Best Knowledge Management Software for Cloud - Page 10

Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time.

Capture, connect and share knowledge from experience feedbacks, documents and IoT devices to enhance your business intelligence and innovation capability. PICC Software is a result-oriented, all-in-one platform for all use cases where know-how is a key factor for business success. PICC Software is the only platform capable of analyzing experience feedbacks and data, and then aggregating them with company’s explicit knowledge. The result is immediately actionable solutions made available for all your staff, anytime, anywhere. Stop reinventing the wheel, uncover new opportunities, reach new levels of excellence with PICC Software. All the problems under review within your organization and all considered solutions aggregated by artificial intelligence in a collaborative knowledge map. The inventiveness of your experts augmented with artificial intelligence and guided through a scientifically demonstrated method to manage efficiently all your innovation projects.

Trusted by nonprofits, education organizations and institutions around the world, Participate's collaboration platform has everything you need to empower your members and drive impact now with the support and tools to help you grow. Leading effective learning initiatives for an organization can be tough. But inspiring others to lead can be even more challenging. Our social learning framework makes way for an inclusive, highly-connected space for your organization's learners to work toward building a dynamic knowledge base, together. Reimagining traditional learning management processes can be complex. That's why our expert team of instructional designers, community facilitators and business development specialists are with you every step of the way.

Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.

Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront.

A clean and easy to understand interface for you to manage your articles. No bloated backend and just the right amount of functionality for a knowledge base. Simple and fair pricing either paid monthly or annually. That's all you need to choose if you need more than our basic plan offers. No hidden fees or add-on pricing. We provide a clean frontend your users will understand. And if you need to change the appearance to match your UI, you can easily use your own styles. Let your customers rate articles and provide feedback on how helpful your articles are. Insert headlines, formatted text, images, videos, lists, code and much more to enrich your articles. Need something private? Restrict your base by IPv4 or password and block the rest of the world. Easily link to your own articles and categories directly in the article editor. Quickly export any article as xlsx file. Plus, you may generate a QR code that points directly to articles.

GeneralKB (formerly General Knowledge Base) is a versatile and user-friendly free form database and knowledge base software for both individuals and corporations. Its intuitive user interface and customizable structure and display make it the ideal platform in which to create, capture, store and retrieve documents, files and web pages. GeneralKB provides many easy ways to capture and store information. It is also a powerful information organizer, notes manager and PIM to help you keep track of your data and provide fast retrieval. Many search, sort and organizing features make it the best way to manage information and find things again that are hard to organize. This unique knowledge management system provides both powerful features and ease of use. With a variety of customizing options, GeneralKB could become your primary tool for information management. GeneralKB comes with an exhaustive help file to accelerate your learning curve.

Founded in 2005, Beyond Key incubated Beyond Intranet as its strategic division, to ensure that its clients get the most out of Microsoft technologies, including SharePoint, Teams, Dynamics 365, and Power Platform (Power BI, Power Apps, and Power Automate). As a Microsoft Gold Certified Partner, the Beyond Intranet team has been helping its clients throughout their digital transformation journey of discovery, implementation, and adoption phases with its Microsoft 365 services and products. Beyond Intranet offers ready-to-use SharePoint solutions that can be integrated into your existing SharePoint setup. Our Intranet Addins and Web parts can be used by organizations that want to maximize their Sharepoint investment. We specialize in custom-made solutions that meet any organization's business needs. We can help any team achieve excellence in their Sharepoint platform, from version migrations to fresh starts.

Discover the revolutionary digital adoption platform's potential, which transforms new hires into professionals, using AI and machine learning technologies. Join the group of companies with more productive staff and faster learners in internal processes thanks to the adequate induction. Upgrade your staff’s qualification in a more cost-saving way from the long term. After all, the hiring and training costs equal to their 6-months salary. Do not let your employees constantly rely on the support hotline and make them self-reliant and efficient experts in their fields. Discover the problematic parts of your software and check up on analytical figures, which will reveal if the user onboarding has been of benefit for your staff.

Smarter knowledge management leads to better customer experiences and more efficient contact center operations. Meet customers and prospects at the true start of their journey, an Internet search. Make your customers feel like experts with answers that are easy to find on their own, any channel, any time. Make life easier for customers who contact you by empowering agents with crucial insights and expert knowledge. NICE CXone Expert is smart knowledge management that meets consumers at their point of need and makes the right self-service answers easy to find. As part of the CXone cloud-native platform, Expert optimizes your organization’s content to improve the customer journey with effortless self-service, starting at Internet search and extending across web pages, bots, and digital channels. Empower your customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers without need for transfers and call-backs.

It's so easy to create an issue. OfficeAmp simply let's you log your issue anytime anywhere. OfficeAmp automatically assigns the issue to the right person and keeps you posted on your issue’s progress untill it is resolved. Employees have a request but don't know whom to ask. OfficeAmp is the hub for making any requests they have. Keep up with all your needs in in Slack or Teams itself. Get notified of all raised tickets anytime, anywhere. Define rules to route issues to different people, load balance work across your team, run reports, track metrics. All issues are categorized and prioritized, so you are always working on what is most important. OfficeAmp is damn easy to train and setup. Just feed the questions within the beautiful dashboard and see OA become a beast of an assistant.

In your job, you gather new information and knowledge. You use existing know-how to perform your everyday tasks and follow your routines. However, how effectively do you work with the knowledge you and your colleagues acquired? Is there any chance to make knowledge accessible to anybody in your company or team faster and easier than ever before and to save time and money? Knowledge is the most valuable resource of a team or a company. It is thus all the more important to use this resource effectively. What companies need to be done is to derive the maximum benefits from the knowledge. With KMmaster, our easy and efficient knowledge database, you can make better and more productive use of your knowledge. KMmaster (Knowledge Management Master) is an in-house development by Pumacy. The innovative technology supports systematic development, documentation, distribution, storage, use, and evaluation of company knowledge and information.

Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.

It is extremely important for teams to quickly access any customer-related data from one space. With Sense you just need to connect your customer support platforms and all customer support data across all the apps you use will be automatically organised, categorised, tagged and interconnected. A document or help article is never a single thing anymore. Sense will look across all the services from your team and find related resources and discussions for any kind of source you have to support your customers. Don't worry about missing important information for your customers and projects. With Sense you will get your personal spot with the sources you should know about, mentions and emails you should pay attention to, upcoming meetings, tasks and many more.

Yenta Bot is a conversational AI knowledge base in Slack. Ask YentaBot questions and get answers based on previous conversations. Yenta Bot indexes past conversations in public channels that it is invited to. Then it uses that data to answer questions and shares links to the conversations that informed the answer. Yenta Bot was built during Miami Hack Week. We won 1st place along with “Best use of Open AI”! representing QuickNode HQ. We’re building in public! Daily updates during hack week on our Substack newsletter. Just like a person, Yenta only sees and indexes public channels that you specifically invite it to. It won’t use direct messages or private channels to answer questions. Just like a person, Yenta only sees and indexes public channels that you specifically invite it to. It won’t use direct messages or private channels to answer questions. If it doesn’t have a confident answer, it will say it’s missing context. Answers are surprisingly accurate.

Mozzaik365 is a SharePoint Online extension that enables you to enhance the employee experience in your digital workplace. Mozzaik365 doubles the power of SharePoint by adding numerous features designed to improve internal communication, internal collaboration and knowledge management spaces. As a Microsoft add-in, Mozzaik365 ensures your data remains secure and under your control, providing a consistent and safeguarded environment for your digital workplace. The main success factors of Mozzaik365 are: Access to social network publications to engage employees. Create a Great Employee Experience by enabling the development of compelling and engaging content tailored to the brand's DNA. No-code solution making it easy to use and simplifies SharePoint. Highly customizable solution to create a tailored digital workplace. Worldwide network of partners to help you get the best out of Mozzaik365.

Be it working from home or delivering top-level customer service to all of your clients. In this world of rapidly accelerating digital transformation and economic uncertainties, it is more important than ever before to manage your company’s knowledge efficiently and sustainably. A solid knowledge base needs to be accessible anytime, anywhere, and immediately. If your helpdesk is not able to successfully adapt to the development of your company knowledge and ever-changing conditions, you might put the short-term and long-term success of your business at risk. Even outside of worst-case scenarios, higher processing times and low resolution rates during first contact will put you at a significant and avoidable competitive disadvantage. Remote teams and and working from home aggravate the exchange and flow of information in person.

Superpowered AI is an end-to-end knowledge retrieval solution purpose-built for LLM applications. We turn complex infrastructure into a few API calls. Give your LLMs access to private information that wasn’t in its training data, like internal company documents. Store old messages in a Knowledge Base and retrieve the most relevant ones each time the user sends a new message. Reduce hallucinations by putting relevant factual information directly in your prompts and instructing the LLM to only use the information it’s been given. Using a knowledge retrieval solution like Superpowered AI lets you retrieve the right information and insert it into your LLM prompts, enabling you to deliver highly relevant responses to your users. Create a knowledge base directly from local files and folders, or from a URL, and query via REST API, all in less than 10 lines of code. State-of-the-art multi-stage knowledge retrieval pipeline to give you the most relevant results.

Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies.

With Mayday, your knowledge is centralized, harmonized and intelligently redistributed internally in your contact tools or externally in an intelligent FAQ, where your users need it. The multiplication of tools can seriously hinder knowledge management. Bring all the business knowledge together in a single solution and make Mayday knowledge base the unique source of truth for all your collaborators. Knowledge that is easy to find, even in the middle of customer interaction, because it is delivered directly into the advisor's workspace. AI-enhanced search engine and intelligent content suggestions to increase the speed and quality of your responses.

Create a chatbot for your website or app in minutes. Customize the style to match your brand and color scheme. Customize every aspect of your chatbot. Choose the color, background, logo and more. Make it your own and embed on any webpage. Embed your knowledge chatbot widget directly in to any Notion page. Ask questions and get answers while you take notes. Chat over multiple documents at once. Add multiple pdf files or text files and get instant answers. Customize your chatbot to your liking. Change the color, add your own logo and more. All your chat history is saved. You can access it anytime and continue from where you left off. Summarize large documents and extract the most important information with a click of a button.

Gain visibility into workplace activities, communication behaviors and collaboration patterns to streamline decision-making and improve business performance. Understand the impact of hybrid work on your people and your business and address the challenges important to your organization. Generate valuable insights about your business using a library of flexible, out-of-the-box reports that are ready to share with business leaders. Address complex challenges using advanced tools and a library of prebuilt analysis accelerators, visualizations, and interactive reports. Get visibility into patterns that can lead to burnout and erode productivity, such as too little focus time, not enough coaching, and after-hours work. Explore trends over time and track the impact of shared plans. Gain context with related insights, peer group comparisons, and thought leadership.

Public help center or docs page with your own domain, custom appearance and SEO optimization. Install the widget on your website so users can get their answers in context. HelpKit is the easiest no-code solution to create a knowledge base your customers will find amazing, use Notion as a CMS to write your docs. Notion provides a great editing experience and all of your company's docs are probably written there anyway. Make use of Notion's real-time collaboration features and work on your articles together, your changes are automatically updated. HelpKit is optimized for SEO so that search engines easily find your website, and load up to 100x faster than default Notion pages. Your articles look like a professionally created website with your brand instead of the default Notion page.

Ask questions, and get answers based on your conversation history. We turn conversations from your channels and provide answers for every person in your company. Our Slack bot is ready to answer questions about anything that has been recorded in your Slack history. Streamlines communication by capturing essential technical discussions, bug reports, and code snippets. An organized knowledge base accelerates problem-solving, onboarding, and project handoffs, ultimately boosting your team. Centralized repository of crucial deal insights, client conversations, and best practices. Tribalbase enables seamless knowledge sharing, empowering your team to close deals faster and foster stronger customer relationships.

PaceKB is a powerful knowledge base provider that enables both 24/7/365 support and internal collaboration within your business. We offer two core knowledge base solutions: Protected Knowledge Base (For internal teams and customer-protected sites) and customer-facing knowledge base solutions. Our solutions are incredibly simple to manage and are affordable to use. With features such as advanced white-label support for customizing your knowledge base and AI tools to make content management more efficient - We cater to your every need.

A free service for creating a corporate knowledge hub. Create wiki pages, add content, and edit them along with your colleagues. Keep project descriptions, instructions, and other information in a wiki. Organize hierarchies of nested pages and link them with cross-references. Search all the pages of your knowledge base and quickly find the answers you need. Format texts and add drawings, tables, and links using Markdown. Use headings and cuts to draw attention to what’s most important. Grant access to all your employees, restrict the editing of specific pages or prohibit the viewing of confidential information. All page edits are saved in the changelog, and you are notified of any changes to pages you subscribe to. Add tasks lists from Yandex Tracker, and task names, and assignees update automatically. Embed request and survey forms from Yandex Forms. Store a full project description and add task lists from Yandex Tracker.

Help your customers find exactly what they need even with an infinite list of FAQs. Load up your InFAQ with your existing FAQs and common customer queries. Add more FAQs as you learn more about what your customers need. Educate your customers, improve conversion, and discover what they want.

Use your consulting IP to win more bids, create thought-provoking content, and enhance knowledge-share. KnowPro's AI analyzes your unstructured project files (PDFs, Excel, Word docs) and generates concise "Recollections" - summaries of project timelines, workstreams, and key learnings. These insights are stored in a searchable, firm-wide knowledge base. For bid writing, quickly find relevant examples and proof points from past projects to strengthen proposals. Impress clients with targeted, substantive responses while saving time. Elevate thought leadership by generating unique insights from your knowledge-base to instantly create authoritative whitepapers and sector outlooks that affirm your domain expertise. Improve learning and development by making project learnings accessible to all consultants. Integrate KnowPro with your LMS or into your early-career learning pathways to improve your EVP & future-talent pipeline! Visit our website for a clickable demo!

Turn complex company operating information and procedures into highly engaging visual maps with the help of ProcedureFlow, a cloud-based knowledge management software. With ProcedureFlow, 200-page company manuals can easily be transformed into an accessible, easy to use management tool. This helps cut down training and mentoring time and helping employees become experts faster.

Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to create, customize and distribute and monetize white-labeled online learning courses to consumers, professionals, and the extended enterprise.