Audience

Helpline Software is built for nonprofits, crisis centers, rape crisis centers, victim service agencies, mental health and social service organizations, community helplines, warmlines, and organizations managing urgent inbound support. It also benefits operational leaders, hotline coordinators, volunteer managers, on-call teams, and for-profit support teams that need reliable rotating coverage, escalation workflows, reporting, and schedule-driven routing for time-sensitive requests.

About Helpline Software

Helpline Software is an integrated, customizable platform for organizations that run high-stakes inbound lines, including crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. The software connects scheduling, inbound call workflows, callbacks, web chat, text messaging, intake forms, reporting, escalation logic, and staff safeguards in one system.

Teams can manage rotating coverage, route calls based on live schedules, automate handoffs, document interactions, coordinate safe follow-up, and review audit trails when calls are missed or escalated.

Helpline Software helps organizations reduce missed connections, keep coverage aligned with schedule changes, protect responder privacy, support volunteers and staff, and give leaders visibility into what happened across critical communications workflows.

Pricing

Pricing Details:
Custom

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Helpline Software
Founded: 2019
United States
helplinesoftware.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Helpline Software Frequently Asked Questions

Q: What kinds of users and organization types does Helpline Software work with?
Q: What languages does Helpline Software support in their product?
Q: What kind of support options does Helpline Software offer?
Q: What type of training does Helpline Software provide?

Helpline Software Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database