Callbook

ApexSmartAI is a managed AI phone-answering service for U.S. home-service and property-management businesses. It answers inbound calls 24/7 in English and Spanish, follows approved business, service-area, and call-handling rules, and captures caller details and service needs. Call information is sent to designated contacts by SMS and email for follow-up. The vendor configures and maintains each receptionist around the business’s hours, services, and instructions; customers forward calls to the service rather than use a self-service dashboard. Supported use cases include HVAC, plumbing, roofing, painting, electrical, garage-door, and property-management inquiries, including after-hours and weekend calls. Urgent calls can be handled according to the business’s configured escalation process.

Call Welcome is a cloud-based AI phone receptionist for Canadian home-service trades. It answers calls forwarded from an existing business number. The receptionist tells callers it is AI and that the call is transcribed, answers business-defined questions about hours, service area and services, and collects the caller's name, callback number, address, job details, urgency and preferred callback time. Messages are texted to the business and saved in an online inbox with a transcript. Businesses can define emergency conditions for routing calls to the owner's phone, choose whether the service answers outside business hours, and have sales calls declined. Use cases include plumbing, electrical, heating and cooling, roofing, garage doors, painting, tile, paving, landscaping, pools and home cleaning. Plans include monthly call-minute allowances, with per-minute overage or voicemail options when the allowance is used.