ABS 100 Alternatives

Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.

OneBill is an end-to-end subscription management, billing, and revenue management platform that powers the entire customer lead-to-revenue generation experience. OneBill supports all types of billing models such as one-time billing, subscription billing, recurring billing, and usage-based billing. OneBill’s seamless integration with other enterprise systems such as carriers & service providers, payment gateways, accounting & admin, taxation, and CRM & ERP platforms is made possible with open APIs. The platform covers all aspects of a business from CPQ, automated order provisioning & activation, billing & invoicing, all the way to revenue reporting, customer subscription management, and channel partner commission management. OneBill has been helping SMBs, SMEs, and large enterprises to reduce billing errors, compliance risk and drive greater efficiency with an end-to-end billing and revenue management solution fully integrated with some of the world’s leading solutions.

CDG's MBS and BDS-I solutions offer scalable, accurate billing and operational support solutions for voice, video and data for retail and wholesale telecommunications carriers and service providers. Options include: BDS, Interconnect, CABS, Mediation, Customer Care, Plant, Trouble, Service Provisioning, E-Care, Task Management, CRM Prospects, and third-party financial, mapping and facilities management products. Service bureau, online and licensed options are available.

The foundation of the Sakon Platform for Telecom Expense Management, Enterprise Mobility, and SaaS Management is Sakon, the company’s breakthrough inventory engine. Most enterprise TEM efforts fall flat because they lack an accurate, exhaustive, living inventory of network and end-user inventory. Sakon solves that! Sakon Mobile integrates with all mobile data sources to orchestrate employee support, carrier management, and device lifecycle workflows. From sourcing to payment processing, Sakon's Technology Expense Management delivers results on a global scale while making Network Transformation a reality. Sakon’s Network Transformation solution offers a key set of inventory management, program order management, and ROI tracking capabilities which builds upon detailed site-based and cost-based inventory. You can now leverage and extend your ServiceNow platform with Sakon Mobile to provide a complete end-to-end mobility management solution.

eCDR, all the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and fully customizable. CDR-Data applications are supported by products that, collectively, provide you with all the resources needed to effectively manage your communications and personnel expenses without having to add resources. CDR-Data has built its reputation upon responsiveness to our clients, providing a level of seasoned hands-on expertise and knowledge that distinguishes our company from other solution providers. The secret to our success is keeping our clients’ needs uppermost in our minds every day. Any organization which charges back for communications usage has two major objectives: the bill needs to be delivered fast, and it needs to be 100% accurate. CDR-Data Bill-Back takes this burden off your shoulders by automating all the tasks and processes you don’t have time for, delivering a clear and accurate bill to your client.

Get unparalleled visibility of your UC&C usage, call quality, user adoption, productivity and costs. At Avotus, we understand how crucial your UC&C platform is to build a high-performance work-from-anywhere culture. We also understand the limitations of the standard reporting packages of UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber or Amazon Chime, and Connect. You need much more than their native reporting, archiving, and retrieval capabilities to drive UC&C best practices, create competitive advantage, and maximize business results. ReflectR delivers Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts to enable your business leaders and managers to see at a glance the usage trends of your UC&C platform and improve your employee’s productivity and engagement within the organization.

CommView Plus® is @Comm’s latest generation Call Accounting and Reporting Solution! Built with the user in mind, our browser interface is simple to use and easy to navigate. CommView Plus is adaptable and performs in all verticals across all types and sizes of businesses, organizations and agencies. CommView Plus, just like its predecessors, works in harmony with any brand of PBX or VoIP solution providing CDR, including voice networks with multiple manufacturers and models. This server-based application solution functions either in a single-site environment or can be configured to support multiple locations and CDR sources while maintaining full functionality. CommView Plus delivers data and information seamlessly with near real-time speed! CommView Cloud® is the cloud-based deployment option of @Comm’s latest generation Call Accounting and Reporting Solution! Our latest cloud offering is quick to deploy with a simple, low-cost/low-risk subscription model.

Whether you need help with Telecom, Mobility, SaaS, or a combination of them, manage it all with our singular expense management platform. Visualize, simplify, and optimize your entire technology estate with a single technology expense management solution.

T.One Wholesale Suite is a web-based platform whose modules enable encompassing management across all facets of wholesale carriers’ operations. The solution functions as a unified platform that brings cohesion and delivers exceptional results across NOC, technical, billing, routing, account management and top management teams, allowing them to focus on strategic business maneuvers and smart decisions.

Infortel Select allows you to collect, standardize, and enhance call detail records through a single, user-friendly, customizable application. Organizations subject to communications compliance regulations as well as those that simply wish to have visibility into corporate call history will enjoy a fast and user-friendly interface to make easy work of searching, documenting and sharing communications events. VoIP brings with it the need and opportunity to manage voice quality. Intel Select associates QoS metrics like latency, jitter, packet loss, mean opinion score and severely concealed seconds with each call event to provide analysis and aid in the troubleshooting of poor quality calls. Infortel Select includes a robust call rating engine and a variety of organizationally based chargeback reports supporting both variable usage expenses, recurring fixed equipment charges and service fees for organizations wishing to allocate telecom expenses back to the responsible departments.

Technology Expense Management – your entire data set in one, consistent, normalized, and consolidated application. Telsphere enables access to and analysis of carrier data to improve and optimize decisions and performance across your enterprise services. Telsphere provides you insight and foresight to your contracts to insure that your capacity planning is accurate. Our platform also centralizes all of your contracts into one location for ease of use, tracking, and adhering to service levels. By consolidating your inventory, Telsphere provides you with full visibility into your entire enterprise and allows you to drill down to single device units. Our inventory management allows you detailed control over all of your assets. Telsphere takes a comprehensive approach to optimizing and streamlining your invoice process by automating the data load process, optimizing Accounts Payable, and reducing manual intervention and errors.

Tellennium is an enterprise expense management company – traditionally known as telecom expense management (TEM) - that provides companies with technology and expertise to efficiently manage recurring telecom, mobility, utility, and other technology expenses. The platform, Management of Things™, has been recognized by the AOTMP as the hottest new IT solution of 2021. Our SaaS solution – powered by our MoT technology platform – is designed to help modern-day enterprises manage their communications network services, assets and expenses. Our solution helps TEM teams gain full visibility and control over their network operations and spend. The technology drives automation workflows and facilitates the identification of billing errors and network optimization opportunities, both which drive expense management savings for the enterprise. Our MoT technology platform supports TEM needs and expands capabilities for the 21st Century into what we refer to as the Management of Things.

Optimizing the return on any technology investment requires understanding its on-going usage and making adjustments consequently. The comprehensive and varying communications media types available on the market require also the capability to monitor, analyze and manage all these resources accordingly. PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world. PhonEX ONE provides in depth analysis of every session types specific to unified communications as well as traditional/VoIP PBXs, cellular activity and carrier data traffic. That’s what makes PhonEX ONE the perfect business intelligence tool for companies at any size for optimizing and monitoring their telephony communication networks.

For more than 20 years, Aradial Technologies has provided billing, policy control and AAA software to Internet service providers, both large and small. Smaller providers and High-end ISPs with millions of subscribers can easily integrate Aradial into their IT and Network infrastructures. Aradial offers products that open a whole new set of possibilities for ISPs, MNO/MVNO, Hotspots, WISP, LTE, FTTH, Mobile 3G/4G/5G, WIMAX, VOIP, IPTV, ASPs and Wireless LAN. More than 1000+ operators have purchased Aradial in 80 countries. Aradial Convergent Billing software including Prepaid and Postpaid, Subscription billing, ISP Billing, AAA, PCRF, LTE billing, HSS, CRM and PRM. Radius server for ISP, VOIP, DSL/PPPoE/ FTTH, MNO. An adaptation of the Convergent billing and AAA (Diameter & RADIUS) for LTE, LTE HSS, 3G Cellular/Mobile (3GPP, GSM and CDMA2000), PCRF, M2M Billing, etc.

Because MACC is a full-line service bureau, no portion of the CABS billing system needs to be maintained at your business. All system maintenance and rate table updates are performed internally at MACC at no extra charge. Audit trail for unmatched revenue assurance. Online access to customizable reports. Integrated to our financial software for easy record keeping. The consolidated billing option allows you to maximize revenue. Provide regular FGD CABS and consolidated invoices to over 400 Inter-Exchange Carriers. AccessMart is MACC’s web-based revenue assurance and reporting tool. This innovative service allows telecom companies to easily track CABS usage and revenue trends via an on-line portal. Both short-term and long-term trends can be analyzed to ensure your company receives the carrier access revenue it’s due. This service makes the manual record keeping of CABS data unnecessary and frees up staff time for other objectives.

NetQuest BI provides visualizations and analysis of network data (CDRs and NetAnalyzer report outputs) with integration of specific Country/City code, rating, LERG and trunk group information for long term storage and reporting for multi-departmental use. NetQuest BI is designed for 90 days of online storage or longer and for detailed analysis and robust drill-down capabilities.

The ELEPHANT CALL MANAGEMENT SYSTEM is a call logging program designed to increase operator efficiency while providing accurate calculation and complete management of all your telephone costs. The user friendly interface and easy to configure reporting facility, enable you to create and manage carefully designed reports. These reports can highlight any shortcomings, measure the effectiveness of your configuration, assist in the detection of telephone fraud and abuse and provide you with accurate tariff analysis, which can help you negotiate better discounts to specific destinations. The ELEPHANT CALL MANAGEMENT SYSTEM strives to improve the efficiency of your business by itemising calls, selecting tariff plans to suit your call patterns and identifying which STD codes respond best to your marketing campaigns. The ELEPHANT CALL MANAGEMENT SYSTEM also enables you to monitor telephone use and abuse usage within your business.

At Calvi, we envision a world in which all bills are hassle-free and easy to handle. Our solution focuses on one of the few recurring touchpoints in the customer relationship, the bill. We are a trusted partner of global players in the Telecoms industry with over two decades of experience and know exactly what your customers need. Our accessible Bill Presentment & Communication solution, Calvi Insight, consists of six modules and is sure to 'wow' your customers, regardless of their size and type. Calvi Insight enables Communications Service Providers (CSPs) to create positive experiences throughout the entire bill journey. Our solution ensures complete symbiosis between your offline and online bill communications and has proven to decrease your operational costs, while increasing your customers’ online engagement and satisfaction.

Invoice Options is an affordable billing software for small and medium telecommunications service providers. Specifically designed for local exchange carriers (LECs), competitive local exchange carriers (CLEC), Internet service providers (ISPs), Voice over Internet Protocol (VoIP), Inter-Exchange Carriers (IXCs), and wireless providers, this web-based solution offers end-user billing, customer care, CDR collection and mediation, order management and workflow, custom rating plans, flexible reporting, invoice printing, and more.

aSMSC SMS Aggregation Platform is a SMPP v 3.4 compatible Highly Scalable and Secure Turn‐Key Solution for SMS Service Providers who desire to run a profitable Global Wholesale and Bulk SMS operation. aSMSC extensively supports WEB - SMPP - HTTP & SIGTRAN Interoperability, delivering service assurance while enabling perfect connectivity among SMS Carriers and Applications. aSMSC enables you to run Two-way messaging business, Mobile Originated (MO) and Mobile Terminated (MT). The system allows you to process up to 2000 SMS per second (2000 SMS Throughput) and offers SMPP Server, SMPP Client, wholesale customer panel, retail customer panel, reseller panel, and an admin panel application for you to manage the operations, you can create unlimited administrative users and can surely limit the different access levels by managing the roles allotted to the admin users. To get started, all you need is a Virtual or Dedicated server, with RAM and CPU size as per your desired TPS throughp

The Costmediia Telecoms Expense Management Solution consists of a web enabled bureau-based service that enables clients to more effectively manage telecommunications assets and billing. The solution delivers a central inventory management system for a wide range of services and equipment. It is multi-carrier and multi-product capable. E.g.: Mobile Phones, Fixed Line, Data Services, Laptops, PDA’s etc. CMS includes a sophisticated database of corporate reporting structures, user lists and managers that enables detailed reporting. The monthly management reports provide a tool for identifying trends in spending, exception reporting and import into your general ledger system. CMS performs allocation of billing charges to cost centres and integrates to customer Accounting systems. Each month the system will generate and send, via email, reports targeted at business unit managers, cost centre managers and end-users of phone services.

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC analytics solutions to optimize infrastructure, performance, and costs for collaboration. Our solutions deliver tangible results by consolidating and leveraging existing billing (CSG, Amdocs, Netcracker, etc.) and UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya, etc.). As an approved technical partner with UC market leaders, we also bring differentiated value-add to SBC’s resellers in response to established demand from enterprise clients. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all-important touchpoint of billing communication to your customers and collaboration analytics.

Optimizing the return on investment for any technology requires understanding its usage and need a detailed analysis on the current and historic trend. Call billing also known as the Call Accounting solution is Telecommunication software which captures, records, calls details and optimizes the cost by providing intelligent and analytical reports. As Telecommunication has become the most complex ecosystem and considered to be one of the top five most expenses in many organizations. Sometimes it gets almost impossible to analyze the increasing expenses, People on top positions like Managers, Business Head are realizing the need to get visibility, accountability and control over spend. Studies have shown that 20% of the overall total expenses of Telecom are misused. It’s the right time to stop at us and arrive at the next generation solutions which provide real-time cost effective analysis in no time.

ALARIS LABS is a software developing company that provides a suite of products enabling voice wholesale and SMS hubbing business. Voice carriers can benefit from ALARIS inVOICE, a high-capacity billing and routing solution that facilitates partner management (interconnections, rates, billing, bilateral agreements, DID management, alerting, analytics) and ensures real-time routing with a manual or dynamic (LCR, quality-based etc.) approach on a number of softswitches and SBCs (Sonus, Sansay, Dialogic, Genband, Mera MVTS, Huawei, VOS, Freeswitch and others) over the SIP 300/302 API. ion can be most efficiently organized with Alaris SMS Platform - an all-in-one system to handle one- or two-way A2P and P2P traffic via a multitude of protocols and OTT APIs: SMPP, CMPP, HTTP, SIGTRAN, UCP, ParlayX, RCS, WhatsApp, Viber, Telegram etc. Heavy-duty message switching (up to 25000 SMS/sec) is supplemented with a vast variety of business features.

Detailed usage data is the lifeblood of a service provider's business. Success is dependent on your ability to act on this data which often comes from multiple sources in multiple formats. TeleLink processes usage records from any source, normalizes them and enriches them with other key data sets including jurisdictions and trunk groups. By correlating and summarizing this data, carriers can gain valuable insight and immediate visibility to customer activity, market trends, traffic patterns, and network utilization. With access to individual event details, TeleLink makes it possible to troubleshoot, research, and generate detailed reports for further analysis, for initiating or defending billing disputes and for complying with regulatory reporting requirements. Correlate usage data with industry-standard or user-created reference data sets for more sophisticated, meaningful reporting. Group, filter, and sort based on user defined time span and increment.

The D-TAC "HD" series billing system is a complete post-paid CDR billing platform that is designed to work with traditional switches, IP switches, gateways, proxy servers, soft switches and boarder session controllers. Providing a quality-billing platform for high-density VoIP and TDM based CDR networks. D-HD offers Telecom specific billing and business automation features to make operating your company easier. Each department within your organization is provided the screens, features & tools to allow for maximum productivity. From customer support systems to the rate management tools, the D-HD system provides the tools needed to get the job done. If you are looking for CDR management, powerful invoicing, cash receipts, carrier costing, ASR reporting, statistical route or trunk group information, then the D-TAC HD Billing System provides the solution. Billing and Authentication make up the core of our system with full AAA RADIUS capabilities and additional AARA.

Teltrac 7th Generation UC Call Accounting: Fundamental Business Intelligence Teltrac G7 will enable you to reduce telecom call bills by delivering continuous reporting and analytics for all call activity in and out of your organization, external and internal. All call types and technologies are supported including PSTN, SIP, IP, UC and mobile. Reporting is real time up to the last call, and current and historical reports, dashboards and analytics are immediately available at all times. Over-spending and waste can be quickly detected, carrier bills verified down to individual call level, over-billing detected, traffic measured on all circuits. Detect abuse, charge personal call costs to cost centres or back to individual staff members, increase productivity & efficiency with an array of staff performance KPI’s and metrics. Deployable globally Cloud hosted or on a choice of server platforms, Teltrac supports all UC / PBX / IPT from all vendors, in any location globally

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Smart companies are restructuring their wireless invoice management processes to include mobile spend optimization tools like MobilSentry™. They understand the carrier pricing models make it challenging to effectively match unpredictable monthly usage against frequently changing carrier plans and features. They also appreciate that wireless carriers lack the motivation to help them spend the minimum on wireless services proactively. Because of inherent inefficiencies of in-house solutions, if you are not utilizing automation, it is not a question of if you are overpaying your carrier – it is a question of how much you are overpaying. MobilSentry™ uses time-tested wireless expense optimization along with the most current carrier offerings that systematically reviews all pool, rate plans, and features to ensure the lowest possible wireless invoice monthly:

Telefone Media has integrated its advanced technology Telecom Billing software to support solutions and functionality of varied VoIP business models. Our VoIP Billing Solutions offer customized reports, accounting, details of revenue & expenses, call history of users, etc. There are three main customer markets for a VoIP service providers, and Telefone Media can provide VoIP billing for all market segments: Wholesale VoIP, providing voice traffic to other VoIP service providers. Wholesale VoIP termination is broadly similar to any other VoIP termination, except in terms of scale. Other features of wholesale VoIP include authentication by IP address of by prefix code. The VoIP service provider has the freedom to manipulate the caller ID. Business VoIP is aimed at terminating and originating calls to IP-PBX systems and providing CDR rating to bill and charge calls. VoIP service providers may include an IP-Centrex product offering.

CySight's Dropless Collection method provides absolute data retention, enabling the most data orientated decision making and cost-effective workflow for any organization, significantly enhancing network performance, network security and cyber intelligence to the highest level. With a Unique approach, CySight delivers comparative baselining, superior granularity, scalable collection, root cause analysis and QoS Analysis. All Designed to run independently or work together as a powerful single unit. CySight empowers communication and application visibility for networking, security, billing and compliance with high-end integrated network traffic analytics, granular forensics, cybersecurity intelligence, cloud usage, internet-of-things analytics, peering and billing to medium and large enterprise customers and service providers. Our objective at CySight is to reveal your data’s potential and eliminate all blind spots.

Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues.

CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel.

Call SWEET! Call Accounting provides you with the information you need to make the best choices for optimizing your business. In-depth reporting on all incoming, outgoing and internal calls lets you see your telecommunications activity from every angle. Easily track details on individual extensions, departments or multiple sites, and make necessary changes to improve productivity and efficiency on all levels. Save time by having the reports you need automatically sent to your email daily, weekly, monthly or one time only. Make contact center analysis part of your routine with the added convenience of scheduled reports. Access Call SWEET! from the browser of your choice! Give remote workers and managers the ability to generate vital reports from their home office. Instant reports are just a few clicks away with Call SWEET!. Export any report in PDF or excel format, or view from your favorite web browser.

CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people.

Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.

Automatically track, record, and report exactly how much time is spent on your calls, and see the call origin and destination. Easily manage heavy volume calls, thus saving costs in bill back and locating fraud calls. Through real-time call tracking, you can quickly and accurately track your calls in real-time, and identify telecom expenses. It also provides easy-to-read call volume and trunk usage graphs that help you keep your telecom budget on track. Manage your telephone costs and increase your company’s productivity by eliminating the guesswork and being in control with the TeleFinity call accounting solution that keeps track of call numbers, call time,and a number of calls per employee. Automated reporting via email makes it possible for appropriate users to get system reports, decreasing demand on system administration.

Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.

We reveal the campaigns, channels and keywords that make your customers pick up the phone – so you can make your marketing more effective. ResponseTap gives each website session a unique number to connect the phone call to a customer’s website journey and campaign history, so you can understand which campaigns and keywords were responsible for driving phone sales. Smart Match offers the fastest and easiest way to link call revenue to marketing activity. When you activate it in ResponseTap, you can easily discover which marketing source is driving your highest value phone sales. All it takes is a simple CSV upload, meaning you can now effortlessly close the gap in your reporting puzzle. Easily make comparisons on performance with lifetime access to your call data. Some Call Intelligence providers only allow access to 12 months, but we think reporting year on year comparisons should be a given.

Smart Invoice Pro is the perfect platform to enhance customer experience. In a world where enterprises are striving to retain customers, an invoice may seem like the most unlikely means to do so. That is until you adopt Smart Invoice Pro. With outstanding features, this platform delivers the feel-good factor to customers, leaving them longing for their next invoice. We consolidate multiple invoices to present end consumers with a clear and comprehensive bill for all services. Billing experience is elevated when customers receive a single bill with a flexible payment date. Not only does it help them plan their finances better, but fosters brand loyalty. One of the most pronounced issues faced by customers is bill misrepresentation. This brews mistrust and leads customers to competitors who present similar bills in a more customer friendly format. We ensure that bills are presented in the most simplified manner to promote transparency.

Effectively manage and reduce your telecommunications expenses with Sierra Gold by SAI. Sierra Gold is a call accounting management software that helps businesses optimize their voice, data and wireless usage and expenses. With Sierra Gold, businesses can save up to 10-20% a month, both in hard dollar cost savings and productivity improvements. Sierra Gold can be deployed as a SaaS solution or on-site.

Avoid costly oversights, improve staff productivity, and increase process efficiency by ensuring telecom expense management best practices with eXsight. MTS' Technology Expense Management (TEM) eXsight offers businesses the ability to take control and get greater visibility of their voice, data, and wireless services usage, assets, and policies. eXsight covers procurement management, asset management, invoice management, and dispute management and recovery.

Comview offers telecom expense management (TEM), call accounting and wireless mobility management (WMM) solutions to mid-sized businesses and enterprises across a wide range of industries. Comview's telecom expense management solution gives businesses total control to manage their costs effectively. It encompasses invoice management, wireless management, audit and optimization, procurement, and asset management.

Real-time route changes. New routing solutions are implemented the moment rate changes or overrides are entered. Multiple safeguards to increase revenue while preventing traffic from being routed at a loss. Eliminate errors and protect from losses due to the daily chore of working with complex vendor rate sheets. Full suite of options dedicated to maximizing profit margins for domestic traffic. The number one concern we hear from prospective clients is the lag time between creating a new routing solution and how long it takes for it be implemented. While waiting for a new route solution to take effect, you’re losing money. With razor thin margins in our industry, time is a luxury that can’t be afforded. This industry issue became an opportunity for FastLink. It challenged us to make our auto-routing solution better, faster and smarter than what our competitors can offer. After careful analysis our team of talented programmers set to work.

Fastlane Software is pleased to present the 'BillView' solution to Telecoms management. The BillView solution is a combination of specialist bill integration software and industry expertise focused on providing the highest standards in bill reporting and analytic consultancy. Billview is a comprehensive online telecommunication asset management and bill reporting service that enables organizations to manage all aspects of their telecoms inventory, usage and expenditure. We offer a range of analytic reports and services to assist in evaluating, understanding and benchmarking your organization's telecommunications costs and inventory. Telecommunication billing is complicated. Collate the information needed to ensure you're being charged for only what you should, at the rates you're expecting. With extensive experience and a dedication to telecommunication billing solutions, you will find no better partner to work with.

Our UniDB TEM application is SaaS-based. You can monitor, optimize and control your telecom expenditures. We are collecting, and controlling raw data from telcos and we are providing you with syntheses and relevant recommendations on our Web portal. You can solely focus on their management. UniDB TEM is SaaS based; you only need a web browser, no installation, and no on-site maintenance. We are crunching all telco data, for every service they can provide, landlines and mobile telephony, VPNs, and conferencing. Reports can be customized based on your organization, access rights are granted to your users based on this. The optimization plugin calculates all possible optimizations for each and every user, based on actual traffic and usage data. The system pushes alerts to your users and managers, to help you leverage best practices and empower your users. The ContractMatch module calculates which contractual rates are not correctly implemented in the providers’ bills.

With TEMExpert Business Intelligence you can track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment. TEMExpert business intelligence delivers high performance, sophisticated analytics, low cost of ownership, rapid report creation, and superior end user self-service. Business Intelligence has been a core competency of Convergence since day one. Convergence team members have over 30 combined man years of Business Intelligence experience. While historical audits to identify overcharges are worthwhile exercises and successful in the short-term, the issue of improving the overall management of telecom expenses is not solved with one time audits, and overcharges and billing errors will occur year after year.

Enterprises can optimize their costs, usage and administrative processes, as well as ensure high-quality services, by using Pro as an in-house optimization solution. Pro offers individual enterprises control, awareness and a balance between their technology investments and business demands. Digitally documenting an enterprise’s utilization of IT services also lays the foundation for a smoother process at accounts payable, where costs are booked correctly the first time. Service providers can offer ProOpti’s solution as part of their software delivery to customers. Pro is instrumental for service providers wishing to support their customers in handling technology costs and usage as a centrally-purchased or managed solution, and it can function as a service provider’s own platform for transparent reporting and insights. Service integrators can also maximize their profits by using Pro to make sure that they don’t over-deliver on unused services.

ATEL Softswitch combines maximum efficiency and ruggedness with easy-to-use intuitive interfaces. Our calling card module is built around aTel Softswitch, able to manage hidden tricky charges in line with client's ideas and suggestions. Our solution serves the ideal need of any VoIP company, no matter its size. aTel VoIP Billing system is a multi-vendor carrier class charging system. It is integrated with VoIP solutions and provides all the best of breed revenue assurance functionalities and pre-packaged reports needed for day-to-day operation, marketing and financial decision support mechanism for business owners. Our solution come with customer care platform, Billing and Payment systems that makes it easier for service providers to offer, activate, support and manage VoIP services.

RevX is an advanced billing and revenue management system for products-as-a-service. With RevX, businesses can connect, monetize, and manage communication, application, and managed services. The platform offers real-time charging, billing, and account management, multi-channel customer self-care, unlimited flexibility to define pricing and billing rules, support for product bundles, complex charging models, and subscriber entitlements, and so much more. The key to growth and customer retention is offering a low-touch / no-touch service with self-help tools and automated processing. The more your subscribers can do for themselves, the happier they’ll be while you spend less and grow! Sit back and let the system do the work! We provide automated recurring billing, payment processing, automated collections and carrier suspensions for non-payment, charging for overages, operational and regulatory email notifications, and daily reports are all part of our standard solution.