Helpline Software

The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!

Strengthen your ability to monitor, create, and maintain a culture of trust where your team can thrive. The most resilient organizations nurture an ethical values-based culture – where everyone feels empowered to speak up, share their perspectives, ask challenging questions, and raise concerns that conflict with the values of the organization without fear of retaliation. EQS Compliance COCKPIT fosters and promotes an open and safe environment for employees, maximizing insights into the health of a company’s culture, so leaders can act decisively upon areas of risk. Strengthen your ethics and compliance program with a cloud-based, coordinated platform specifically designed to elevate trust and drive ethics to the center of your business. Proactively tackle emerging risks by providing a best-in-class global helpline with multiple intake channels, integrated case management, and built-in whistleblower protection.