Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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CuServly
Customer service AI chatbot that speaks 95 languages and knows your business, is the only AI-powered chatbot you need. Create and train your own natural language chatbot in just 3 clicks, ready to answer any customer support question with ease. With CuServly you have full access and control of chatbot knowledgebase. You can set the logo, color, avatar, chatbot name, chatbot welcome message, and chatbot message that should be shown in case the chatbot does not have enough information to answer the question. Your chatbot will be trained on all website URLs or file content assigned as data sources. On chatbot configuration, you can enter a website URL (like a FAQ page) or upload a data file (PDF, DOC, TXT, XLS, PPT, CSV) with the knowledge your chatbot needs. The more content you provide, the better the chatbot will be able to answer the questions. CuServly allows you to control the chatbot knowledge by accessing the knowledgebase view and adding, editing, or deleting data units.
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