PTC SKD

Obkio is a network monitoring software, observability and diagnostics platform that gives IT teams, MSPs, and network engineers full visibility into network performance, from the office to the cloud. As a leading Network Performance Monitoring (NPM) tool, Obkio deploys lightweight monitoring agents at any location to continuously track latency, jitter, packet loss, and bandwidth, and run Visual Traceroutes across the entire network path. Obkio supports SD-WAN, MPLS, VoIP/UC, and multi-site network monitoring, plus application performance monitoring (APM) with HTTP, Web, and Teams tests. With Obkio Insight, diagnostics are automated, helping teams pinpoint whether issues originate in-house, with an ISP, or a third-party service, and hold providers accountable with real data. Fast to deploy with no hardware required, Obkio turns network data into clear diagnostics and insights. Helping teams reduce downtime, validate SLAs, and prove the performance they're paying for.

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.