Audience

Ecommerce CX, operations, and support teams at retailers shipping approximately 500-20,000+ orders per month that need shipment tracking, proactive delivery communication, and exception management.

About WISMOlabs

WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce retailers. Instead of converting each carrier event directly into a notification, WISMOlabs evaluates the complete delivery situation - including shipment, order, carrier, timing, customer, and business-rule context - to decide whether action is needed and what should happen. It then adapts the resulting email, SMS, branded tracking page, webhook, or connected workflow to the situation.

Teams gain real-time shipment visibility, delivery exception management, analytics, and customizable post-purchase experiences. Returns management and delivery-aware review orchestration support a complete customer journey.

WISMOlabs customers typically reduce "Where is my order?" inquiries by 70-90%. The platform is designed for ecommerce brands shipping approximately 500-20,000+ orders per month and supports Shopify, BigCommerce, WooCommerce, Magento, API, and custom integrations.

Pricing

Starting Price:
$0.01-$0.15 per shipment
Pricing Details:
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial:
Free Trial available.

Integrations

API:
Yes, WISMOlabs offers API access

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Company Information

WISMOlabs
Founded: 2018
United States
wismolabs.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

WISMOlabs Frequently Asked Questions

Q: What kinds of users and organization types does WISMOlabs work with?
Q: What languages does WISMOlabs support in their product?
Q: What kind of support options does WISMOlabs offer?
Q: What other applications or services does WISMOlabs integrate with?
Q: Does WISMOlabs have an API?
Q: What type of training does WISMOlabs provide?
Q: Does WISMOlabs offer a free trial?
Q: How much does WISMOlabs cost?
Q: What pricing for support is available for WISMOlabs?
Q: What pricing for training is available for WISMOlabs?

WISMOlabs Product Features

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For eCommerce
Status Tracking
Website Integration
For Freight

eCommerce

Returns Management
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Reviews Management
SEO Management
Shopping Cart
Templates

WISMOlabs Additional Categories

WISMOlabs Verified User Reviews

Write a Review
  • Ben G.
    Head of Revenue
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "WISMO Grew With Us"

    Posted 2022-11-28

    Pros: The responsiveness from the WISMO team was one of our best vendor relationships that I had, they were always quick to help.

    Cons: I think the UI of the platform was slightly outdated, but I enjoyed the familiarity of it.

    Overall: I loved working with Dmitri and the WISMO team during my time as Head of Revenue at ButcherBox. They were always responsive to our needs and helpful as we grew.

    Read More...
  • Andrew B.
    Integrations Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "All you could need and more"

    Posted 2022-05-03

    Pros: Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost effectiveness.

    Cons: There is nothing left to be desired that we haven't asked for and isn't already being developed.

    Overall: If you are looking for a better self manageable solution that your customers will rave about, look no further than WISMOlabs. From the easy integration, that the most basic web developer could understand, to the end user experience the team at WISMO is cultivating a top of the line product in the post-purchase section of eCommerce. The custom nature of our pages and the ability to add predictive tracking will a simple API installation pushes this technology over the top. Our marketing department utilizes the endless tools that our page provides and has our click through rate almost to that of our promotional emails, this alone has driven our ROI through the roof. I also can't speak highly enough about the team over at WISMO as well. At the drop of a hat they will assist or walk you through any concept and even execute those concepts for you.......as long as you ask nicely!

    Read More...
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