Audience

Knowledge Management solution for companies

About PTC SKD

Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

PTC
Founded: 1984
United States
www.ptc.com/en/products/service-knowledge-diagnostics

Videos and Screen Captures

PTC SKD Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Online

PTC SKD Frequently Asked Questions

Q: What kinds of users and organization types does PTC SKD work with?
Q: What languages does PTC SKD support in their product?
Q: What type of training does PTC SKD provide?
Q: Does PTC SKD offer a free trial?

PTC SKD Product Features

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)

Work Instructions

Drag and Drop
Rich Text Editor
Media Editor
Translations
Branding & Style Sheets
Content Management System
User Management
Dynamic Tags
Guide Approval Workflows
SSO (SAML)
Multi-Brand Publishing
Version Control
Employee Feedback