Alternatives to Helpline Software
Compare Helpline Software alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Helpline Software in 2026. Compare features, ratings, user reviews, pricing, and more from Helpline Software competitors and alternatives in order to make an informed decision for your business.
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1
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
2
XCastLabs
XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!Starting Price: $4.95/month -
3
TrackDrive
TrackDrive
Trackdrive powers inbound and outbound conversations with your leads. Communicate using Telephone Calls, SMS, Emails, Integrations, and more. Powerful call analytics provide insight into conversions from online and offline sources. Measure call conversions from online and offline marketing campaigns. Track traffic sources, URL keywords, and custom tokens. Automatically schedule contact with leads. Convert leads to calls by sending SMS, emails, and placing outbound calls. Configure Call Center Agents to handle your inbound and outbound calls with consumers all from within TrackDrive. Automatically forward calls to buyers that earn you the most. Allow your buyers to compete for your calls using Real Time Bidding to increase their flow of calls. Trackdrive integrates with many third party systems. Connect your account to Zoho CRM, AWS S3, Cake, Google Adwords, HasOffers, Infusionsoft and more. -
4
Runframe
Runframe
Runframe is incident management and on-call scheduling for engineering teams, built natively in Slack. Declare incidents with /incident. Runframe creates a channel, assigns responders, and logs every action automatically. On-call rotations with escalation policies page the right person when no one responds. Analytics track MTTR, MTTA, and on-call fairness. Post-incident reviews use auto-generated timelines.Starting Price: $15/user/month -
5
EQS Compliance COCKPIT
EQS Group
Strengthen your ability to monitor, create, and maintain a culture of trust where your team can thrive. The most resilient organizations nurture an ethical values-based culture – where everyone feels empowered to speak up, share their perspectives, ask challenging questions, and raise concerns that conflict with the values of the organization without fear of retaliation. EQS Compliance COCKPIT fosters and promotes an open and safe environment for employees, maximizing insights into the health of a company’s culture, so leaders can act decisively upon areas of risk. Strengthen your ethics and compliance program with a cloud-based, coordinated platform specifically designed to elevate trust and drive ethics to the center of your business. Proactively tackle emerging risks by providing a best-in-class global helpline with multiple intake channels, integrated case management, and built-in whistleblower protection. -
6
Feedlync
Feedlync
Get started with our cloud-based, paperless all-in-one feed management system. Plug and play! Following a quick start-up on the farm, our app communicates with the feeder weigh cells through the Feedlync gateway. Precisely mix feed and obtain the best possible health for your animals while maximizing profit. Want to change rations on the move and save on ingredients? Feedlync allows instant changes on the app, wherever you are. Easy dry matter corrections based on the weather. Get reliable and live reports on feed intake even in bad weather. Our free global helpline is available 24/7, and 95% of all calls are answered within 30 sec. You can also find tutorials, guides, and more information at our help center. In short, Feedlync is an integrated app and a weighing system. The app allows adjustment of feed composition and cow numbers, working with the weighing system to ensure that the feed is mixed precisely so that your cows get the correct ration, no more, no less. -
7
WCEA
World Continuing Education Alliance
Our learning management system is used daily by over 1 million users. The WCEA works in partnership with the World Medical Association, the International Council of Nurses and other key partners in many professions, supporting organizations to provide their professional staff access to accredited education through online systems and mobile technology. In doing so we work with respected educators to make their content available around the world. We also cater for individual professionals. Let the WCEA help you deliver the very best education to your learners, through the Learning Management System of choice by thousands of organizations. Our learning management system is used daily by over 1 million users. Please take a look at its impressive feature list. It is important to us that you get the most out of the platform. We provide a helpline to answer your questions and explain the best practices.Starting Price: $99 per month -
8
DaraVoiceTech
DaraVoiceTech
DaraVoiceTech is an AI backup receptionist built exclusively for independent veterinary practices in the US. It answers calls after-hours, during overflow, or as full front desk coverage — backup support for your team, not a replacement. Capabilities: emergency detection on every call, clinic-specific FAQ handling, callback and medication refill capture, appointment scheduling, and real-time PIMS integration with DaySmart, AVImark, Cornerstone, Vetspire, and Impromed — no double entry, no manual sync. Three tiers: Level 1 (overflow coverage), Level 2 (PIMS caller recognition — identifies clients and pets by name), Level 3 (full appointment scheduling with PIMS write-back). Proven: 738 AI-handled calls, 0 missed calls, −79.7% abandoned calls, +58.6% human-answered calls in a 60-day San Diego veterinary practice pilot. Built for independent practices with 1–5 doctors. Starting at $249/month.Starting Price: $249/month -
9
PagerTree
PagerTree
PagerTree is a cloud-based incident management and on-call alerting platform designed to help teams respond to operational issues quickly and reliably. It centralizes alerts from monitoring tools and automatically notifies the right responders using flexible on-call schedules, escalation layers, and intelligent routing rules. It supports real-time notifications through push, email, SMS, voice, chatbots, and mobile apps, ensuring incidents reach the appropriate team members without delay. PagerTree enables organizations to create straightforward on-call rotations, add redundancy with escalation policies, and track performance through built-in analytics dashboards. Advanced routing and notification rules allow teams to match alerts to specific conditions, suppress noise, and prioritize critical incidents, helping reduce alert fatigue while improving response accuracy.Starting Price: $10 per month -
10
SimboConnect
Simbo AI
SimboConnect is an Intelligent Virtual Assistant (IVA) for both small and large healthcare providers. It is a SaaS platform automating both INBOUND as well as OUTBOUND phone calls. The Bot interacts with patients over phone taking care of simple to complex queries including appointments, medical refills, on-call requests, callback requests, custom orders, referrals, office directions, timings etc. It can close some requests by itself and remaining it will assign to the relevant staff, ensuring no tasks or appointments are missed. SimboConnect summarizes patient conversation as structured opening doors for limitless automation and analytics. SimboConnect comes with 360-degree follow-up dashboard with full patient phone communications history managed at one place. SimboConnect is a patient delight as there is no wait times or clunky IVRs. Healthcare practices and hospitals love it as they no longer miss any patient calls and appointment requests. -
11
Ilantus Compact Identity
Ilantus Technologies
For the first time there is a complete IAM solution that is deep, comprehensive, and can be implemented even by non-IT persons. This includes Access Management as well as Identity Governance and Administration. A unique online digital guidance system helps you implement the solution step-by-step and at your own pace. Unlike other vendors, Ilantus also offers implementation support as per your needs at no extra charge. Seamless SSO with ‘no app left behind’, including on-premise and thick-client apps. Web apps, federated, non-federated, thick-client, legacy or custom apps – will all be included in your SSO environment. Mobile apps and IOT devices are supported too. Homegrown app? Our interactive digital help guide ensures that this will not be an issue. And, if you need assistance with it, call Ilantus’ dedicated helpline available 24 hours from Monday to Friday and we will do the integration for you. -
12
PetAladdin
PetAladdin
PetAladdin is a Cloud based Veterinary Practice Management Software to Simplify appointment scheduling, prescription management, client management, billing, Invoicing, Vaccination reminders, deworming reminders, and more with our efficient and user-friendly software. Features of PetAladdin : Cloud-based veterinary practice software Appointments Pet & Pet Owner Registration Multi-Pets per Pet Parents Prescription Management Smart Drug Suggestions WhatsApp integration Vaccination Reminders Deworming Reminders Inventory Management Coupons Management System Memberships Bundels POS – Point of Sale Billing / Invoicing Trade Register Multi-Doctor Management Multi-Branch Management White labeling Doctor Refferal Plans and reports Staff Management Smart Certificate Generator Genie Pet Reports Management Pet Parent Login Portal Works on All Platforms - Mobile, Tabs, PC, Laptops (Android, iPhone, Windows, Linux, Mac) Integration into Your Own Website HelplineStarting Price: $30 per month -
13
Mia
Mia
Mia is an AI-powered conversational agent tailored for car dealerships that automates inbound and outbound customer communications 24/7. It handles calls, texts, and emails, understands multiple languages, and books appointments or routes inquiries based on a dealership’s operations. Mia integrates with dealership systems (inventory, CRM, service scheduling) to provide consistent, intelligent responses aligned with brand standards. It can function across sales, service, and reception workflows, converting missed connections into revenue while freeing human staff from repetitive tasks. Mia offers always-on availability, even after hours, and delivers conversational continuity, multilingual handling, and seamless escalation to staff when needed. -
14
TensorLinks
TensorLinks AI
TensorLinks FrontDesk is a purpose-built AI platform for dental clinics and DSOs to manage front-office operations at scale across multiple locations. Dental front desks are overloaded with inbound calls, patient texts, appointment requests, rescheduling, missed calls, recalls, reminders, no-shows, after-hours inquiries, and repetitive follow-up work. For multi-location dental groups, this complexity grows quickly across clinics, providers, schedules, operatories, staff roles, and patient workflows. TensorLinks helps dental teams manage this operational load with AI voice and text agents built specifically for dental workflows. The platform answers calls, manages patient messages, books appointments, reschedules visits, recovers missed calls, runs outbound outreach, supports recall campaigns, sends reminders, and helps reduce no-shows. With 24/7 availability and multilingual support, clinics can engage more patients without adding more front-desk staff. -
15
Caseworker Connect
Blue Door Software
Caseworker Connect is built to support you. From short one-time interventions via helpline or drop-in, to the most demanding casework files that are open for months or years, Caseworker has the feature set to deliver the data you need to record, and report. With brand new features like Smart Notes and the most comprehensive set of built-in tools, Caseworker Connect is designed to help you deliver the best possible service to the client groups you support. Caseworker Connect enables everyone in your team to get information and benefit from instant access to the most comprehensive set of built-in case lists, action points and case summaries, on PC, laptop, tablet or phone. Develop relationships with your clients based on personalization choices that deliver interventions on their terms. See their journey and every point of contact with your organization. -
16
Squid Alerts
Squid Alerts
Squid Alerts uses on-call calendars and escalation chains to forward your alerts to the right person though SMS, voice, email, and push notifications. Alerts from other systems are sent to your team through email, API, or voicemail. You can have managers and team members. You can also set flood protection settings, shared phone numbers for direct routing to the on-call team member, and other integrations. Team managers can define alert routing rules and escalation chains. When an alert comes in the routing rules determine if you want to create an incident, forward the alert, or ignore it. Escalation chains determine who get's notified, how, and when. On-call calendars allow you to configure primary and secondary on-call resources. Let us manage your on-call automatically or setup custom schedules. You can also get reminders when you forget to update your on-call calendar.Starting Price: $72 per Month -
17
Nextiva Call Center
Nextiva
Nextiva Call Center is a comprehensive cloud-based communication and collaboration solution. Featuring enterprise-grade call center tools, Nextiva Call Center increases your first call resolution with advanced call routing option, provides automated callback and responses to incoming callers, and monitors call flow and call volume seamlessly. By leveraging Nextiva Call Center solution, you can quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Core features include automatic call distribution, advance interactive voice recording, agent status display, instant escalation, call promotion, 3-way conference call, call queues and monitoring, and more.Starting Price: $50.00/month/user -
18
1Call
1Call
When you want to streamline your communication protocols and workflows to improve the patient experience, it’s imperative that you include your call centers in the process. Hospital call center operators directly correspond with patients and medical staff across enterprises and become a crucial communication link. Our customizable software applications are used by organizations of all sizes, to help overcome communication barriers in healthcare. Our hospital call center customers report reduced caller wait times, quick and accurate communication with on-call staff, and improved code call handling when using 1Call software. Medical staff rely on our secure messaging app, telehealth capabilities, and EMR integrations that streamline workflows and reduce alarm fatigue. -
19
JobCall
Rex
We are simplifying receiving, prioritizing, and resolving resident requests over the phone - starting with emergency maintenance. Requests are automatically prioritized based upon the escalation channels you set up for your property. After prioritizing work requests, JobCall distributes them to your designated available staff via phone calls and text messages. Easily view details, assign staff, and prioritize resolution for each resident emergency request that is captured by our system. Managing and prioritizing high leasing and resident call volume is a huge pain point for property managers. Property managers and their staff are typically conducting tours, handling resident issues, or not onsite after-hours to pick up calls. As a result, calls are often missed and stored in an unorganized voicemail box that takes time to sort through. This leads to fewer leases and poorer resident satisfaction. -
20
Door Tablet
Door Tablet
If you have already registered on this website you can try Door Tablet by simply clicking on this example screen. Door Tablet software operates as a native app on all tablet operating systems. If you have your own panels in place, there is no need to change them - saving you time and money. Our complete eco-system of software, display devices, motion sensors and Wayfinding service offers a complete all-in-one workspace and signage solution that is reliable, robust and competitively priced. Door Tablet software is rock-solid stable. Our hardware offerings are robust and last for years. We have a helpline for any problems, though you will rarely need it because everything just works. Trust us - this is all we do. Reliability is our company’s passion and focus. Feature-rich and highly flexible, Door Tablet grows with your needs. Easily expand to additional sites or even migrate scheduling systems. It installs and deploys easily and scales up quickly. -
21
Splunk On-Call
Cisco
Empower teams by routing alerts to the right people for fast collaboration and issue resolution. Deliver the right alerts to the right people reducing time to acknowledge and resolve incidents. Complete ChatOps experience, integration with the tools you already have, incident timelines and reporting for blameless post-incident reviews. Engage people where they work. Mobile-first experiences leverage machine learning to make on-call accessible wherever you are. Splunk On-Call automates incident management, reducing alert fatigue and increasing uptime. Use Splunk On-Call to streamline your on-call schedules and escalation policies. From rotations to overrides, we automate all the essentials. Our software provides contextual alert information, suggestions driven from machine learning, and empowers collaboration to solve problems with speed and efficiency, all while capturing essential remediation data.Starting Price: $27.00/month/user -
22
Tinylawn
Tinylawn
Tinylawn is a 24/7 AI receptionist and answering service built for lawn care, landscaping, pest control, and other service businesses. It answers inbound calls, provides after-hours and overflow coverage, captures lead details, responds to common questions, and books qualified appointments on the business calendar. Tinylawn also supports rescheduling, cancellations, confirmations, and instant text or email notifications, helping teams follow up faster and avoid missed opportunities. Every call includes a recording, transcript, and AI-generated summary for easy review. Businesses can also use online booking pages, bilingual English and Spanish support, property intelligence, and virtual site visit reports to better understand each job before sending a technician. Tinylawn helps service businesses win more work, improve response times, and reduce the need for additional office staff. Setup is fast, plans are flexible, and spam, silent calls, and immediate hang-ups are not billed.Starting Price: $49/mo -
23
ilert
ilert
ilert is a platform for IT alerting, on-call management, and incident communication that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with monitoring tools and extends them with reliable alerting, on-call scheduling, automatic escalations, and status pages. Ilert is built in Germany and hosted exclusively by cloud providers with data centers in Europe. It is fully GDPR compliant and has the ISO 27001 certification.Starting Price: $0 -
24
telli
telli
telli is an AI-powered call automation platform designed to handle outbound and inbound phone outreach for businesses, letting AI voice agents carry out natural, human-like conversations to qualify leads, book appointments, or transfer warm leads to human agents. It uses smart dialing strategies, dynamic number rotation, and automatic callbacks to maximize pick-up rates and supports multilingual voice agents with natural accents to engage customers in different languages. It integrates with CRM systems, calendars, and customer workflows so calls can trigger actions like scheduling, data capture, or lead handoffs, no manual dialing or follow-up needed. Calls are transcribed and summarized, providing analytics on outcomes, sentiment, and topics, allowing teams to track performance at scale and refine outreach strategies. telli enables businesses to reach leads quickly after acquisition, nurture, re-engage, or follow up via phone, SMS, WhatsApp, or email. -
25
Oki-Toki
Oki-Toki
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.Starting Price: $30/user/month -
26
Readymode
Readymode (formerly Xencall)
Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.Starting Price: $150 -
27
Parny
Parny
Get AI recommendations for your alerts. It can generate recommendations for your alert based on the persona selected. Ask Parny AI has three personas, DevOps engineer, senior developer and database administrator. Our personas are trained to provide the best recommendations for your alerts. You can easily add your team members to the on-call team member list. Always alert the right person at the right time. Share on-call responsibility across your team with on-call schedules and automatic escalations. We support engineering teams to be more proactive, resolve incidents faster and deliver a seamless operations experience. Get custom analytics for your organization, teams, services and users. Always be up to date with your performance and improve your organization's efficiency.Starting Price: $7 per month -
28
All Quiet
All Quiet
All Quiet is an incident management platform designed to streamline on-call management, alerting, and resolution for modern tech teams. With customizable workflows, flexible on-call scheduling, and built-in integrations with over 30 popular platforms like Slack, Jira, and Datadog, All Quiet simplifies the process of managing and responding to incidents. Its features include real-time status pages, automated escalation protocols, and the ability to monitor and track key performance indicators (KPIs) for continuous operational improvement. Ideal for growing teams, All Quiet ensures faster response times and a smoother incident resolution process.Starting Price: $4.99/user/month -
29
CallSara
CallSara
CallSara offers AI-powered voice agents that handle both inbound and outbound calls, automate data entry, and support healthcare workflows 24/7. The system handles appointment scheduling, rescheduling, and cancellations, payment collections with automated follow-up, pre- and post-operative patient engagement, chronic-care outreach, care-gap interventions, and transitions-of-care communications. It integrates with electronic health record and IVR systems (for example, AthenaHealth, eClinicalWorks, Allscripts, RingCentral) and can be deployed within about 30 days using pre-built templates. The agents work over 20+ languages and accents, escalate complex calls to staff when needed, and generate call transcripts and logs for review. CallSara is designed to reduce staff time (claiming at least 2 hours saved per day per staff member), cut no-show rates below 5%, handle up to 75% of calls, and recapture revenue via follow-ups. -
30
SpitFire
OPC Marketing
Inbound & Outbound Call Center with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This enterprise grade system has 6 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. -
31
EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
32
Luron AI
Luron AI
Luron AI is a premium conversational AI platform for enterprise customer operations, built to handle inbound and outbound calls, chat, and SMS with human-like conversations, real-time context, and 24/7 availability. Its Voice AI platform replaces outdated IVR systems with intelligent voice automation that customers actually want to talk to, handling unlimited concurrent calls with natural, empathetic dialogue, real-time transcription, speaker diarization, searchable call logs, sentiment analysis, and seamless human handoff when live support is needed. Luron connects with CRMs, ticketing systems, payment gateways, telephony infrastructure, and 100+ enterprise systems, including Salesforce, HubSpot, Zendesk, and ServiceNow, so agents can sync data in real time and work with the current customer context. For digital channels, Luron’s Chat AI deploys across websites, mobile apps, WhatsApp, Messenger, and more, understanding intent, handling follow-ups and context switches, etc.Starting Price: $0.08 per minute -
33
My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
34
Opsgenie
Atlassian
Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention. Sign up for an instant free trial.Starting Price: $9 per user per month -
35
SanCCS
SAN Softwares
Unlock exceptional features with the best call center software. A calling software for a call center can make your business efficient yet advanced. Get multiple dialing modes including progressive, predicative, manual, and preview. Various reports based on performance, attendance, call logs, and Analytical reporting. Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters. Integration calling option with the click-to-call button on the website and internal CRM. The dialer for call center software offers an exceptional feature of automated callback if an agent misses the call. SanCCS cloud call center solutions allow you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly.Starting Price: ₹1499/User -
36
TigerConnect Physician Scheduling
TigerConnect
TigerConnect Physician Scheduling is cloud-based on-call scheduling software that enables schedulers and practice administrators to save time, streamline workflows and reduce stress by easing schedule creation, distribution, and management. The software offers auto-scheduling, rule-makers, tally reports, and multiple templates and views -- enabling long-term schedules to be built in minutes. For users, up-to-date schedules are accessible via app on smartphones and desktops, making it easy to request and manage time-off, enable shift swaps, and send notifications of schedule changes in real time. TigerConnect Physician Scheduling integrates with EHRs and messaging systems, enabling staff to find and notify the right on-call provider by role and virtually eliminate calls to the wrong doctor. For larger organizations, TigerConnect consolidates schedules from multiple departments and locations, providing one source of truth. -
37
Hypercare
Hypercare
Stop playing phone tag, and spend more time with your patients. All-in-one clinical communication and coordination platform, compliant for your entire team, clinical messaging, self-serve switchboard, escalations, and on-call management. All of the best features of instant messaging, made HIPAA compliant and specifically for healthcare workflows. Build escalation policies that sequentially triggers other providers when messages are not acknowledged after a certain time period. No more passing around the team pager, as we can route messages and call back numbers directly to the smartphone of the on-call provider. Create, manage and delegate tasks to yourself and your colleagues. Set reminders and due dates so things don't fall through the cracks. Change management can be daunting, especially in healthcare. Hypercare can help you through the process to ensure you make lasting impact in your organization.Starting Price: $7 per user per month -
38
ReflexAI
ReflexAI
ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions. -
39
VICIhost
VICIhost
VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. -
40
Video Call Center
Compunetix
Compunetix's Video Call Center (VCC) is a web-based solution built with dynamic WebRTC technologies, enabling one-click video connections without any downloads. Users can connect video calls from any device, with support for PSTN audio to WebRTC integration. VCC offers call center functionalities such as intelligent call routing, multiple queues, call transfer, and call escalation. Security is a priority, with support for encrypted video connections and HIPAA compliance for telehealth applications. The platform is available for cloud-based or dedicated deployment. VCC's easy-to-use video interfaces streamline communication and simplify the experience for all users. Additional features include real-time video call transfer, automated queuing, real-time dashboards, reporting, multi-party call capabilities, multi-tenant support, call monitoring, and advanced collaboration functionalities like application sharing, file transfer, and chat. -
41
Zo by Zocdoc
Zocdoc
Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.Starting Price: Free -
42
ICTContact
ICTInnovations
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact center software solution supporting both inbound an outbound call center functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with WebRTC based webphone and agent panel with full CRM integration options using REST APIs.Starting Price: $1500 one-time -
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Toma
Toma
Toma is an AI platform that builds personalized voice agents tailored for automotive dealerships, automating high-value tasks such as appointment booking, customer inquiries, parts requests, recall scheduling, and more, aiming to act as a virtual team member that never stops working. The system supports full-store receptionist capabilities by handling inbound calls 24/7, rescheduling and confirming service appointments, transferring calls when needed, and escalating complex issues. It also proactively launches outbound campaigns (e.g., recall alerts), sends appointment reminders to reduce no-shows, and captures detailed caller context like vehicle data or part numbers to relay to staff. Toma integrates with dealership software to pull real-time data, enabling natural, low-latency conversations grounded in the dealer’s actual inventory, service offerings, and workflows. -
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Plura
Plura
Plura is an AI-first omnichannel conversational automation platform that lets businesses design, deploy, and scale intelligent voice, SMS/RCS, and web chat agents that handle inbound and outbound customer interactions with context-aware, stateful memory, built-in compliance, and carrier-grade infrastructure so every conversation is personalized and continuity is maintained across channels. It includes a no-code drag-and-drop workflow builder for visual design of adaptive conversation flows, an AI predictive dialer for automated outreach, a Unified AI Inbox that consolidates and preserves full interaction history across calls, texts, and chats, and enterprise-grade compliance and security features such as SOC 2, HIPAA, ISO certifications, real-time TCPA/DNC scrubbing, and audit trails to support regulated industries. Plura’s agents can automate tasks like lead qualification, appointment scheduling, reminders, support routing, surveys, follow-ups, and notifications. -
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DERDACK Enterprise Alert
Derdack
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgments and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. -
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InterCloud9 Predictive Dialer
InterCloud9
InterCloud9 hosts an industry leading cloud based predictive dialer. Our dialer is designed for individuals or call centers and capable of dialing up to 5 lines per agent logged in along with inbound call distribution and text messaging. We have no contracts, instant account set up, US based support and training at no extra cost. Our cloud based power dialer can be set up and fully functional in under 10 minutes just plug in your headset, upload your data and enjoy the highest connection rates available! Whether you are a standalone agent or a call center with 100 agents we have the best power dialer for you or your team. Our cloud based power dialer hosts an integrated CRM, real-time agent monitoring, an industry leading per agent calling ratio, call back scheduling/reminders, text messaging, script pop ups and email templates just to name a few of the standard features. Because our power dialer software is cloud based your agents can log in from with an internet connection.Starting Price: $69.00 -
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Syteg SSP
Syteg
Syteg SSP cloud call center offers an advanced software to increase customers’ satisfaction and reduce your business expenses. We have a wide range of services that can help any kind of business grow. Reasonable prices and flexible settings will enable you manage your call center efficiency, while successfully increasing business performance. You can consider the number of calls you make on a regular basis and choose the most appropriate pricing plan for your company. Inbound and Outbound Customer Service is a form of support provided to your client by telephone. Inbound call - it is a stage of the call center operation when customer calls in and operator attends to his needs: answers to his questions, provides him with required information etc. Outbound call – is a stage when call center operator calls to the customer in order to follow up on the progress of using their services, or notifies the client about some changes,innovations or policy updates. -
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NUACOM
NUACOM
NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.Starting Price: €9.99 per month -
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CenterMaster
AcuCall
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers. -
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Leverage Automated
Leverage Automated
Leverage Automated provides a managed AI voice receptionist for mid-market businesses. Aria answers calls 24/7 with natural conversation — routes calls, books appointments, takes messages, and handles after-hours intake. Unlike other AI receptionists, we integrate natively with Microsoft Teams Phone and Cisco Webex Calling. No new hardware. Fully managed: we handle setup, training, and optimization. Clients report 40%+ reduction in missed calls.Starting Price: $749/month