Audience
Ecommerce CX, operations, and support teams at retailers shipping approximately 500-20,000+ orders per month that need shipment tracking, proactive delivery communication, and exception management.
About WISMOlabs
WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce retailers. Instead of converting each carrier event directly into a notification, WISMOlabs evaluates the complete delivery situation - including shipment, order, carrier, timing, customer, and business-rule context - to decide whether action is needed and what should happen. It then adapts the resulting email, SMS, branded tracking page, webhook, or connected workflow to the situation.
Teams gain real-time shipment visibility, delivery exception management, analytics, and customizable post-purchase experiences. Returns management and delivery-aware review orchestration support a complete customer journey.
WISMOlabs customers typically reduce "Where is my order?" inquiries by 70-90%. The platform is designed for ecommerce brands shipping approximately 500-20,000+ orders per month and supports Shopify, BigCommerce, WooCommerce, Magento, API, and custom integrations.
Pricing
Company Information
Product Details
WISMOlabs Frequently Asked Questions
WISMOlabs Product Features
Shipment Tracking
eCommerce
WISMOlabs Additional Categories
WISMOlabs Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"WISMO Grew With Us" Posted 2022-11-28
Pros: The responsiveness from the WISMO team was one of our best vendor relationships that I had, they were always quick to help.
Cons: I think the UI of the platform was slightly outdated, but I enjoyed the familiarity of it.
Overall: I loved working with Dmitri and the WISMO team during my time as Head of Revenue at ButcherBox. They were always responsive to our needs and helpful as we grew.
Read More... -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"All you could need and more" Posted 2022-05-03
Pros: Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost effectiveness.
Cons: There is nothing left to be desired that we haven't asked for and isn't already being developed.
Overall: If you are looking for a better self manageable solution that your customers will rave about, look no further than WISMOlabs. From the easy integration, that the most basic web developer could understand, to the end user experience the team at WISMO is cultivating a top of the line product in the post-purchase section of eCommerce. The custom nature of our pages and the ability to add predictive tracking will a simple API installation pushes this technology over the top. Our marketing department utilizes the endless tools that our page provides and has our click through rate almost to that of our promotional emails, this alone has driven our ROI through the roof. I also can't speak highly enough about the team over at WISMO as well. At the drop of a hat they will assist or walk you through any concept and even execute those concepts for you.......as long as you ask nicely!
Read More...
- Previous
- You're on page 1
- Next