Inkeep Alternatives

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Conversational Marketing connects you to visitors in real-time conversations, so you can surface the right content, answer questions, or qualify and convert buyers into a sales meeting.

Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. ‍Create reports and dashboards that you can share with your team or organization. Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.

Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience. Give customers personal touchpoints with your brand through the familiar medium of messaging. Engage customers at the exact moment they're ready to buy, whether on your website or in your app. Intercom connects your tools and workflows so you can communicate personally at scale. Set clear expectations with customers based on your team's bandwidth, and collect upfront information for follow-up later.

Elevate your customer support to new heights with Inline Help – the ultimate solution for proactive support that anticipates and addresses customer questions before they even ask. Seamlessly integrating your knowledge base with Inline Help, you unlock the power of an in-app AI assistant that dynamically generates content tailored to your users' needs. With our innovative 'Explain This' feature, users can access instant, real-time explanations right within your application, empowering them to find answers efficiently without leaving their workflow. Interactive tooltips provide further guidance, ensuring a smooth and intuitive user experience, all while maintaining a non-intrusive presence. Our responsive chatbot is always on standby to assist users with any queries they may have, reducing the need for human intervention and streamlining support processes. Efficient ticket response management ensures that customer inquiries are addressed promptly and effectively.

Utilize your knowledge base to create intelligent chatbots called Experts that provide quick and accurate answers to your customers' inquiries, increasing customer satisfaction and loyalty. An AI-Powered Business Expert is a chatbot that has been trained to intelligently answer questions about a set of uploaded documents. This chatbot can become an expert on your business processes, allowing users or team members to talk to the chatbot anytime to better understand your business or its processes. Any documents that detail your business processes can be uploaded to the chatbot. This could include procedures, policies, and guidelines. We currently support uploading PDFs. The complete documents are not stored, only their content is securely saved using Google Cloud servers. The content is restricted to be accessed only by users who engage with your Expert.

Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.

A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.

Talla is an AI and automation platform that is transforming the way businesses deliver customer and employee support. Talla integrates with your existing systems and workflows to build machine learning models of routine tasks, answer common questions, and make every rep more productive. Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions. We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have. The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing.

In today's user-centric landscape, outstanding customer support is non-negotiable. Balancing efficiency, personalization, and resource management can be challenging. Enter SupportRep.ai – your catalyst for redefining user support. Our AI-driven platform optimizes customer assistance, boosting satisfaction and resource allocation. Join us to explore SupportRep.ai's transformative features: Automated Efficiency: Uncover how our chatbot streamlines routine inquiries, liberating your team's time. Personalized Engagement: Witness AI-powered personalized interactions that enhance customer relationships. Simplicity in Integration: Irrespective of tech skills, seamlessly incorporate SupportRep.ai into your systems. Empowered Knowledge Base: Elevate support with a knowledgeable chatbot by integrating your information. Experience the evolution of user support with SupportRep.ai. Let's delve into these game-changing solutions awaiting you.

All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.

Turn your knowledge base into a ChatGPT-like context-aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. Choose your favorite app and create a bot within minutes, with no code, and no technical skills needed. Get precise AI/ChatGPT-generated answers for questions about relevant materials. Free plan up to 3 bots, 1K requests, 10K tokens, 10Mb dataset size. IngestAI enables you to quickly build and deploy ChatGPT-like bots that answer queries based on uploaded knowledge-based (technical documentation, educational program content, company knowledge base, etc). Upload your knowledge base to IngestAI, choose your messaging platform (Slack, Discord, Telegram, etc), and let OpenAI generate accurate and relevant answers about your product. We encourage our new users to fist spend 2 minutes creating their first bot (that's exactly how long it takes) on Telegram.

Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's analytics dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the proactive insights feature IT teams can improve knowledge sharing and management while creating the ultimate knowledge base.

Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM.

atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.

ThinkOwl is the one-stop solution for your customer support needs. Built on cloud architecture, ThinkOwl is embedded with AI-powered tools that streamline every workflow right from ticket management to client satisfaction. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers. Furthermore, ThinkOwl helps analyze customer data and provides advanced reports that enable users to get real-time insight into operations via key performance metrics across topics, teams, and channels. Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-ey view of all your customer data. ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.

Automate and optimize your customer support with a ChatGPT-powered bot, in less than 4 minutes. Your bot will resolve requests, escalate to an agent if needed, and requires absolutely no training or maintenance. You provide the best online shopping experiences around. Now, upgrade customer convenience and make sure that no cart goes abandoned. Guide customers through complex workflows like returns and refunds, delivery detail changes, or order tracking with ease. Our technology empowers customers to self-serve, freeing up support agents to focus on more complex cases. Our AI technology can quickly resolve simple cases such as shipping and order status, product stock, and warranties, providing customers with the information they need in real time.

Engage, convert and retain your customers on the touchpoints they prefer at any time. Provide multilingual AI-powered self-service that understands customers intents. Automatically localize your language and dialect to match your customer’s preferences. Instantly answer customers questions and inquiries. Convert booking, refund or purchasing requests into a placed order by AI-powered self-service. Place cancellation or complaints requests about products automatically, no need for agent support. Free up time of repetitive tasks and let your team focus on what matters. Stay on top of your current operations including sales, marketing and customer support interactions. Support business users with analytics and management dashboard to get a full insight about workflow. Live agents manage all live conversations across channels from one unified desktop.

Effortlessly craft, manage, and host intelligent docs that respond to user queries in real-time and enhance user engagement and promote self-service. Build amazing user manuals quickly and let your users find answers instantly with our intelligent Q&A feature. Create FAQs quickly, and let our intelligent chatbot provide instant answers to common questions. Use the private workspace to jot down your daily notes, To-Dos, and more. Make it interactive and comprehensive with the Q&A feature. Craft beautiful product docs for your users and stakeholders. Enhance comprehension with our smart, instant answers widget.

Powerful AI Chatbot, Contact Centre & Free Live Chat for improved Business communication, Team collaboration, & optimized customer support + experience.

Connect to your knowledge sources and start automating incoming requests by as much as 80%. Continuously augmented knowledge articles. Provide precise and conversational answers for a delightful experience. Leverage Generative AI to get started effortlessly using just your knowledge sources. Integrate with existing backend systems, hand over conversations to agents smoothly, and share images, knowledge articles, and external links. Simplify complex support scenarios and improve self-service rates. Promote process compliance and onboard. At DeepConverse, we focus on helping to provide superior customer service and support through our AI-driven platform. Go beyond traditional chatbots to bring a seamless AI and automation solution that answers questions, provides rich automation, and improves customer engagement and satisfaction. Our AI chatbots are primarily used for customer service, customer support, IT support, and multi-channel assistance.

Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

Handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey. Bring customer support to the next level by deeply integrating it into your product and across touch points. With our REST APIs, JavaScript libraries, and headless React components, you can build customer support as an integral part of the user experience. Give your customer support team the tools they need to automate the mundane, so they can focus on what matters, delighting customers. Configure the instructions, behavior, and design of your chatbots and agent apps, and experiment with them in a playground environment before deploying. Learn how your customers and agents interact with your AI apps to spot deficiencies in your knowledge and address them.

AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers. Customers submit their question on the AnswerWise widget placed on your product dashboard or support page. AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base. Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question. If customers still need help, they can contact the support team on any available channel including email and chat. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.

Transform your customer experience with Maven’s generative AI without the complex setup. Delivers answers grounded in truth for even the most challenging questions. Can ingest any kind of structured or unstructured data to be deployed with one line of code in days, not months. Easily integrates into your knowledge and ticketing systems, with advanced security and compliance standards. Forget bot frustrations and manual decision trees. Maven is not just another ticketing system or chatbot. It’s a comprehensive generative AI native solution designed to transform the customer support landscape, without the headache. Our generative AI solutions accurately answer, personalize user interactions, and take action across the entire support workflow. Empower customers to easily find what they need, wherever they are, with AI help desks and conversational chat agents. Empower human agents to provide the best proactive support with advanced AI knowledge search and co-pilot assistants.

Get your audience instant answers on all your content. Save hours reading, scrolling, searching, and waiting. Join the 12,325 businesses and creators already using My AskAI. Save customers, employees, and followers from asking the same questions and drowning in documents, with faster, smarter answers. Your files are deleted after being processed, and only the raw text is stored, with bank-grade encryption (AES-256) in an isolated container. Your content is only used by your AskAI and you're always in control over who has access, with features like password protection. My AskAI meets the core principles of the GDPR regulations, ensuring you're in complete control of your data. We use OpenAI's cutting-edge AI to provide the most accurate and truthful answers. Your AskAI will never make anything up. Add content and ask questions in 95 different languages. Questions can also be asked in a different language to the content added.

Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile.

Enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience. Sierra’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers. Imbue your agent with your company’s identity, policies, processes, and knowledge, ensuring your agent represents the best of your business. Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies. Conversational AI isn’t just about answering questions and with Sierra, your AI agent can take action.

Step into a new era of support with Zowie, the generative AI customer service suite built for ecommerce. At Zowie, we understand your customers want to talk to you. Now, you can leverage the power of conversation to save money, make money, and wow your visitors with every interaction. And with Zowie, you don't have to reinvent the wheel. Simply drop our solution into your existing tech stack and offer personalized support from day one. Don't settle - discover why leading brands love Zowie.

Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way.

Turn your knowledge base into AI chat in 2 minutes. You provide links to your knowledge base. And that's it, you are ready! Fini gets you a tireless AI agent, ready to answer customer questions instantly, 24/7. Integrates with Intercom, Search, Slack and Discord, all without code. Powerful, self-serve, 24/7 interactive chat trained on your knowledge base to help you engage, and retain more users. Just add a link to your knowledge base, and get an interactive Q&A chat without writing code. 24/7 instant answers to your customers for all their questions, delivering a magical experience that makes your customers happy. Fini AI helps you configure every single detail about your personalized agent all the way from tone, to character, to what questions you want it to answer. In situations when we don't know the answer, or for pre-configured topics, customers are seamlessly routed to a human without confusion.

Boost your customer service from social listening tool to AI conversational bots. Stay up-to-date with online listening and data analytics. Join discussions with online customer service integration. Enhance your customer service with multichannel AI automation. Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image. Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction. Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.

Your automated support solution that enables brilliant experience and excellent service at scale. Deflect up to 60% of your incoming customer requests even before tickets are created with instant responses at a fraction of the cost. Your Percept.AI agent will seamlessly hand over complicated tickets to your human team with rich conversation context summarization to empower your agents to resolve tier two and three cases 5-10x faster. Gain an advantage by having a holistic report of your customers’ intents with context-aware analytics, and anticipate customer issues before they happen. Best-in-class natural language understanding ability with over 95% AI accuracy, powered by our proprietary technology built by AI experts from Google/FB/Amazon/Y-Combinator.

Revolutionize customer communication with an AI-powered unified omnichannel platform, delivering personalized and tailored experiences for each unique business. Identify new opportunities, convert visitors, deliver customer happiness, and more. Your ticket to hassle-free tech support, a lot of customer queries but in an organized way. Chat your way to success! Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock the world of information at customers' fingertips and let them help themselves to find the information they are looking, for your service or product. Upload the articles related to tips, tricks, how-tos, relevant video links, and other informational sources. Say "hello" to your new best friend. Provide instant responses to customer queries anytime and anywhere even in the support team's absence. Just drag and drop the conversational interface and make your own chatbot.

Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.

Tackle support requests where your users and your team are. Let your teams work where they are most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps. Torvalds AI Assist provides tweakable AI generated answers and keeps your supporters in the drivers seat. Your team can review and edit before sending responses to your customers or have Torvalds auto answer. Streamline collaboration for your technical support, customer success, and engineering teams by keeping ticket-based support and chat-based support in-sync. Torvalds helps your team triage your issues with its shared omni-channel inbox so you don't drop the ball. Bi-directional sync ensures that conversation doesn't get lost between in-app, Discord, Slack, Github sources, and your team's favorite ticket management systems like Zendesk.

CoSupport AI automates a portion of your support workflow, boosts customer support speed, and innovates data analysis for decision-making. Patented AI technology in CoSupport AI products provides faster, more precise, cost-efficient, and secure solutions that drive business growth and unlock valuable data insights. CoSupport AI's products designed to enhance customer support and unlock data-driven insights. CoSupport Agent – AI assistant generating ready-to-go reply suggestions. CoSupport Customer – 100% autonomous AI-powered chatbot with highly accurate, human-like responses. CoSupport BI – AI business analyst providing insights, recommendations, and analytical conclusions from your company data.

Revolutionize customer care with AnswerGPT™, the generative AI Answer Engine powering your customer care team to faster support the resolution, improved CSAT, and lower support costs. Transform your domain enterprise knowledge into dynamic answers. By surfacing contextualized knowledge your team can quickly resolve issues, improve response quality, and keep your customers happy. Automatically deflect common cases, group similar cases, and have your team focus on high-value items. AptEdge integrates with all the apps you use. Knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, collaboration tools, and everything else. Whatever you use we have you covered. Give your sales team a competitive edge. Keep your devs focused on writing code. Help your product teams streamline product optimization. Empower your agents to be instant experts. Full visibility into trending issues to get ahead of them before they impact the business.

Stylo is AI that tells you where to most effectively spend your time to improve the customer experience. This leads to happier customers, more productive employees, and reduced churn. At Stylo, our mission is to create a world where every customer impacting decision is made with evidence. We believe that every single interaction provides critical insights into what actions should be taken. To accomplish this, we constructed next-generation Artificial Intelligence to analyze every source of customer information — from email, support tickets, salesforce notes, and more. By knowing what your customers really think, become the customer's hero to conquer churn, close upsell, and gain efficiency like never before.

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌ Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts. ✨ Our Solution Our Automatic Answering Bot: - Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training. - Provides precise answers, ensuring customer satisfaction. - More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or booking meetings

Serve more customers automatically. Your SaaS business FAQs are handled by the AI bot. Your customer service agents have to work less. Increase deflection rate in messaging channels. Agents can focus on sales and complex issues. Bot gives accurate answers to customers. No need to repeat when transferred to agents. Conversational bot with NLU and intent detection. Enterprise grade with top SaaS-specific templates. Build bot in one language, automatically knows all. AI suggests improvement into your training data. Share bot with colleagues via ready-made URL. AlphaOS for writing custom code into bot actions. Bot authenticates users via your standard log-in.

Our proven AI solution, now supercharged with generative AI, powers transformative customer and employee experiences. Freddy AI is bespoke and easy to use out of the box. Get ready to drive business impact that is truly transformational. Leverage the potential of Freddy AI to deliver personalized experiences, boost productivity, and foster rapid innovation. Say goodbye to delayed resolutions and clumsy conversations. With Freddy Self Service, intelligently automate support and increase deflections. Boost self-service and deliver quick responses to customers while freeing up agents’ time for higher-order work. Work smarter, not harder. With Freddy Copilot, you have an “always-on” AI collaborator. Get contextual information and insights, offload repetitive tasks, and do it all conversationally to maximize your team's productivity.

ezdesk solution is a comprehensive software platform that enables businesses to provide exceptional customer support and effectively manage customer inquiries, issues, and requests. This tool is essential for businesses of all sizes to enhance customer satisfaction, streamline internal processes, and maintain a positive brand image. AI algorithms can automatically tag and categorize incoming tickets based on their content, enabling better organization and prioritization. By analyzing historical data, AI can predict periods of high-ticket volume, allowing support teams to proactively allocate resources and manage staffing levels. AI algorithms can analyze the content of incoming tickets and intelligently route them to the most appropriate department or agent based on the nature of the issue.

Let AI-Powered Chat be your best employee. Our intelligent assistant has deep knowledge of your business, and can automate question answering, scheduling, and lead capture. Visitors to your website want self-service solutions to aid their research before contacting the business directly. Empower these users with AI-Powered search to get instant answers. Our intelligent assistant possesses a deep understanding of your business, recognizes the intent behind questions, and efficiently manages queries, lead captures, and scheduling at precisely the right time. Visitors use websites differently. While some use chat to connect directly with a company, others begin with the search bar when they’re researching and not yet ready to engage.

ioni is an AI-powered platform designed to enhance customer support productivity. By leveraging ChatGPT-4, it accelerates customer support team's work through auto-responding in a human-like manner, resulting in improved response time, cost savings on agents, and more accurate responses.

Ducky learns from tools like Slack, Notion, & Jira to help support agents find the right information, and respond to customers, in seconds. Ducky uses AI to search any internal knowledge source like Slack, Notion, Jira, Google Drive, Confluence, and Airtable, as well as previous support tickets, to deliver the most up-to-date answer automatically. Ducky knows the answer to customer questions and creates a response in your brand’s tone, ensuring personalized, consistent communication for every customer interaction. Connect to any support platform & knowledge source. You’ve got incredible support agents. Ducky helps them move faster and work more effectively. Support agents are the lifeline of your business. Ducky helps customer support teams perform at their best with AI-driven automation. Ducky helps them find answers faster while reducing frustration and burnout. With Ducky, your agents can help customers with greater accuracy leaving them happy as a duck in water.

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time. Ticketing platforms show how to push your team to be faster. We show you how to make your service level better. Track which topics don't get the best replies, and which answers should become the company's standard. Find out where your team is wasting time searching for data, and is it worth the CSAT score you get for it. Reps delivers precise solutions to complex customer problems to dramatically enrich your self-service experience.

We train our AI using your knowledge center, website, and more. Caffeinated knows how to respond to a customer's inquiry based on how your team has responded in the past. Our AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more. Caffeinated can tag tickets based on customer issues and sentiment, eliminating manual cx data manipulation. Understand full resolution times, average first response times, and so much more. Our AI suggests the most relevant macro based on the customer's question. Our AI can work across channels, whether that be email, chat, or SMS. Data is our lifeblood and we ensure you see results or your money back.