Alternatives to JourneyTrack
Compare JourneyTrack alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to JourneyTrack in 2026. Compare features, ratings, user reviews, pricing, and more from JourneyTrack competitors and alternatives in order to make an informed decision for your business.
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1
Identity Matrix
Identity Matrix
Identity Matrix identifies provides person-level identification for 70% of your US web visitors (3-5x more than anyone on the market). Set up page intent and lead scoring rules, then store them directly in your CRM for direct outreach. On top of identification, Identity Matrix is the only software in the world that can provide person-level analytics, multi-touch attribution, and full 360 customer journey analysis. Understand exactly where every lead came from, understand the quality of each source of traffic, and analyze every segment of the buyer journey. Meet the world's first person-level insights platform that generates leads, optimizes the journey, and tackles multi-touch attribution. Get a free demo of Identity Matrix or start a free trial today. -
2
Kubit
Kubit
Your data, your insights—no third-party ownership or black-box analytics. Kubit is the leading Customer Journey Analytics platform for enterprises, enabling self-service insights, rapid decisions, and full transparency—without engineering dependencies or vendor lock-in. Unlike traditional tools, Kubit eliminates data silos, letting teams analyze customer behavior directly from Snowflake, BigQuery, or Databricks—no ETL or forced extraction needed. With built-in funnel, path, retention, and cohort analysis, Kubit empowers product teams with fast, exploratory analytics to detect anomalies, surface trends, and drive engagement—without compromise. Enterprises like Paramount, TelevisaUnivision, and Miro trust Kubit for its agility, reliability, and customer-first approach. Learn more at kubit.ai. -
3
Feedbackly
Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX -
4
LeadsRx Attribution
LeadsRx, Inc.
We arm courageous marketers with the insights, technology, and confidence they need to deepen customer relationships and spark marketing performance. LeadsRx SaaS-based marketing attribution software collects touchpoints across all channels, captures conversions throughout the entire funnel, provides impartial results, and is unrivaled by competitors. Use LeadsRx to see which advertising programs perform the best and which are perhaps wasted ad-spend. By calculating the Return on Ad Spend (ROAS), LeadsRx provides immediate insights that guide marketers in optimizing their budgets across channels. The product also collects customer journey maps to show consumer behavior and the ways marketing programs influence buyer decisions. -
5
Smaply
Smaply
Smaply is the leading platform for journey management, empowering teams to design, manage, and scale customer journeys across organizations. Built for those who put customers at the heart of their operations, Smaply offers robust tools to visualize journey maps and personas, enabling clear alignment and shared understanding across departments. Getting started has never been easier – no more fear of the blank page! With Smaply AI you can create a journey map in minutes, while still being 100% in control every step of the way. With Smaply’s journey management functionality, you can create structured journey hierarchies, maintain consistency across touchpoints, and manage journeys as dynamic, living assets. The platform supports centralized governance while offering flexibility, making it ideal for scaling CX initiatives in complex organizations. One of Smaply’s key strengths is its rich ecosystem of integrations, such as Google Analytics, Microsoft 365, Jira any many more.Starting Price: €390.00/year -
6
Heap
Contentsquare
Heap is a comprehensive digital insights platform that provides businesses with a complete understanding of their customers’ journeys. By automatically capturing all user interactions across web and mobile platforms, Heap offers actionable insights to optimize conversion, retention, and user experience. The platform uses advanced data science to identify moments of friction and opportunity, allowing businesses to make data-driven decisions quickly. With powerful tools like session replay, heatmaps, and AI-powered insights, Heap enables businesses to understand and improve user behavior at every touchpoint.Starting Price: $500.00/year -
7
TheyDo Journey AI
TheyDo
CX and design teams map customer journeys to bring insights and data together. TheyDo enables your business to align strategy, planning, and delivery around journeys. With Journey AI you can turn research into high-quality journeys. Get everyone on the same page with a clear journey hierarchy and a set taxonomy. Set your business goals and show how tackling big opportunities across journeys delivers results. Most organizations have hundreds of journeys that make up the customer experience, Journey AI maps them all out. Create a consistent way of working with journeys at the heart of operations. When everything is important, nothing is. TheyDo helps to uncover top customer needs. Track work across teams and impact NPS and CSAT together. Onboard your entire organization with SSO and make sure all departments find their place around the customer journeys. Once you get to the point where you’re discovering opportunities that you wouldn’t have otherwise found, we offer three simple plans.Starting Price: $65 per month -
8
Auryc
Auryc
Auryc's visual intelligence platform empowers organizations to create exceptional customer journeys and increase revenue. The proliferation of today’s customer experience tools is fragmenting insights across analytics platforms. It’s no wonder enterprises still struggle to understand how digital journeys impact revenue. This is why we created Auryc. You should be spending less time with analytics tools guessing why and more time with customer journeys knowing why. Conventional analytics tools tell you WHAT is happening in your business. These are tip of the iceberg metrics you need to know daily. Knowing WHY empowers you to optimize your customer journeys faster. Auryc is a real-time journey intelligence platform that surfaces valuable insights with powerful visual context across all of your digital user journeys. Auryc auto-captures client-side events for customers and visitors. -
9
Amplitude
Amplitude
Build products that drive outcomes. Amplitude is the product intelligence platform that helps teams convert, engage, and retain customers. Teams building digital products use Amplitude to better understand user behavior, ship improved experiences, and retain more customers. Gain a deeper understanding of how customers experience your digital products. Empower teams to ship faster, measure impact, and visualize user journeys. Personalize product experiences to drive engagement, conversion, and loyalty. Product intelligence gives teams the data and insights they need to build great product experiences—and do it at scale. Use self-serve analytics to understand what happens, why, and how to improve your product. Align on decisions and integrate with your existing workflows and tech stack to make changes, fast. -
10
UXPressia
UXPressia
UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use as a starting point. Text and audio comments, dot votes, and reactions. Storyboard library and image formatting. Default and custom tooltips. Color themes for journey maps. Team library for touchpoints, images, channels, etc. Link and email sharing. Presentation mode. Branding and high-quality exports (PNG, PDF, CSV, and PPTX). Teams will especially enjoy collaborative options and the possibility to standardize and scale their projects.Starting Price: $13.30 per month -
11
BryterCX
IgniteTech
The BryterCX Journey Intelligence Platform provides visibility into the true end-to-end customer journey management solutions across channels and identifies points of friction that cause negative customer experiences. BryterCX’s Journey Intelligence™ platform uses breakthrough AI and machine learning to provide users with robust journey insights that uncover clear business opportunities. Proprietary, patented journey insight technology. User-friendly visualizations of metrics and actionable alerts. Effortlessly measure, monitor and manage all aspects of customer journeys across multiple channels. Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment. -
12
Cemantica
Cemantica
Capture how your customers actually experience your brand versus how you think they do. We provide a stellar customer experience platform to help you build customer journey maps, personas, manage CX programs and integrate VoC data. Your CX program in motion - we walk you through your journey maps, CX program and action plans. Your CX strategy at your fingertips - we provide a Cemantica Platform to build your journey maps and manage your CX program. Build your customer journey map, drive your CX program, connect your VoC data on one single platform! This is real, this is powerful, this is Cemantica.Starting Price: $54 per month -
13
Mapovate
Ethos Integrated Solutions
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps! -
14
Odyssiant
Odyssiant
Buyer Journey Mapping is the way forward to optimize your sales and marketing funnels. Map and deliver the content needed to progress your customer from engagement to purchase. create all the content needed to fulfill the entire Buyer Journey. Publish the content that is personal to the customer’s needs. Track and measure the performance of your marketing activity from engagement to purchase. The Framework is a template MAP that covers the decision making process we all take when making a purchase. We have made it simple for you to use this as a template for your MAP that you can then edit and change to suit your needs. Collaborate on the content with your team. Use the Brief status to determine when the item is complete and ready to publish. To effectively manage your journeys, you will need to understand how your journeys are performing. -
15
Touchpoint Dashboard
Strativity Group
We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting. Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. The world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types enable users to create, manage and relate groups of customer categories directly into their journey maps. This feature is complimented by a revamped Interface that moves nearly every complex interaction into a simpler, easy design for Touchpoint Dashboard users. Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals and any other group they need to represent,” stated Touchpoint Dashboard’s Chief Product Officer, Peter Haid. “I personally love how beautifully and flexibly this feature humanizes customers in the context of a journey map. -
16
Relay42
Relay42
Intelligent Journey Orchestration is the data-driven marketing strategy that mirrors customer behavior across all channels to deliver true one-to-one personalization in real time throughout the entire customer journey. Gone are the days when marketing drove the customer journey. Today, we live and work in a digital landscape that has put customers at the wheel, and that means it’s no longer enough to just meet customer demand — businesses must find ways to anticipate and answer customer need before it’s even expressed. Customer loyalty is awarded to companies that put their customers at the center of everything they do. Marketing departments are measured by their ability to acquire customers, drive upsell and cross-sell, and build customer retention and loyalty over a lifetime of customer interactions. However, businesses have long known that without access to integrated data, these activities become little more than a scattershot, best-guess marketing approach. -
17
Dataroid
Dataroid
Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Comprehend and enhance every customer interaction. Take real-time actions. Start delivering a better experience. Collect customer behavioral data across your channels automatically from day 1 – without custom development. See each individual customer interaction under a unified customer profile. Analyze customer paths and journeys with visual dashboards. Deep dive into the reason behind with out-of-the box analytics reporting and Dataroid’s data lake. Measure real-time engagement metrics for your communication. Use Dataroid to better understand your customer behavior, enhance digital product experience, and drive retention. -
18
Commspoint Journey
Nielsen
Nielsen's Commspoint Journey is a media planning solution designed to identify and measure the key decisions and influences affecting consumers before, during, and after purchasing goods and services. By pairing two or three recent purchases from survey respondents with Nielsen's proprietary database, it provides up to 15,000 detailed customer journeys across more than 30 categories. These insights offer a clear picture of consumer experiences, ranging from early brand awareness to purchase consideration, sales influence, and brand advocacy. Features include an easy onboarding experience, with new users operational after only a few hours of training; consumer insights across more than 30 major categories to enhance marketing strategies; understanding of customer purchase behaviors to identify opportunities for influencing future sales; and optimization of campaign strategies by ensuring the delivery of the right message at the right time. -
19
Quadient Customer Journey Mapping
Quadient
Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms. -
20
Ortto
Ortto
Connect your data, segment your audience, deliver seamless experiences, and measure success simply. Use no-code integrations to unlock data from marketing, finance, support, sales, and product into a single customer profile to reveal actions that are important to your business. Powerful segmentation allows you to target audiences based on any combination of demographic, firmographic, behavioral, event-based and transactional data. Send the right message, to the right person, at the right time. Connect with your audiences across the entire customer journey with hyper-personalized omnichannel experiences. It’s intelligent automation that feels human. Data should make decisions simpler, not more complicated. Empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.Starting Price: $199 per month -
21
Acoustic Insights
Acoustic
Leverage smarter analytics to optimize your customer experience and quickly attract, engage, and convert visitors into loyal customers. Understand customers at multiple levels, with behavior data views ranging from individual sessions to full-scale, multi-channel journeys. Visualize the cross-channel customer journey and see every touchpoint that might influence a buying decision. Learn why customers abandon pages and get recommendations on how to get them back. Collect data at the visitor, page, and session levels, showing which fields customers abandon, how much time it takes them to perform a task, how often they replicate an action, and more. Target messaging based on customers’ online behavior and guide customers with personalized, engaging experiences. Understand why a campaign is successful or unsuccessful, then quickly optimize the experience for increased engagement, instead of spending time recreating issues. -
22
Konnecto
Konnecto
Konnecto is the only solution that reverse-engineers your competitors' consumer journeys, identifies upper-funnel purchase attribution vulnerabilities, and surfaces daily recommendations that will increase your online sales and help you stop the guessing game. Gain visibility to all stages of your and your competitors' consumer journeys. AI identifies the purchase attribution gaps so you can quickly capitalize on opportunities that will impact your online sales. Use these insights to build your winning GTM strategy and execution plan while leaving your competitors in the dark. It's time to have a look at what's happening out there, beyond your data, where opportunities lie. Konnecto reverse engineers consumer purchase journeys on your competitor's assets all the way up the funnel. We provide daily recommendations on marketing opportunities based on an ongoing analysis of behaviors, segments, and competitors, so you can make the most of your budget every day. -
23
OpenText Core Journey
OpenText
OpenText Core Journey is a customer journey management platform that centralizes event data from every channel, device, and application to create a unified view of customer behavior. It empowers CX and marketing teams with real-time analytics through AI-driven dashboards that surface key trends and engagement opportunities. The platform enables organizations to map customer journeys, automate next-best actions, and deliver personalized experiences that improve retention. As a fully cloud-native solution, it deploys quickly and scales effortlessly across business units. Its intelligent orchestration tools allow teams to act on insights immediately, reducing operational blind spots. OpenText Core Journey ultimately helps businesses turn raw interaction data into orchestrated, meaningful customer engagements. -
24
Ai-Intelekt
Ai-Intelekt
Say goodbye to marketing tunnel vision and solutions that just don’t cut it. Say hello to a turnkey, flexible platform that drives real-time buying decisions and adjusts to your business needs, and empowers you to create seamless, omnichannel experiences that adapt to each customer, from the first touchpoint to the last. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. Track the journey taken by each lead and customer so you always know their preferred path, chosen messaging, service background or purchase history. Predictive analytics Take control of your customer’s lifetime value by employing the power of true artificial intelligence (AI). Forecast outcomes based on behavioral data, historical sales, and actions to accelerate the customer journey. -
25
Dreamdata.io
Dreamdata
Dreamdata is a B2B revenue attribution platform that empowers go-to-market teams with actionable insights to drive growth. It automatically collects, models, and activates data from across your marketing and sales tech stack, providing a 360° view of the customer journey. With Dreamdata, you can: - Accurately attribute revenue to specific marketing and sales activities. - Understand the ROI of your campaigns and channels. - Identify buying signals and prioritize high-intent leads. - Build targeted audiences for personalized campaigns. - Measure performance against industry benchmarks. Dreamdata's no-code interface makes it easy to use, even for non-technical users, while its powerful analytics capabilities provide the depth of insight needed to make data-driven decisions. By connecting spend to revenue and pipeline, Dreamdata enables B2B teams to optimize their go-to-market strategies and achieve sustainable growth.Starting Price: $999 per month -
26
Custellence
Custellence
The journey mapping tool for customer journey managers and CX professionals. Journey maps in Custellence will help you present the customer journey in a professional and convincing way. Every detail in the software is built for you to succeed with putting the customer journey on the agenda of the management: 1. Create a visually strong and convincing customer case that will resonate with managers and stakeholders 2. Be able to convey key points about your customer journeys to test rest of your organisation 3. Feel confident when walking someone through and presenting the customer story Custellence saves time and gives you confidence by having an intuitive interface combined with the right amount of journey mapping smartness. Effortless and intuitive. Start creating journey maps and service blueprints from day one - no manuals required, and without being a designer.Starting Price: $28.00/month/user -
27
Glassbox
Glassbox
The Glassbox digital experience analytics platform gives you cutting-edge digital capabilities that enable you to deliver better user journeys to power your business growth. Now that your customers have moved online and are embracing mobile with increasing speed, it’s never been more important for organizations to ensure that their websites and mobile apps operate optimally and deliver fantastic user journeys. They also need to use the data their business generates, analyzing every user session to personalize customer journeys and drive greater engagement. Engineers need performance analytics to measure reliability. Product managers want to know how to improve engagement and conversion rates. Customer service reps want to pinpoint the source of an issue so they can resolve user struggles. -
28
WebMaxy Analyzer
WebMaxy
Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy Analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates.Starting Price: $33/month -
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JourneyAssist
Xerago
JourneyAssist is an enterprise-grade AI-powered user journey completion engine designed to eliminate static, one-size-fits-all website experiences. It continuously captures real-time behavioral signals—such as clicks, scrolls, navigation patterns, and time spent—and applies advanced LLM reasoning to uncover visitor intent. Once intent is identified, JourneyAssist proactively engages users with contextual questions, personalized guidance, and relevant product or service recommendations, ensuring they complete their digital journey with clarity and confidence. Engineered for enterprises, JourneyAssist integrates seamlessly across industries including fintech, insurance, telecom, retail, and hospitality. It delivers measurable outcomes by increasing user engagement, reducing drop-offs, and accelerating conversions—all while operating with enterprise-grade security, compliance, and scalability. -
30
SankeyJourney
SankeyJourney
SankeyJourney is a powerful online tool designed for customer journey analysis within an app or website. With just a few clicks, users can upload a CSV file containing event data, and in a matter of seconds, a Sankey diagram or flow chart is generated, providing an interactive data visualization dashboard. It offers a variety of customization options, such as adjusting the number of steps, filtering events, grouping them, focusing on a session level, customizing colors and label sizes, and highlighting specific paths by clicking on nodes and segments. Users can also use the "event looping" feature to clean up redundancies and discover new patterns in users' journey. By analyzing their customer's journey, users can identify bottlenecks in the process and make improvements to increase engagement and retention.Starting Price: $19.99 per month -
31
Pointillist
Pointillist
Stop wasting time with sticky notes and journey mapping tools, which can’t help you uncover the unscripted behaviors that occur in the real world. Our customer journey analytics software reveals the actual paths your customers take, as they engage with your company across touchpoints and over time. Real-time customer behavior drives the quantitative metrics you’re measured by, like revenue, customer lifetime value, churn, CSAT and NPS®. Unlike other customer analytics solutions, Pointillist lets you connect the dots between customer interactions and business goals in seconds, rather than days or weeks. Your customers expect personalized experiences driven by their current preferences and recent interactions. Pointillist enables you to engage your customers at optimal points along their journey, in real time and through the most effective channels. -
32
TheyDo
TheyDo
With TheyDo, designers, product teams, and marketeers can establish a workflow that helps them go from insights to implementation, to create customer-centric solutions. No more messy whiteboards, duplicated efforts, or wasted resources. You'll cut standardization time in half, save up to three big presentations a month, and decrease your operational costs by 40%. Link your entire organization together with a vertical framework that allows you to zoom in and out of the customer experience. A customer-centric process that links opportunities to journeys and solution delivery at scale, in a way that everyone understands. We encourage you to create a standardized set of your own templates, for everyone in your organization to use. Onboard your entire organization with SSO (Single-Sign-On), set granular permissions and make sure all departments find their place around the customer journeys.Starting Price: €23 per user per month -
33
Factors.ai
Factors.AI
Factor-in your marketing efforts to decode customer behaviour, optimize ROI, and determine marketing’s influence on pipeline and revenue. Robust out of the box integrations to your martech stack, resulting in a 1 week onboarding cycle. Flexible and configurable attribution engine to allocate conversion credit to relevant touchpoints. Consumer grade User Experience for Analysis, defining Custom Events and Dimensions. Library of curated templates based on the best practices from high-performing teams across the globe. Stitch customer journeys from first touch to closed won, to get an integrated view of marketing performance. AI Engine that continuously analyses and diagnoses key metrics, highlighting insights and recommendations. Get a holistic view of the entire Marketing Funnel, minus all dependencies.Starting Price: $99 per month -
34
Shoelace
Shoelace
Shoelace helps the fastest-growing brands implement unforgettable Customer Journey Marketing - Ads that drive more sales and create happier audiences. Supercharge your ads with Experts at your fingertips, Get deeper insights on your ads & audience, Enthral your audience with Journey Marketing, and use the marketers guide to the DTC Brand's Guide to Powerful Retention. You’re required to be everywhere and know everything about paid search, paid social, email, SMS, influencer marketing, site-optimization, creative, attribution models, and data analysis, all while running the rest of your business. We’re not your average agency, we’re your growth partner. We’re growth-obsessed, and we let data drive our decisions. But we’re also realistic and experienced. Nailing growth takes time and experimentation. If you need a quick win, we aren’t the agency for you. But if you want sustainable and scalable long-term growth, we’re probably going to get along really well.Starting Price: $249 per month -
35
OvationCXM
OvationCXM
Take your uncoordinated customer, internal and third-party interactions and turn them into exceptional journeys that drive in-year returns and tripled NPS scores. No re-architecture is required. OvationCXM is the first CXM platform that connects siloed internal and third-party systems, unlocking a unified view of your customer's interactions, wherever they occur in your ecosystem. Share a common view across multiple organizations for seamless customer journeys and interactions across your ecosystem. Get precise answers to questions and deliver them directly via Messenger, our multi-component digital interface that covers webchat, email, phone, SMS, and more. Train AI models and tag them to specific knowledge to deliver tailored, highly specific, and relevant information to teams and end-users. Meet your customers where they are with Smart Buttons, and on-screen deep links to drive smarter resolution. -
36
Marketing Star
Marketing Star
Marketing Star makes it easy to orchestrate, launch, and analyze effective customer journeys, all in one place. Experience seamless CX that shines and takes your multichannel marketing game to the next level. Convert your audience from more than one angle. Reach your customers where they are with email, SMS, WhatsApp, QR code, and more. Build scalable and evolving communications that move your customers towards conversion, no matter the channel. Experience the power of multichannel marketing and convert like never before. Easily craft single-blast campaigns or orchestrate complex multi-channel customer journeys using proven tools and dynamic personalization. Get the flexibility to create scalable campaigns that keep your customers engaged every step of the way. Craft and manage templates for emails, SMS messages, landing pages, and more with ease, without the need for technical expertise. Our intuitive template builder saves you valuable time and effort.Starting Price: $100 per month -
37
Sitesights
Sitesights
Unlock Powerful Website Insights by Analyzing Your Customer Journey Today. Sitesights is designed to serve as a robust Google Analytics alternative that provides comprehensive information to obtain insightful insights about your website or mobile application. Get everything you need to improve your website constantly and create a higher revenue with data driven decisions. Web Analytics should easy and simple to understand for Website Owners. Google Analytics GA4 has opened the eyes of many people to look at tools other than Google itself. In this article, I introduce you to Sitesights Analytics. A valuable alternative to Google. Easy to use and headache-free.Starting Price: $19 per month -
38
Adora
Adora
Adora is a comprehensive platform that provides real-time visualization of your entire product experience, capturing every user journey, screen, and interaction. It automatically maps live product screens, offering up-to-date insights into user experiences. The platform includes features such as Automated Journey Maps, Session Replays, Visual Analytics, Living Product Docs, and a Wayback Machine, all designed to enhance product teams' understanding and optimization of user interactions. Adora integrates seamlessly with tools like Notion and Confluence, ensuring that product documentation remains current and accessible. With a focus on security and privacy, Adora is SOC2 certified, providing peace of mind for teams aiming to improve their product's user experience. -
39
Yieldify
Yieldify
Yieldify is an expert customer journey optimization (CJO) solution for eCommerce brands. With Yieldify, eCommerce stores get smart website personalization technology that is guaranteed to boost conversions, capture more leads, increase average order value, and more. Yieldify is a fully-managed solution that provides bespoke customer journey mapping services, CRO strategy, design and technical implementation of your campaigns. -
40
Know where your customers are in the time it takes to read this. Our cross-channel customer analytics solution helps you quickly understand your customers’ journeys, online and offline, giving you the insights to meet them with incredible real-time experiences at scale. Collect data from across all your engagement channels. Then put that omnichannel data to work as it gets standardized and connected into a complete customer journey, all powered by the Adobe Experience Platform. Streaming data collection offers up-to-the-minute customer views and behaviors. Data is collected as customers move from online to in-store to call centers and more. Fully correlated data gives you unlimited breakdowns of any data element across any channel without writing SQL statements. IDs from multiple channels and devices are connected to a single, unified customer profile. Streamline workflows and enhance productivity with this easy-to-use conversational AI assistant.
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41
ChurnIQ
Cleeng
Put data science at the heart of your subscription business. ChurnIQ 2.0 gives you specialized retention analytics and AI-detected subscriber insights. ChurnIQ uniquely tackles subscription cancellations at every stage of the subscriber journey. ChurnIQ also lets you easily analyse and create different segments. So you can quickly trigger the campaigns most likely to retain and grow that segment’s value. ChurnIQ’s S3 data lake allows you to create a single view of your subscriber, no matter how many different tools you currently use. See how you are performing at every point in the customer journey with the ChurnIQ analytics dashboard. See the whole picture instead of disconnected data points. Get practical root cause diagnosis on your subscribers’ cancellations. ChurnIQ identifies customer segments for you based on their behavior, satisfaction levels, and lifecycle stages.Starting Price: $0.29 + 2.9% per transaction -
42
Oracle Maxymiser
Oracle
Improve customer experience and drive higher return on investment. Oracle Maxymiser helps B2B and B2C marketers create optimized customer journeys across websites and mobile apps through testing, personalization, recommendations, and insights. Find what works and what converts. With seamless switching between visual editing and code, Oracle Maxymiser’s visual editor enables nontechnical and technical user collaboration. Whether running A/B testing or complex, multipage funnel testing, the process is easy. Test the entire customer experience by pulling in audience data from any marketing platform or third-party business source and combining it with Oracle Maxymiser’s session data to build a complete customer view. Launch A/B and multivariate testing and segment traffic to see any number of variants throughout the sales funnel. Discover new testing opportunities and gain additional insights into the digital experience with Oracle Infinity-powered Heatmaps. -
43
Pygmalios Analytics
Pygmalios
Collect data points along your in-store customer journey to analyze and predict behavior. Get business-critical insights and drive action at the right time & place. From simple people counting to complex physical customer journey analytics and critical process optimization across your whole store chain. We’ve got you covered. Get an unprecedented and accurate view of customer footfall patterns, basic visitor profiles, detailed occupancy reports, and up-to-date traffic trends analysis. Get a complete sales funnel view to accurately measure store performance, optimize your staff schedules, improve the overall store serviceability, and more. Get real-time alerts to fight never-ending queues, keep your stores safe with automatic occupancy management, test your layouts or measure how customers interact with different product displays. Get a solution tailored directly to your needs, be it a complete sales funnel view, staff schedule optimization, queue management, etc.Starting Price: $50 per month -
44
Go Analyze
Analyze Enterprises
Changing the way you look at your visitors. Start Your Trial. Analyze Session Recording, Events + Heatmaps. Features. Our core features give you all the tools to understand your users. Site Analytics. All the details you will need to know how your traffic is looking and evolving. View top pages + countries, Top Referrers, UTM’s, Devices, OS, Browsers, etc. Visitor Insights. Understanding and evaluating your visitor’s behavior and repeated actions. View and get details of all your visitors. Analyze all their past sessions, and identify their trends on your site. Session Replays. Analyze the visitor journey throughout your site in a session recording. High-quality video replay sessions allow you to visualize user journey as they navigate your site. Site Heatmaps. Get to understand where your users are clicking and identify areas of opportunity for your visitors. Desktop, tablet & mobile heatmaps also get recorded. Teams Create teams that have access to whatever websites you addStarting Price: $99 per month -
45
Woopra
Appier
Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform offers 51+ one-click integrations with partners such as Salesforce, Marketo, Intercom and Segment to seamlessly unify disparate data points across tools and teams.Starting Price: $999/month -
46
Attributy
Attributy
AI Driven Campaign Optimization. Deep learning algorithms converts unique users into your ideal marketing plan. Not every conversion happens right away. When a user arrives at your site, Attributy dives into their historical data up to several months before, recognizing past touchpoints that might influence a purchase decision. This allows the dynamic attribution algorithm to model an extremely accurate picture of a channel’s value. Single-channel attribution tools fall short. Most overestimate the impact of the channel they measure, while underestimating the cumulative, long-term effects of a whole campaign. Attributy’s artificial intelligence algorithm focuses on the user, following individual customer journeys from first touchpoint to purchase. Each ad seen is given credit proportional to its true value in customer conversions.Starting Price: Free Basic -
47
Hive Marketing Cloud
Hive Marketing Cloud
Hive Marketing Cloud: Customer Intelligence and Engagement Platform Hive Marketing Cloud Hive is a privately owned business, founded 2010, which specialises in the Travel, Insurance and Retail industries. Hive helps brands engage and convert audiences at scale by deploying highly personalised, sophisticated multi-channel marketing from a single platform – surfacing ALL of their data for improved, relevant customer experiences. Hive gives you the tools to discover data insights, reveal customer lifetime value, create recency frequency and value (RFM) based segmentation, orchestrate and automate customer journeys, and measure engagement and results, reporting on impact beyond clicks and opens.Starting Price: £1,750/month -
48
MaxIQ
MaxIQ
MaxIQ is a customer journey management platform designed to optimize revenue generation through enhanced sales, success, and RevOps integration. By using AI-driven insights, it allows teams to forecast with accuracy, streamline customer interactions, and boost collaboration across departments. MaxIQ’s features include automated data capture, real-time visibility into customer activities, and intelligent deal prioritization. With powerful tools for managing pipelines, tracking usage data, and automating workflows, it enables businesses to improve productivity, reduce administrative tasks, and accelerate sales cycles.Starting Price: $$ -
49
Cerebri AI
Cerebri
CVX 3 will change the way you think about customer experience and what is possible when you see what real real-time can do to power your customer engagement and top-line revenues. Analyzing customer journeys using state-of-the-art artificial intelligence leads to a dramatic increase in understanding customer behavior. Real real-time CX means using advanced data engineering to process up to the second changes in generating customer journeys scored across all key performance indicators (KPIs), next best actions, and offers (NBAs and NBOs) in less than a second. Digital commerce, support centers, connected vehicles, device telemetry, and IOT are ideal for the application of real real-time CX. Cerebri AI CVX 3 is an end-to-end event-driven system that automates AI processes & reduces the time to get AI insights into production. Integrated low-code tools will allow flexibility to develop logic as business environments change. -
50
UserSplit
UserSplit
User behavior analytics at your fingertips! Trace the flow, conversion metrics, and important events throughout the user journey. The simple and easiest analytics you can ever have. Real-time & overdue user analytics won't be a big deal. Discover your users' needs with in-depth & focused insights. Easy to export the user analytics data for consideration. Set alert of user important action that you want to control. Control your desired pages through funnel analysis. Discover your users in terms of their exact presence on your website pages, demographics, and interests. Mainly, you can control the traffic and the engagement on your product's existence in a certain way. Set the funnel analytics to monitor how many users come through your desired page to take your desired action. It makes easier visualization on your funnel stages and yes it helps you to identify your user drop-off.Starting Price: $19 per month
