Audience
Nextiva Call Center software supports customer service agents and businesses looking for a feature-rich, easy-to-use communication and collaboration platform.
About Nextiva Call Center
Nextiva Call Center is a comprehensive cloud-based communication and collaboration solution. Featuring enterprise-grade call center tools, Nextiva Call Center increases your first call resolution with advanced call routing option, provides automated callback and responses to incoming callers, and monitors call flow and call volume seamlessly. By leveraging Nextiva Call Center solution, you can quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Core features include automatic call distribution, advance interactive voice recording, agent status display, instant escalation, call promotion, 3-way conference call, call queues and monitoring, and more.
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Pricing
Starting Price:
$50.00/month/user
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Nextiva
Founded: 2008
United States
www.nextiva.com
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Product Details
Platforms Supported
Cloud
Mac
Windows
Android
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Nextiva Call Center Frequently Asked Questions
Q: What kinds of users and organization types does Nextiva Call Center work with?
Nextiva Call Center works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Nextiva Call Center support in their product?
Nextiva Call Center supports these languages: English.
Q: What kind of support options does Nextiva Call Center offer?
Nextiva Call Center offers support via online, phone support, and 24/7 live support.
Q: Does Nextiva Call Center have a mobile app?
Yes, Nextiva Call Center has a mobile app for iPhone, iPad, and Android.
Q: What type of training does Nextiva Call Center provide?
Nextiva Call Center provides training in the form of documentation, live online, and in person.
Q: Does Nextiva Call Center offer a free trial?
Yes, Nextiva Call Center offers a free trial.
Q: How much does Nextiva Call Center cost?
Pricing for Nextiva Call Center starts at $50.00/month/user.
Nextiva Call Center Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Queue Management
Not Supported
