Best Knowledge Management Software for Cloud - Page 8

Notion is already a simple, beautiful way to organize your ideas and collaborate with your team. Notiondesk helps you save time by turning your Notion documents into a knowledge-based service for your customers. To help you get started, duplicate our Notion template to your workspace. Now you can use it to write your help center articles. Customize your help center, use your own custom domain, match your brand design, and add custom links. Now you have a professional and easy-to-use help center ready to be shared with your customers. Reduce customer questions by providing a knowledge base that allows customers to resolve their own issues. Your customers will be happier, and you'll spend less time on support.

Infinity Maps is a tool for visual thinking and knowledge sharing. Create deep knowledge maps to manage information overload and collaborate on complex or creative projects. Manage training series and workshop series from preparation to presentation to documentation in one tool. Gather all information in a central platform and organize it neatly to ensure that nothing gets lost and everything is immediately at hand. Unfold complex topics and communicate them insightfully. Engage students and professionals with visual facilitation. Everything at a glance, in one place; Infinity Maps accompany you through lengthy or complex projects and make your knowledge sustainably usable. Manage projects, prove expertise, and convince clients. Prepare classes, organize group projects, and tackle your thesis. Reduce your toolbox now to get your actual work done instead of dealing with countless apps. Infinity Maps gives you everything you need, but no more than you require.

Logycore is a knowledge management system designed to simplifies knowledge management with secure, accessible and collaborative tools that meet the dynamic needs of today's organizations. Real-time collaboration: Allows multiple users to work on documents simultaneously, ensuring that updates are visible in real time. Mobile-friendly: Fully optimized for mobile devices, allowing knowledge base access and management on the go. Instant search: Provides an advanced search function to quickly find information without navigating away from the current page. Access Control: Provides detailed user rights management to secure sensitive information and define collaboration boundaries. Scalable solutions: Offers a free plan for up to 50 pages, with scalable paid options for larger needs, ensuring organizations of all sizes can benefit. Amazon-backed security: Utilizes Amazon's servers for world-class data security and protection.

Empower your team with structured channels, unlock the answers to all your questions in one place, automatically map and find experts inside your company, and earn badges and rewards for your efforts. SylloTips represents an integrated knowledge-sharing platform leveraging artificial intelligence to optimize the dissemination of skills and knowledge among all employees within a company. It revolutionizes knowledge management by seamlessly integrating users' tacit knowledge with your company's structured data through its intuitive channel structures. SylloTips operates as a platform designed for companies and institutions to streamline the sharing of knowledge and expertise among their members. It stands as an innovative software enabling users to access and contribute to a centralized information repository. With SylloTips, users can inquire, search for relevant content, and receive responses rooted in the platform's collective knowledge.

Generate ready-to-use presentations, one prompt at a time. Turn your ideas into images and mind maps for easy, impactful communication. Get insight, perfect tone, summarize content, and more all in seconds. Create quality content from sentences to articles on topics you need. Turn your outline into beautiful, engaging presentations. Summarize your content into structured mind-maps. We are building AFFiNE to be a fundamental open source platform that contains all the building blocks for docs, task management, and visual collaboration, hoping you can shape your next workflow with us so that you can make your life better and connect with others, too. Rewrite like the professionals, change the tones, and fix spelling and grammar. Memorize and tidy up your knowledge with auto-sorting and auto-tagging. AFFiNE AI is the universal editor that lets you work, play, present, or create just about anything.

BetterDocs is a comprehensive documentation and knowledge base plugin tailored for WordPress, designed to improve user experience and reduce support queries. This plugin allows users to effortlessly craft and organize documentation in an aesthetically pleasing way, making it simple for visitors to locate necessary information. BetterDocs offers a self-service feature that enables users to find solutions quickly, decreasing the reliance on support staff. A notable feature of BetterDocs is its variety of ready-made templates, which facilitate the rapid and effective creation of WordPress documentation sites. The plugin also offers extensive customization options, allowing users to adjust the layout to fit their brand's style and needs with ease. Transition to a more streamlined and visually attractive way of managing documentation with BetterDocs for WordPress.

Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively. Sign up for your free account now—no credit card required and no trial period!

A great knowledge base starts with a great tool. Build an efficient help center in minutes, not months. Quick setup of a customer-serving knowledge base allows for preemptive support, freeing your team from critical cases while increasing customer satisfaction. Manage any number of help centers from one dashboard. Discover the easiest way to start a help center. Concentrate on crafting quality articles rather than fussing over their layout. Enable diverse content, including images, videos, files, and audio. Easily link to other articles in your help center without ever leaving the editor. Receive automatic suggestions from your help center, tailored to the user's current page and behavior. Link and open help center content in the widget without requiring customers to leave the current page. Maintain and organize FAQs in your help center for easy display on your website, replacing static, hard-to-update FAQs.

Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes.

Connect and search across an ever-growing list of cloud platforms with Onna, a real-time search solution. Onna assists users in accessing eDiscovery and finding high-value items across legal departments. Onna provides users with reporting, document sharing, collaborating, compliance managing, and more. Onna also integrates well with different data sources like Gmail, DropBox, and Confluence.

Support your employees, so they can support your customers. Our omnichannel solution, means your team has access to a unified, user-friendly system to deliver the best customer experience possible. Panviva reduces time on repetitive work, inspires team collaboration and streamlines your organization's knowledge. We centralize all your organization's knowledge in one accessible place, inspiring your team for customer success. So, whether you’re the 1st employee or the 100th, each person has access to the exact same information. Our system allows you to layer, share and collaborate on content without leaving your screen. Your team are armed with all the tools and resources they need to do their job, and are notified when anything is updated. Traditional employee onboarding often meant classroom training and reading outdated paper manuals. With Panviva, your new starters have access to all the information they need without ever needing assistance.

Lucy's AI-powered knowledge management makes it easy to find what you need to know when you need to know it. She reads and learns all of your organization's accumulated knowledge from the places it lives. She reads and understands written reports, PPTs, PDFs, graphs, videos, and audios. She connects to third-party data sources for their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for members of your team to ask questions that can be answered from your accumulated knowledge. Ask her what you are looking for, and she will help you find the answer, and she identifies other possible answers if you need a different level of insight. Lucy will read and absorb every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day.

Knowledge Bases work best when you focus building out great self-serve content. HelpDocs comes packed with all the tools you need so you spend more time giving personalized support to customers who need it. We've worked on our search algorithm for years so you don't have to. Our search is typo tolerant and blazing fast to give customers accurate results in milliseconds. Showcase gives you a glimpse into what's possible with the HelpDocs platform. From online shops helping customers with shipments to software powering blockchain storage. A custom text editor, advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fast—and your customer support team will too. We're always pushing the limits by using the latest technology to create accessible, adaptable, and designed templates you don't have to touch. Or you can totally touch.

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Centralpoint is a Digital Experience Platform, and in Gartner's Magic Quadrant. It is used by over 350 clients worldwide going beyond Enterprise Content Management, securely authenticating (AD/SAML,OpenID, oAuth) all users for self service interaction. Centralpoint automatically aggregates your information from disparate sources, applying rich metadata against your rules, yielding true Knowledge Management; allowing you to search and relate disparate sets of data from anywhere. Centralpoint offers the most robust Module Gallery, out of the box, and can be installed on premise or in the Cloud. Be sure to see our solutions for Automating Metadata, Automating retention Policy Management, and simplifying the mash up of disparate data for the benefit of AI (Artificial Intelligence). Centralpoint is often used as an intelligent altternative to Sharepoint, allowing easy Migration tools. It can also be used for any secure portal solution for your public sites, Intranets, Members or Extranets.

Customer Interaction Management platform using symbolic AI. Maximize your self-service rates. Improve customer experience and brand loyalty. Understands meaning out of the box. Users ask for the same things in different ways, Inbenta understand them all. Rapid time-to-market (days not months) + high perfomance AI out-of-the-box. Patented NLP technology utilizing Meaning-Text Theory + highly conversational. Works with your existing knowledge, content and products. Native support for over 30 languages. Web, mobile, social, SMS, etc. Open APIs & SDKs that can be extended to meet your needs. Discover why so many companies trust & love using Inbenta. Leverage our AI platform to handle common business use cases, and others of your own. Works with your existing knowledge, content and products. Integrate, import or manually add into Inbenta. Use our visual drag-and-drop editor to create decision trees on the fly, and make them transactional with our webhooks architecture.

The SABIO search is equipped with smart algorithms that learn with every user interaction and improve the search continuously. Auto-suggest and recommendations help you find knowledge as you type. Through synonyms, you even find the knowledge you haven't been looking for. Search results are displayed dynamically based on relevance and accuracy, validity, popularity, and tags. Use additional filters to condense and drill down your search results. Or add individual tags to customize your search experience even more. Upload, manage and search through common file formats such as Word, Excel, PDF, or PowerPoint documents. SABIO gives you a solid foundation for efficient customer service in a multichannel environment. Now you can put consistent, up-to-date, vetted knowledge at every touchpoint — all of it coming from a single point of truth. Get the world’s easiest knowledge management delivered instantly.

To grow and maintain relationships, advisory and law firms need to stay up to speed on developments within their clients’ industries. Sifting through market intelligence for actionable insights is a time-consuming challenge. But it doesn’t have to be. Maintain your knowledge and expertise with automated content discovery, analysis and evaluation. Provide current awareness, monitoring and alerting capabilities to all individuals and teams across the organization. Free up time to focus on delivering the best client experience possible. A well-informed law firm is better placed to drive new business and strengthen existing relationships. Keep tabs on any area of interest to your firm – from clients to prospects to competitors. Pre-built conceptualized search options make it easy for everyone to find exactly what they need.

We have packaged the learnings from our research and development, consulting and training efforts, conducted over decades, into easy-to-use, off-the-shelf solutions for Enterprise Architects, Business Architects, Application and Solution Architects, as well as Application Portfolio Managers. The richness of functionality and features of the platform mean there is an unlimited number of usage areas. These include knowledge management solutions in support of Strategic Planning, Business and Systems Analysis, Requirements Management, Program Management, Methods Engineering, Governance, Risk and Compliance (GRC), to name but a few. EVA makes it very easy to gather and collate information. You can use a number of methods including Web Forms, Graphically using our Graphical Modeller capability or Bulk importation such as spreadsheets (CSV format) or XML files. A variety of diagram types are supported out of the box, including Archimate and BPMN.

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

Studies show that employees spend 2 hours every day searching for information. Only to be able to perform at their job. It is now the right moment to empower your teams to use this time on what matters. Elium offers a trusted and flexible source for sharing and enriching company knowledge. It helps streamline the decision-making process, improves collaboration and the ability to innovate. Company-wide procedures, key project learnings or market insights? They all have a place in Elium. Give your team the right tools to share and capitalise on company knowledge. Easily search inside stories or embedded files. Find the most relevant knowledge in seconds. Capturing knowledge is one thing, but making sure it stays relevant over time is a different story. With smart tools, Elium empowers teams to act on existing knowledge and collaborate around key insights.

Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.

eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.

IntelligenceBank marketing operations software helps content marketers seamlessly manage digital assets, creative content approvals and compliance, and creative project management. Through integrating Digital Asset Management (DAM), online brand guidelines, marketing workflows and approvals with calendars and kanban, IntelligenceBank gives you a way to easily manage marketing and creative projects from end to end, within the one system. Our beautifully designed software is used by over 400 brands globally. We offer 24/7 support with offices in the US, Australia, and Canada.

See how an online community can increase things like member retention rate, dues and non-dues revenue, value from being in the organization, and more! Give your audience the ability to start discussions, collaborate within content, and have meaningful conversations, all within your online community. We make it easy for organizations of all sizes to manage Breezio, so you can spend less time managing your community and more time on your mission. Breezio was founded in 2014 in Rockville, MD. Originally, the product was created to serve the scientific research and publishing industry, but after being selected by companies outside the space as well as many non-profits and associations, we shifted our focus to primarily serving membership and trade organizations. Now, Breezio's customer base is made up of mostly non-profits and associations, with others in biotech, startup incubators, user groups, and more.

The Berkeley Publisher is the user-friendliest software suite for the development and maintenance of knowledge-intensive applications. Our decision-tree software enables content experts to share their knowledge with their target audience quickly and easily. The Berkeley Publisher is very simple to use but at the same time, it is powerful enough for the most knowledge-intensive applications. The Berkeley Publisher allows you to make decision trees without prior programming knowledge. The decision trees are built graphically and thanks to the familiar Microsoft Office interface, you are quickly accustomed to the software. In addition, the graphical representation ensures that you keep an overview at all times and that you do not get lost in endless codes. The Berkeley Publisher facilitates centralized management of all required knowledge and information. Questions and conditions can be added effortlessly and any changes are implemented easily.

USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search.

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

IRIS Business Architect is not just another EA tool. It’s foremost a business-centric collaborative planning software application that includes business design, transformation architecture, initiative/project planning, and agile delivery for the entire planning ecosystem of an organization. It’s often owned by the Business Transformation Committee of an organization, not just the CIO. Delivering agile business architecture is becoming an essential skill for digital transformation, which is one of the greatest business challenges of our time. Delivering it successfully requires a level of agility that traditional enterprise architecture struggles to cope with. Planning and developing architectural concepts upfront are essential, but it needs to be done differently. Whitepaper by Daniel Lambert Product management is an essential ingredient to a successful customer-centric business transformation.

Equip your employees with the most up-to-date and accurate knowledge exactly when and where it’s needed. Auros IQ intelligently delivers knowledge to users in their flow of work, activating it to ensure it gets reused. Knowledge is a powerful asset that companies are not effectively leveraging because it often goes unused. It’s held in passive documents that sit lost in different locations, spread out over countless different silos. Auros IQ takes knowledge out of documents and puts it into a software tool that intelligently delivers knowledge to users in their flow of work, activating it to ensure it gets reused. Auros IQ works in your systems and configures into any workflow, making it simple and easy to use across all areas of your organization. There are many reasons organizations choose to adopt Auros IQ. However, users often find new ways it can be utilized beyond its original intended use.