM system or we have contact information from a client during an advertising campaign, this platform will be able to collect that Contact data and register it within this platform, so that we can contact the client in a simple way. .

3- Another of the things that I liked about this platform is that it allows me to make calls simultaneously with collaboration in a work team, that means that the agents in charge of my company will be able to communicate with any client by calling within this application Simultaneously, I can execute calls while they are also in a call with a client.

4- I loved the way the platform allows me to monitor each call that is being made within my company, this platform is fully connected, therefore, every time an employee initiates a new call with a client, I can visualize the interaction they have, I can listen to that call and I can also monitor the duration of each call.

Cons: One of the main negative characteristics that this platform has are:

1- The free version has a limited duration for each of the calls you make, therefore, this free version is not so striking and it is not very beneficial either, since every time you try to communicate with a client, the interrupted call from immediately due to the current call duration limit.

2- There is no type of service to be able to confirm that a client has read one of the messages that we have sent through this platform, there is currently a service that allows you to be notified when the client has received the message, however, it does not we can see with that attitude when that client opened that message, therefore, this function is very important for us to know the status of the message we have sent.

3- Another of the negative things about notification of calls does not work correctly, which causes us to receive calls and we do not realize it, for which I recommend that this application be used at all times within the computer, that it never works in the background, so you can keep an eye on each of the calls you receive regardless of whether the notification system is working or not.

Overall: Sonetel has been an essential service for all companies, I am happy with the results obtained so far, I consider that the general experience within this platform has been regular, since it is the platform you need to use the call notification system, you also need improve to make it striking and extend the limits, since it currently has many limits when it comes to the duration of a call. Sonetel has been an essential platform to be able to communicate with clients in a broad way, since we constantly receive requests from our company to contact us about the real estate services we offer, therefore, this platform has been key to be able to call all our clients. , send them messages immediately, and it has also served to have a stable call with other clients, we have really liked this service, the stability that it has offered us in all calls has been incredible, in addition, I have loved the monitoring service , since I can control all the calls that customers make and that our agents are answering at any specific time. In addition, it is also important to highlight the database system manager that this application has, which is capable of recording a call history, registering contacts automatically with the CRM connection and marketing connection.

Pros: Sonetel has state-of-the-art services, I was astonished to see the straightforward approach on their portal. they provide more services than an average service provider. wonderful support team.

Cons: They should have an Outbound calling feature as well as a mobile App.

Overall: I have found the services of Sonetel very useful and practically without a second of downtime. I had a call drop issue at an exact talk time of 15 minutes which is not an issue with Sonetel. I would recommend this service to everyone.

Pros: I like how easy it is with Sonetel to be able to have a fixed telephone number on the cell phone, it allows you to travel and not have to have a fixed line with a subscription at home. moreover I find that it is not expensive at all to receive calls.

Cons: I find that the address validation time was quite slow, more than two days for me. so I had to wait for my number to be validated.

Overall: I took out a Sonetel subscription for its simplicity and practicality. I had already subscribed to an issue last year and I really appreciated it. the use is simple and allows you to receive calls no matter where you are. I highly recommend. it was a friend who recommended it to me.

Pros: Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Cons: Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Overall: Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Pros: - The portal is looks simple and easy to use.
- Support Team is dedicated to assisting.
- There are different plans to suit businesses of different sizes.

Cons: The Support Team is not familiar with phone numbers for different cities and surrounding areas. It causes delay in the verification process which could result in loss of income for businesses.

Recommendation: Use google maps to verify where location per the proof of address provide is in relation to the cities.

Overall: There were delays in the verification process which made the verification seem a bit longer. But Vikas was very helpful and we managed to sort it out.

Overall and looking at how issues were handled and what I am getting from the product since usage, I can the service is great.

Pros: I am happy the initial problems are behind us now, by the care and communication skills of the customer service team.
Very prompt in addressing the issues and asking for feedback.

Cons: None for the initial setup.
I am experiencing problems with the interface on both the desktop and phone (the PHONE button is missing and several other minor issues). But it may be due to my lack of experience. I will talk first with your tech support team to sort out the issues. And in the end they might not be negatives after all.

Overall: Very good.
I hope that I will be able to use the system smoothly. There is still some work to do and I am on the learning curve.

Pros: Telephone connection quality is excellent. The set up is easy and pricing is transparent. International connection rates is excellent.

Cons: Connection to virtual phone was slow. Took a few days. Should be connect instantly. I didn't know what was wrong, had to check the settings like 10 times. It was frustrating.

Overall: Everything was good except the slow activation of virtual phone number. Would definitely continue to use when needed.

Pros: Very easy and straights forward to open an account, when support needed it was easy and fast response.

Cons: Cant send SMS from non UK numbers to a UK number.

Overall: For a start good experience. Can support my personal needs.
I would recommend some training on how to make outbound call.

Pros: Great user experience and support! Everything works as a charm!
Contact with support was also excellent and quick!

Cons: None, Im totally satisfied with this company and their service.

Overall: Perfect service and company! I would recommend to everyone in need of multiple phone numbers across multiple countries.

Pros: I’ve been with Sonetel for about 2 years, always amazing service and very helpful. I call customer service and he helped guide me to how I use and pay for the service.

Cons: No complaints, if I have a problem I just call customer service and they are very helpful

Overall: I use it has a second number for my business and it’s been very helpful, I always have the features of having a voicemail for my customers to leave a message.

Pros: Excellent customer service when I had an issue with the number provided. Sorted it out very quickly. Efficient and friendly communication. Very easy to use and quick to get required number

Cons: There is nothing to fault. All very clear and easy to use.

Overall: Excellent experience and can only recommend. This review relates to getting a UK business number. Excellent customer service.

Pros: Best service and quick response from customer service. Products are the best. Sonetel is the best in all aspects including best customer service, best product and price range. Overall, I am satisfied with Sonetel.

Cons: As such no cons. Overall it was the best experience.

Overall: Overall awesome experience with Sonetel.

Pros: The answers that exactly I need to know and fast support. Even though they did not have my history, they found all the detailed information to support.

Cons: Nothing so far and I am still looking for a 2-Step Authorization message to receive from anywhere just like a mobile phone.

Overall: Everything is so good and I will extend my service anytime soon. I will have more numbers with Sonetel and I strongly recommend it to others.

Pros: Their phone service is awesome especially the user friendly interactive voice system (IVR)... the best I have ever used.

Cons: None for now, their services and prices are great.

Overall: Sonetel products are very easy to pay with various easier payment methods and simply user friendly interface. Overall, the services are the best in both quality and ease of acquiring. I will continue to recommend Sonetel to my clients and friends.

Pros: - Easy setup
- Good features
- Awesome support
- Very good liability
- Numbers never down
- Chat-Widget

Cons: - sudden increase in pricing for call to Germany from $0.011 to $1.155 :c
(but the fantastic support of Sonetel "Aysha T." found a solution for us, which made the price go down again to approx. 1 cent/Euro cent per minute :)

Overall: Our German company has been with Sonetel for over 3 years now. We never had a serious problem or downtime and any questions were always answered from their support to full satisfaction. We can 100% recommend them to every business which is doing sales outside from their own country.