Audience
Automotive, Home Services, Healthcare, Senior Living, Agencies
About Marchex
Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.
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Company Information
Marchex
Founded: 2003
United States
www.marchex.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Marchex Frequently Asked Questions
Q: What kinds of users and organization types does Marchex work with?
Marchex works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Marchex support in their product?
Marchex supports these languages: English.
Q: What kind of support options does Marchex offer?
Marchex offers support via phone support and online.
Q: What other applications or services does Marchex integrate with?
Marchex integrates with: Acquisio, ActivEngage, Adobe Analytics, AgencyAnalytics, Calendly, ChannelMix, VinSolutions Connect CRM, LivePerson Automotive, Facebook, Google Ads Editor, Google Ads, Google Analytics, Google, HubSpot CRM, HubSpot Marketing Hub, Make, Skai, LivePerson, Microsoft Advertising, NinjaCat, Microsoft 365, Okta, and Raven by TapClicks and more.
Q: What type of training does Marchex provide?
Marchex provides training in the form of documentation, live online, and webinars.
Q: Does Marchex offer a free trial?
Yes, Marchex offers a free trial.
Q: What pricing for support is available for Marchex?
Marchex offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Marchex?
Marchex offers training included with purchase.
Marchex Product Features
Call Recording
Archiving
Supported
Distributed Call Recording
Supported
Instant Retrieval
Supported
Call Sharing
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
On-Demand Recording
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
Conversion Tracking
Supported
IVR / Voice Recognition
Supported
Keyword Tracking
Supported
CRM
Not Supported
Call Log
Not Supported
Conversation Intelligence
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Transcription
Supported
Topic Tags
Supported
Topic-Based Analytics
Supported
Win/Loss Analysis
Supported
Account Health Alerts
Not Supported
Call Recording Cloud Storage
Not Supported
Call Snippets
Not Supported
Call/Meeting Sharing
Not Supported
Sales Coaching
Not Supported
Video Conferencing Analytics
Not Supported
Revenue Intelligence
Actionable Insights
Supported
Alerts / Notifications
Supported
CRM Interactions
Supported
Call Scoring
Supported
Conversation Intelligence
Supported
Dashboard
Supported
Email/Message Interactions
Supported
Phone Call Interactions
Supported
Pipeline Visibility
Supported
Market Intelligence
Not Supported
Sales Coaching
Not Supported
Video Call Interactions
Not Supported
