Etiya CRM Alternatives

Campaigns are indispensable at every stage of the customer lifecycle. An effective campaign management tool is a must for marketers to run the most successful campaigns to increase customer satisfaction, retention, and loyalty. Etiya Campaign Management Platform is created to help marketers design, execute, manage, and measure marketing campaigns and customer-driven communication across all marketing channels. By Campaign Management, it is possible to deliver the right offer to the right audience through the proper channel at the determined time. Etiya Campaign Management helps you manage holistic campaigns with 50% less time and effort in all marketing channels. It also helps you determine which message is more efficient in which customer base and in which channel by checking the campaign results. The platform is offered with the installation models, which include integration with your existing systems via cloud infrastructure or on-premise options according to your needs.

Increasing customer expectations bring reduced customer tolerance to poor quality service and delays in delivery. While customers want to track end-to-end order status on their preferred channels, there is a tendency to cancel or make last-minute changes to orders in the absence of this. The quality of service risk level is further elevated for complex, multi-vendor-created packages due to uncoordinated order processes. Etiya Order Management provides flexible, catalog-driven order capture, decomposition, validation, negotiation, orchestration, and execution with jeopardy, exception, and fall-out management. It flexibly configures and customizes all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain business integrity. It can handle millions of orders per day. Catalog-driven order fulfillment enables operators to speed new offers to market and make fulfillment process changes with ease.

Master Data Management makes your data a trusted source—clean, reliable, complete, and up-to- date, so you can confidently determine context and appropriately respond to affect positive business outcomes. Your business has access to an increasing volume of data, which is fast becoming your most important asset. But you really can’t depend on it unless you’re eliminating data silos, achieving governance, and managing quality. TIBCO® MDM is the solution to making your data a trusted source. To provide personalized cross-sell and up-sell offers, you need access to reliable and complete data for all customer touchpoints. TIBCO MDM provides a consolidated source of key master data on customers, products, and relationships between master data entities. With our master data management solution, this accurate data source helps you increase revenue by appropriately responding to customers on their channel of choice.

Intelligent Journey Orchestration is the data-driven marketing strategy that mirrors customer behavior across all channels to deliver true one-to-one personalization in real time throughout the entire customer journey. Gone are the days when marketing drove the customer journey. Today, we live and work in a digital landscape that has put customers at the wheel, and that means it’s no longer enough to just meet customer demand — businesses must find ways to anticipate and answer customer need before it’s even expressed. Customer loyalty is awarded to companies that put their customers at the center of everything they do. Marketing departments are measured by their ability to acquire customers, drive upsell and cross-sell, and build customer retention and loyalty over a lifetime of customer interactions. However, businesses have long known that without access to integrated data, these activities become little more than a scattershot, best-guess marketing approach.

iCRM helps businesses and retailers become more customer-centric, as they can determine their customers’ demands and wishes. Retail is a fast-paced industry where trends are born, profits can increase, and consumers are looking for the next big must-have, which makes understanding retail analytics very valuable. Gain a deeper understanding of your customer's experience with your brand today! Using our iCRM algorithms, retail businesses can run targeted segmented marketing campaigns based on specific customer characteristics like region, preferences, gender, purchasing habits, and more. The results will improve customer loyalty and retention. The customer data platform is a marketer-managed platform that stores, connects, and combines customer data from website interaction, purchases, engagement, attributes, and market data. Intelligently determine the channels that yield the highest likelihood of engagement which will increase your ROI.

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

Reef is a customer revenue platform that helps companies predictably grow revenue with existing customers and fast-tracks net retention reporting. The tide has shifted. New sales have slowed, easy upsell is gone, and the NRR game just got much harder. Many companies are not equipped to succeed in this new reality, and it creates a revenue gap. Startups wait too long to build a foundation for NRR excellence and it suppresses acceleration resulting in a revenue gap. Many companies are not equipped to succeed in this new reality, and it creates a revenue gap. Priority investment areas for startup acceleration. Generate board-ready current and historical analytics for net retention including renewals, upsell, and cross-sell. Visualize territories to quickly identify growth opportunities and churn risk based on engagement, product usage, consumption %, health score, and NPS. Convert insights into action with advanced targeting and workflow to ensure consistent follow-through and execution.

Moving companies that run a big truck fleet, many employees, and handle a large volume of estimates. Agents how to manage estimates through 3rd party carriers and other moving companies. Small or large carriers that give services to moving companies and want a steady platform to manage opportunities. Local and long-distance truck drivers that search for moving leads and relationships with moving companies. A fully Web-based, installation-free system enables movers to plan and manage all aspects of moving with ease, using a straightforward, no-nonsense user interface. Our various moving software packages enable movers to direct, coordinate and communicate activities, and manage sales, operations, inventory, customers, and employees. iBook comes as a lead generator addon to Granot OMS. It is your own self-booking SEO-friendly website that generates leads for your moving company.

Voucher Management System for Smart and omni-channel retailing. Automate your marketing efforts, improve customer engagement, optimize costs and create meaningful customer relationships in the digital era. Vouchermatic offers a platform to design & jump-start your incentive program. Engage with your digitally savvy customers & succeed by converting them as your loyal customers.

Whether you operate a small independent restaurant or a large chain Avenista will help maximize restaurant profitability. Avenista's Table Reservation & Table Management software has always had key features targeted at hotels and resorts. Avenista™ is the most powerful and flexible Dining Management Solution available anywhere. It is designed by a simple, no-nonsense company, to make your life as a restaurateur easier, more profitable, and ultimately, more enjoyable! Avenista helps you to organize key Front of House activities like Managing Reservations, Tables, Customer Service, Diner Relationships, Marketing, and Business Analysis. It’s so easy to use and can help even the most unorganized restaurant become a slick and efficient operation that is seen to care about its Diners whilst at the same time always working behind the scenes to maximize the inherent potential of the restaurant.

Retail Directions is a customer centric POS & ERP platform that helps modern retailers realize their business potential. The platform’s extensive omni-channel selling capabilities are supported by a range of operational modules – merchandise management, inventory control, advanced logistics, promotions, and customer loyalty – to seamlessly bring all areas of your business into harmony with selling. Our software operates in more than 30 countries supporting multiple languages, currencies, and tax jurisdictions.

Customers demand more and more, so bank should discover customer needs and abilities faster than the competition and balance these needs with bank’s business objectives. Acquisition costs increase, so banks should generate more profit from existing customers. It allows improving business profitability with more efficient decisions. Customer relationships strategy design, implementation and management. Cross-sell, up-sell decision support based on customer behavior. No limit in terms of a number of users, or number decisions/workflows.

Konnect CRM software enables your marketing, sales, and customer services teams to work together, share information, and manage all their interactions with prospects, leads, and customers. Konnect CRM helps sales teams to win more deals. Many CRMs are not effective because they don’t offer much value to sales teams. But Konnect CRM stands out because it provides excellent features and customer support to help small businesses become more successful. Konnect CRM suits SMEs and small businesses help to them effectively manage their sales processes and win more deals quickly. Konnect CRM Solution that helps to manage the customer relationship covering from pre-sales to post-sales. Konnect CRM enables companies to handle their customers through the life cycle right from acquisition to post-sales support. Some of the unique features of Konnect would allow companies to easily up-sell, cross-sell, and retain their most loyal customers.

Apptimize, an innovation engine providing industry-leading experimentation and feature release management, supports the creation of exceptional user experiences across all digital platforms: mobile, hybrid, OTT, web, and server. Companies are building mobile apps to ensure they have an omni-channel presence — Apptimize enables them to test and optimize these apps to reach and exceed business goals. Customers include companies such as HotelTonight, Glassdoor, A&E, Stash, and more, reaching more than 2+ billion application end-users worldwide.

Cloodo WhatsApp CRM is an all-in-one platform designed to elevate business efficiency, simplify operations, and create superior customer experiences. Some of main features include: 1. Customer Interaction: Helps manage customer conversations and provide great service. 2. Sales Enhancement: Finds and guides new customers using their data. 3. Cross-selling and Upselling: Suggests products based on customer preferences to increase sales. 4. Customer Engagement: Provides a platform for easy communication with customers. 5. Team Communication: Provides useful customer insights for better planning. 6. Communication Center: Manages customer interactions and support in one place. 7. Contact Import: Automatically adds new contacts. In short, Cloodo WhatsApp CRM uses WhatsApp to improve customer relationships and increase sales.

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys. Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, and more.

Increase your product conversion rates by integrating and managing your digital images. Efficiently manage larger and more complex product assortments and complex relationships. Increase conversion rates and average number of orders with automated cross-sell and up-sell activities and rules-based intelligence. Studio was designed as an out-of-the-box solution and its potential is aimed at various roles within your company. Prepare and automate your advertising campaigns by directly drawing the latest information on your products. Import or export your products quickly in Excel or CSV thanks to a simple and advanced configurator that will allow you to meet needs and expectations with the greatest flexibility. Deliver quality data to your suppliers on time, in the right place, and to channel expectations so you can sell more, faster.

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

Fueled by Damco's technological expertise, the Dealer Management System (DMS) revolutionizes the supply chain aspects of businesses that possess vast dealership and distribution networks. This transformation is achieved by enhancing distribution channels, fortifying relationships, and optimizing sales, all consolidated within a single platform. DMS encompasses vital features for the industry, including 24/7 inventory monitoring, automated creation of sales orders, and customer relationship management. These features synergize to enable businesses to enhance their end-to-end supply chain efficiency and foster multi-level collaboration, resulting in an improved customer experience and heightened revenue generation. Beyond simplifying collaboration and operations across diverse levels, Damco's DMS also cultivates better customer relationships through highly personalized interactions, improved service efficiency, and transparent, omni-channel communication.

OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth. You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results. The platform can be easily integrated with every order channel. This includes tracking and managing order data but also the ability to process those orders using one or more fulfillment companies or call centers of your choice based on how you operate.

Verfacto is an analytical solution for data-driven marketing. It automatically analyzes eCommerce data to generate insights that improve the performance of digital marketing. You already pay for your traffic—make the most out of it! - Increase conversion rate with data-driven on-site marketing. - Understand your customers better and predict what they will buy and how much they will spend with behavioral insights. - Sell more with smart cross-sell and upsell suggestions. - Identify acquisition channels that work best for you. - Control the effect of discounts and build data-driven discount strategies that increase revenue and customer retention. - Tailor communication with your customers with AI customer segmentation.

Vozy transforms the way companies interact with customers through voice assistants and conversational artificial intelligence to boost customer-centric enterprises with an automation that really works. With personalized solutions designed to meet the growing omnichannel customer care demand, Vozy is delivering significant cost savings and unprecedented customer experiences for companies in Latin America. That’s why powerhouses like SURA, Bancolombia, Protección, and Emtelco trust Vozy.

Netcore Customer Engagement & Experience is an intelligent full-stack platform that gives you the power to redefine growth. Full stack growth platform for marketers, product and growth managers. Grow your conversion, retention, and revenue with Raman's game-changing predictive intelligence. Marketing and product leaders at customer-centric brands trust Netcore to deliver a world-class customer experience. Powerful, easy to use intelligent customer engagement platform helping you increase conversion & retention. Efficiently automate the delivery of highly personalized campaigns to distinct customers. Netcore Customer Engagement takes the guesswork out of how to engage with customers with data analysis backed by machine learning. Create a unified profile by stitching together data-points from every interaction a customer has with your brand across online & offline channels - website, mobile app, & marketing channels

Behavior-based bulk and automated omnichannel campaigns. Use advanced multichannel marketing strategies to increase business efficiency. Build a loyal audience and retain customers. Collect customer information based on browser behavior, sent messages, cart status, and CRM records. Create best personalized recommendations to build profitable long-term relationships. Send bulk promo campaigns and triggered series with recommendations in all channels. Employ up-sell to increase purchase frequency. Get started with digital marketing right away! Send custom designed campaigns on the first day of registration! Use ready-made workflows for any event, from abandoned carts to personalized greetings. Free support for businesses at any stage of development. Personalize every interaction in each channel based on real-time user behavior data. Increase sales with loyalty programs, individual promocodes, and personalized discounts for each customer.

Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging deep client relationships. CRM for Private Banking - helps Relationship Managers grow assets under management by solidifying client relationships. CRM for Commercial Banking - helps bankers drive upsell and cross-sell opportunities by delivering personalized service. CRM for Corporate Banking - helps business bankers drive upsell and cross-sell opportunities by connecting insights and sales teams across regions. CRM for Sales, Trading & Research - helps users maximize profit and optimize capital usage CRM for Insurance helps agents drive renewals and cross-sell opportunities. Our products can meet all of your CRM needs in a single package – this includes Sales, Service and Marketing capabilities which are tuned to your specific industry.

Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize your customer experience management efforts with the highest impact message or offer. This self-learning marketing campaign management software suggests the best marketing campaign to present to the customer at any integrated touch point, including next best action, cross-sell, and retention offers. Through dynamic profiling and split-second determinations, including qualification and governance decisions, the software platform ensures that you give your customers, what they want, with relevant and personalized marketing campaigns.

Your All-in-One Platform for Customer-Centric Digital Transformation. Unleash the full potential of customer-centric strategies with Emojot's all-in-one platform by streamlining your processes, saving costs, and enhancing the customer experience from start to finish. Emojot's tailored solutions support the entire customer lifecycle, from attracting prospects to nurturing loyalty, enabling unparalleled success in the customer-driven world. - Improve Customer Experience: Collect real-time feedback, enabling corrective actions for improved satisfaction and loyalty - Enhance Online Reputation: Manage online reputation with insights on customer feedback from various review platforms - Maximize Revenue: Boost revenue by improving retention, upsell identification, and advocacy. - Streamline Operations: Streamline business processes, reduces errors, and boosts efficiency, productivity, and profitability.

Base allows you to tap into your company’s most powerful growth engine - your customers. As pioneers of the Customer-Led Growth (CLG) evolution, we deliver a designated customer marketing platform helping B2B organizations create an ongoing and personalized lifecycle engagement with their customer base at scale. By analyzing each customer/user's individual journey in all touchpoints and leveraging insights for engagement - you’re able to engage contextually and increase product adoption, loyalty and acts of advocacy, cross-sell and upsell motions, retention, and feedback at scale.

SAP Sales Cloud. Understand your customers, improve sales engagement, and build relationships that last. Deliver exceptional sales experiences Increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations. Cloud deployment. Unified view of every customer. Seamless offline and online mobile experience. Intelligent recommendations, insights, and analytics. Key Benefits. Sales process automation. Increase win rates. Boost sales effectiveness with AI recommendations tailored to each opportunity and intelligent automation of labor-intensive tasks, such as interaction capture. Sell anytime, anywhere. Engage customers strategically and make every interaction

At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience. Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it. Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers. Ensure the perception of your product and service exceeds your customers’ expectations. Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account. Measuring the client experience is an extremely powerful tool for growth in any organization.

Outsell’s Virtual Customer Engagement Platform creates lasting relationships with sales and service customers for auto dealers, keeping in front of them with consistent, AI-driven, omni-channel communications and identifying when they are in market. Outsell is an extension of your marketing team that can work on auto-pilot, while providing the flexibility to customize and control communications targeting specific consumers. By offering a smarter way to spend money, Outsell helps dealers eliminate expenses to combat limited staff, maximize time management, and get your teams back to what they do best – selling and servicing cars. Machine learning predictive models based on artificial intelligence that predict future consumer behavior as well as the content and information individual customers are most likely to be interested in. Dynamic, personalized content across channels and all profit centers, aggregated and delivered to consumers based on individual needs.

Exceptional engagement as the rule. Ensure your service and operations always exceed customer expectations—no matter how they connect with you. Meet customers on the channel they choose and provide tailored service options. Recognize and quickly connect with customers to personalize and help secure interactions. Help service agents resolve issues faster and create new revenue opportunities. Cut costs by working from a single platform that provides insights and adapts to future needs. Evaluate your organization’s level of customer service—identify existing gaps and learn how to build a customer-centric contact center.

CompanionSFA (Pharma) is a Sales Force Excellence Solution, which enables the optimization of Field Activities, Marketing Initiatives, encompassed with CRM cutting across various customer interactions. The growth of smartphones has influenced the need for innovative mobile-based sales force automation which empowers the sales team to report on a call-to-call basis and the management to get to know the real-time activity status on the remote locations. Companion is designed to transform the way you manage your customers. It’s faster, easier, effective and more productive. Go Digital Today. Upselling and cross-selling: The tougher the competition, the more likely customer loyalty and the company’s bottom line. This is why you need to choose a CRM solution that can show you the history of your past customer orders which can then be mined to help you improve your prospects.

iONE360 is an award winning omni-channel visual product configurator, featuring 3D, AR, VR, (automated) renders and a roomplanner. One single platform where you can manage all your product data, create product configurations, manage your assets and distribute it to all your online and offline channels. iONE360 is the all-in-one solution to configure products in 3D using a guided selling process, generate photorealistic renders of all variants, display those products in real life settings using Augmented Reality and combine all those products in our room planner. With its CTO and CPQ features it enables both backoffice and customers to customize complex products and order them without any mistakes. Visualizing each step in the buying process takes away customers' doubts in minutes and encourages them to buy your products with confidence. Conversion rates will increase with 27% - 70%. And due to the up- and cross-sell opportunities of the roomplanner, customers tend to spend 3x more

Lead Management Automation™ helps sales and marketers do their job more efficiently and build stronger relationships with customers, prospects, and partners. Our marketing automation platform helps companies create marketing qualified leads and turn them into sales qualified leads. Integrated marketing tools make it easy to create omni-channel marketing campaigns, both offline and online, and set up key business processes. The platform is optimized to help your sales and marketing teams build better relationships with prospects, customers and partners while boosting productivity. Learn more about how to make marketing automation a part of your strategy here. Create trackable content, images, emails, landing pages, and more! Easily nurture leads through the workflow, shorten sales cycles and increase deal sizes. Create trackable videos, measure video marketing ROI, boost conversions and send out video emails.

We have more than 30+ years of expertise in delivering customer-centric strategies that capitalize on existing relationships. The right message, to the right customer, at the right time; adding value with every useful and timely experience. We have a fresh new approach that provides digital marketing automation as a service. For a flat monthly fee, your digital customer-centric communications managed by a team of experts. That is why selecting OneClick is such an easy decision for financial institutions, CEOs, operations, and inside marketing departments. OneClick is a platform with high-security protocol, managed by an expert service team, taking you from click-to-brick, bridging the operations and marketing gap to reach the right people to drive leads and build retention. We’re a turn-key solution, doing everything for you, including curating content, so that you can quickly and easily see results.

A service and maintenance program that empowers your team to do more in less, achieve operational efficiency and productivity, and reduce service operations costs. Keep your customer information in one place to implement upselling and cross-selling opportunities. Bring transparency in operations to identify patterns and red flags that directly affect your bottom line. Increase visits with effective route planning and mapping and increase the chances of winning more projects. Provide mobile-enabled information and effectively coordinate the activities on the go. Reduce knowledge gaps, manage scheduling conflicts, streamline automated status alerts to increase efficiency. Mitigate redundant tasks, improve time-to-completion and drive real-time collaboration.

ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies. ServitiumCRM inspires businesses to build a future-ready field service organization that leverages native digital technologies that will enable you to improve user experience, increase employee productivity, achieve higher customer retention, and build a trusted relationship with your customers. We lay the foundation for organizations looking towards digital transformation and a customer-centric environment. With its rich feature functionality, ServitiumCRM builds a dynamic service ecosystem and provides deeper insights to improve business processes and workflows. Make customer service easy and convenient for your customers.

EasyTranslate is a SaaS company offering translation management, cutting-edge generative AI and freelance translator/copy editor access - all on one software. Whether you’re looking to create content from scratch, translate your website, webshop, CMS or more - we have all the tools you need to succeed. Integrate with our many no-code plugins and automate your entire translation and content generation processes. Based on a customer-centric approach, we’re determined to find the perfect solution for any business wanting to go global. Our holistic software is used by hundreds of B2B customers around the globe, enabling them to emerge and upscale in international markets.

Redefine and elevate your customer relationships with NetSuite CRM+. A complete, front-office solution for today's modern businesses, NetSuite CRM+ provides users a 360-degree view of their customers in real time. It offers a wide range of capabilities to ensure a a seamless flow of information throughout the customer lifecycle--from lead, through sales order and fulfillment, to renewal, upsell, cross-sell, and support. It also integrates with leading accounting, ecommerce, warehousing and shipping applications.

Pressure to achieve business goals can lead to batch & blasting and reactive planning, which isn’t great for customers. Build customer-centric campaigns that exceed your business goals. Find the best audience for any topic and anticipate customer demand before intent is expressed. Optimize across your entire multichannel campaign plan with no trade-off between business priorities and customer-centricity. Predict buying intent and target intent unique to the channels you care about. Track the most important KPIs for your campaigns and specific revenue for each topic. Understand what products have similar buying audiences so you can promote them together.

Formerly known as i-GEN Solutions, Cybertech Industrial Software has been a member of the Cybertech Group of Companies for over a decade. Converting process and field data into business knowledge with HMI, SCADA and mobile applications, Cybertech Industrial Software creates enterprise-wide intelligence from raw production data. Cybertech has always empowered customers with greater agility, efficiency and reliability. With Cybertech Industrial Software, the Cybertech Group continues to provide world-class solutions on both legacy and next-generation platforms. Cybertech Industrial Software’s infoHAWK.net brand is home to industrial-strength purpose-built solutions. From monitoring your plant processes to managing commissioning activities, infoHAWK.net tools are what you need to get the job done. Combining rich feature sets with no-nonsense pricing, our products can meet your short-term project needs – and be ready for long-term expansion.

Too often, financial institutions face the challenge of siloed anti-fraud systems and operations with little-to-no cross-functional or departmental communication. For fraud prevention to be effective in delivering the perfect balance between fraud prevention and customer experience, the enterprise must be connected and working in harmony via one final orchestration layer that connects and manages your point systems, such as anti-fraud. fcase is the method of connecting fraud tools and related systems via one single, closing the gaps between anti-fraud, cyber, customer services and beyond. The combined central fraud layer streamlines fraud operations, powers fraud automation, manages the customer journey and improves fraud prevention effectiveness. fcase includes: - Journey-time orchestration - OmniChannel Case Management - Threat-centric cases - Centralised reporting To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com

Sahaj is well known in Delhi for maintaining quality customer relationships. CRM works diagonally in all departments to match customer-centric thinking. The benefits of such an interactive and/or connected system is that it is cost effective, increases efficiency and improves customer satisfaction. At Sahaj CRM, our foremost approach to CRM solutions is very unique. Sahaj CRM applications are completely based on a comprehensive understanding of the exclusive needs of our customers. With our salient approach, we deliver purpose-built, flexible Customer Relationship Management (CRM) solution, which help you to achieve your targets very quickly and effectively. With Sahaj you have the freedom to choose your own, unique customer relationship management solution, which is best fit to your business requirements. You have complete flexibility in deployment methods that may be on-site or on-demand through the web.

Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.

Way to drive business in post-COVID-19 world. Leverage technology to nurture right customers and enable easy online bookings. Omni-channel communication upgrades the customer experience which promotes brand loyalty. Increase average spend by up-selling, cross selling on your app. GoBony builds a custom app for your salon that caters to all your business needs or you can handpick from below tailor-made engines for specific needs. With your app, you can share the steps which you have taken for COVID preparedness and measures your customers should take while coming for any service. Deliver the guarantee of safety to your clients by showcasing the measures taken. Communicate the assurance of safety by showing your clients the safest time to visit your salon. Manage your schedule profitably by taking pre-paid bookings to reduce no-shows. Higher productivity and better customer experience lead to faster & more profitable growth.

Commanders Act Customer Data Platform lets you increase sales and loyalty through meaningful relationships with your leads and customers. New customer acquisition costs continue to rise but conversion rates have remained flat at 2.5%-5%. Brands are increasingly collecting data insights such as behavioral, demographic, psychographic, etc., from each and every lead and customer interaction because they know it can be used to improve their marketing campaign performance. That’s why it’s imperative you collect data from every lead and customer interaction. You should also cleanse, standardise and store it in a centralised database that’s accessible by all of your marketing channels, or used by your sales and customer service agents in your CRM platform. To truly be customer-centric, marketers first need to be data-driven. Therefore, it’s critical marketers have access to reliable data to evaluate the performance of their marketing tactics.

Nowadays products and services are more complex and personalized, hence it is more difficult for organizations to manage a wide range of products and pricing alternatives. Product pricing becomes difficult when pricing is based on dynamic parameters and the need for separate configurations for each channel increases the cost of creating new proposals. When sales representatives are not able to apply the required discounts and control the prices, sales opportunities can easily be lost and serious losses in order rates may occur due to wrong orders. Effective bid management is inevitable for effective sales operation. Etiya Configure, Price, Quote (CPQ) manages the complexity of multiple services carried out by different functions in a single offer, making complex product, pricing and business rules centrally, automatically and in real time accessible. It helps to produce accurate and structured offers.

BuzzBoard uncovers data-driven insights about SMBs that drive more meaningful conversations for marketers and sellers, resulting in increased sales across the customer lifecycle. By applying data science and digital signals to the world’s most extensive collection of business intelligence about SMBs, BuzzBoard answers the most important question for marketers and sellers: why will my prospects and customers want to engage? BuzzBoard transforms unproductive sales interactions into customized opportunities to improve customer engagement, book more appointments and close deals faster. BuzzBoard’s unique, insights-driven technology provides micro-targeting capabilities for prospecting, identifies upsell and cross-sell opportunities to grow existing customers, automatically monitors top accounts to increase retention, and generates compelling content that fuels customer engagement.

Grow faster with ecommerce built around your customers with Salesforce Commerce Cloud (formerly Demandware). Stay ahead of your customers with a single, agile commerce platform built on the world’s #1 CRM. When you connect Commerce Cloud 360 and Slack, you can collaborate and adapt quickly, unify the customer journey, and drive success from anywhere with customer-centric commerce built for every industry. Grow revenue and relationships with a completely connected digital customer journey. Unify data, personalize every interaction, and grow revenue across channels with automation, AI, and a single source of truth. Convert more customers and drive loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. Build with your choice of click- or code-based tools. Innovate at the speed of your customers, scale easily across the globe, and meet any level of demand. Extend your commerce with a partner ecosystem of apps.