Audience
Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty
About IBM Sterling Store Engagement
You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.
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Product details include:
- Tiered Discounts, Customer Discounts, Kitting, Coupons, Cross-selling, Unlimited variants and modifiers
- Customer Profiles, Detailed Order History, Groups and Email Marketing, Loyalty Rewards, Wishlists
- Barcode scanning for checkout, receiving, stock-taking, stock transfers
- Purchase Order Management, Accounting integrations. Shipping labels for 50+ carriers, Buy Online, Pickup In Store
- Web designer and content management, Responsive templates
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IBM Sterling Order Management
Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in-store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. The industry-leading Sterling Order Management solution connects with Adobe Commerce for a best-in-class partnership. IBM created technology to quickly and seamlessly connect order management and commerce solutions.
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InfiEye
AI-video analytics enables your store managers to identify and prevent store shrinkages as well as inventory thefts, as soon as they happen. With InfiEye AI, you can improve your in-store shopping experience by identifying fast-selling SKUs on retail shelves and easily monitor in-store customer behaviors. Integrable with your existing in-store PoE cameras. Place your cameras at points you want to monitor, be it the overhead of checkout counters, countertop, on retail shelves, or at the store's entry and exit points. Image recognition algorithm processes live in-store feeds, frame by frame, to accurately identify every object on the shop floor. Evidence-based alerts are sent to the store staff to intervene in a friendly manner. Monitor inventory stock-outs or overstocking, and track sales performance of each store. Reduce store shrinkages and improve net-sales output of every store.
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Integrations
API:
Yes, IBM Sterling Store Engagement offers API access
No integrations listed.
Company Information
IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement
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Product Details
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