Audience

Organizations looking for a call accounting solution to increase productivity and lower costs

About Call SWEET!

Call SWEET! Call Accounting provides you with the information you need to make the best choices for optimizing your business. In-depth reporting on all incoming, outgoing and internal calls lets you see your telecommunications activity from every angle. Easily track details on individual extensions, departments or multiple sites, and make necessary changes to improve productivity and efficiency on all levels. Save time by having the reports you need automatically sent to your email daily, weekly, monthly or one time only. Make contact center analysis part of your routine with the added convenience of scheduled reports. Access Call SWEET! from the browser of your choice! Give remote workers and managers the ability to generate vital reports from their home office. Instant reports are just a few clicks away with Call SWEET!. Export any report in PDF or excel format, or view from your favorite web browser.

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Introducing Cloud SWEET!, a cost-effective managed service for tracking call activity. Due to Cloud SWEET! being hosted there are no hidden costs associated with additional hardware or software requirements, meaning that getting up and running only takes minutes. Cloud SWEET! provides instant access to reports that provide many different options for reporting on extensions and call center groups. This allows you to easily break the information down in ways that allow you to better track your business. No need to worry about networking or infrastructure; DATEL Hosted, DATEL Managed. Increase Productivity by tracking all call activity to identify potential problems. Reduce Costs byIdentify Trends through the use of real-time graphs and reports that summarize data in meaningful ways. Drill-down functionality to start on a summary with the option of accessing detailed events of each call.
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Integrations

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Ratings/Reviews

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Company Information

DATEL Software Solutions
www.datel-group.com/solutions/call-sweet

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Call SWEET! Frequently Asked Questions

Q: What kinds of users and organization types does Call SWEET! work with?
Q: What languages does Call SWEET! support in their product?
Q: What kind of support options does Call SWEET! offer?
Q: What other applications or services does Call SWEET! integrate with?
Q: What type of training does Call SWEET! provide?

Call SWEET! Product Features

Call Accounting

Call Monitoring
Caller Identification
Inbound Reporting
Call Duration
Call Volume
Unattended Call Management
Outbound Reporting
Who Answered Log
By-Extension Reporting