Audience
Online retailers that ship products and want to improve the post-purchase experience for customers
About Route
Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.
Other Popular Alternatives & Related Software
AfterShip
AfterShip is an AI-powered post-purchase platform designed to help eCommerce businesses improve customer experiences after checkout. The platform provides advanced order tracking, returns management, and delivery intelligence to keep customers informed throughout the shipping process. With integrations across more than 1,200 global carriers, AfterShip delivers accurate shipment updates and estimated delivery dates. Brands can create branded tracking pages and automated notifications that strengthen trust while reducing customer support inquiries. The platform also transforms returns into a revenue opportunity by encouraging exchanges and store credit instead of refunds. By turning post-purchase interactions into personalized experiences, AfterShip helps businesses increase repeat purchases and customer loyalty. Its data insights and reporting tools give brands visibility into post-checkout performance and customer behavior.
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Sorted
Sorted is a refreshingly agile and data-driven delivery experience platform powering checkouts, carrier management and post-purchase tracking around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers and brands, Sorted transforms the delivery experience into a delight, for everyone who touches it. All your carrier services through one integration. Optimized parcel allocation for you. Better delivery choice for your customers. All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers. All your Shopify returns, refunds and exchanges are automated. Great value labels for you. Branded returns portal for your customers. An API-first philosophy for delivery experience. Or get up and running immediately with our Shopify returns app. Simple integration and access to the world’s best-performing carriers.
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WeSupply Labs
WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
Features Summary:
âś“Proactive Notifications of delivery status
âś“Package Tracking
âś“Returns & RMA
âś“Store Locator with complete SEO schema and Social Integration
âś“In Store Pickup & Curbside for connecting Ecommerce, ERP and POS
âś“Delivery Estimate Algorithm based on historical processing & delivery
âś“Customer Satisfaction Score survey and Net Promoter Score
âś“Analytics & Statistics for data-driven decisions
âś“Branded Tracking Page for a premium self-service tracking experience
Integrations:
đź”—Magento 2 - Full integration from Order Tracking to Returns and Store Pickup
đź”—Shopify - Full integration from Order Tracking and Returns
đź”—BigCommerce - Full integration from Order Tracking via Zapier App
đź”—Netsuite - Full integration via Celigo
Learn more
Cleverific
Cleverific is a Shopify order editing and post-purchase revenue platform that lets customers modify orders after checkout without contacting support. The app gives shoppers a short self-serve window to update quantities, addresses, sizes, product selections, and other order details before fulfillment. Cleverific helps Shopify brands reduce routine support tickets while improving the customer experience during the high-intent post-checkout moment. The platform also supports post-purchase upsells, cross-sells, free shipping nudges, retention triggers, replenishment offers, win-back flows, and one-click repeat purchases. Merchants can configure editing rules by order, customer, or line item, with mobile-first customer portals and multilingual support. Built for Shopify and Shopify Plus brands, Cleverific helps ecommerce teams cut support workload, increase revenue per order, and manage post-checkout experiences more effectively.
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Pricing
Pricing Details:
Cost to Customer:1% of total cart
Cost to Merchant: Free
Cost to Merchant: Free
Free Version:
Free Version available.
Integrations
Company Information
Route
Founded: 2018
United States
route.com/merchants/
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
Support
Phone Support
Online
Route Frequently Asked Questions
Route Product Features
Customer Experience
Dashboard
Action Management
Analytics
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Order Management
Order Tracking
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Recurring Orders
Returns Management
Shipping Management
Special Order Management
