Audience
Businesses searching for a next generation Customer Engagement platform
About Vivocha
Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Vivocha
Founded: 2012
Italy
www.vivocha.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Vivocha Frequently Asked Questions
Vivocha Product Features
Customer Service
Alerts / Escalation
Supported
Live Chat
Supported
Surveys & Feedback
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
