Related Products
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About
Dial 72 is an AI receptionist platform designed specifically for HVAC contractors.
The platform helps HVAC businesses handle inbound customer calls when office staff are busy, unavailable, or off duty.
Dial 72 can answer calls, gather service information, schedule appointments, recognize urgent situations, and help maintain a consistent customer experience throughout the day and after normal business hours.
Core capabilities include:
- 24/7 AI call answering
- HVAC service intake
- Appointment scheduling
- Emergency escalation
- Maintenance-plan recognition
- Replacement-lead identification
- English and Spanish conversations
- Two-way customer communication
- Calendar integration
- CRM and field-service workflow integration
Dial 72 is designed around the language and operational requirements of HVAC companies rather than functioning as a generic receptionist tool.
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About
Helpline Software is an integrated, customizable platform for organizations that run high-stakes inbound lines, including crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. The software connects scheduling, inbound call workflows, callbacks, web chat, text messaging, intake forms, reporting, escalation logic, and staff safeguards in one system.
Teams can manage rotating coverage, route calls based on live schedules, automate handoffs, document interactions, coordinate safe follow-up, and review audit trails when calls are missed or escalated.
Helpline Software helps organizations reduce missed connections, keep coverage aligned with schedule changes, protect responder privacy, support volunteers and staff, and give leaders visibility into what happened across critical communications workflows.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
HVAC contractors, Heating and cooling companies, Residential HVAC businesses, HVAC service departments, HVAC dispatch teams, Small and midsize, HVAC companies
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Audience
Helpline Software is built for nonprofits, crisis centers, rape crisis centers, victim service agencies, mental health and social service organizations, community helplines, warmlines, and organizations managing urgent inbound support. It also benefits operational leaders, hotline coordinators, volunteer managers, on-call teams, and for-profit support teams that need reliable rotating coverage, escalation workflows, reporting, and schedule-driven routing for time-sensitive requests.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$95/month
Free Version
Not Supported
Free Trial
Supported
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PricingCustom
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationDial 72
Founded: 2026
United States
dial72.com
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Company InformationHelpline Software
Founded: 2019
United States
helplinesoftware.com
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Integrations
No info available.
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Integrations
No info available.
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