Audience
Organizations that want smart customer service help desk software through a shared inbox
About Grasp
Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service. Mail, phone, chat, socials: have you ever been more accessible? It’s a fantastic way to get closer to your customers. But you also need to keep control. Grasp puts all your contact moments in one timeline, so you never miss the opportunity for a good conversation. We put all your customer contact moments into one clear timeline. You keep an overview of the relationship and your support team gets straight to the point. First time right, every time. Proactively start a conversation about something your customer wants to know - that's how you score points. We help you get things going by clearly mapping out your customers’ needs. Grasp is built on positive energy. You can feel it when you work with us. And your customers will feel it every time they contact you.
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Pricing
Starting Price:
€29 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Grasp
Founded: 2011
Netherlands
www.getgrasp.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Phone Support
Online
Grasp Frequently Asked Questions
Grasp Product Features
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Queue Management
Supported
Self Service Portal
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Live Chat
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
