Audience
Nextiva Call Center software supports customer service agents and businesses looking for a feature-rich, easy-to-use communication and collaboration platform.
About Nextiva Call Center
Nextiva Call Center is a comprehensive cloud-based communication and collaboration solution. Featuring enterprise-grade call center tools, Nextiva Call Center increases your first call resolution with advanced call routing option, provides automated callback and responses to incoming callers, and monitors call flow and call volume seamlessly. By leveraging Nextiva Call Center solution, you can quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Core features include automatic call distribution, advance interactive voice recording, agent status display, instant escalation, call promotion, 3-way conference call, call queues and monitoring, and more.
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Pricing
Starting Price:
$50.00/month/user
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Nextiva
Founded: 2008
United States
www.nextiva.com
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Product Details
Platforms Supported
Cloud
Mac
Windows
Android
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Nextiva Call Center Frequently Asked Questions
Nextiva Call Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Database
Queue Management
