Best Knowledge Management Software for Cloud - Page 5

Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.

Graphlytic is a customizable web platform for knowledge graph visualization and analysis. Users can interactively explore the graph, look for patterns with the Cypher or Gremlin query languages (or query templates for non-tech users), or use filters to find the answers to any graph question. The graph visualization brings deep insights in industries, such as scientific research, anti-fraud investigation, etc. Users with very little graph theory knowledge can start to explore the data in no time. Graph rendering is done with the Cytoscape.js library which allows us to render tens of thousands of nodes and hundreds of thousands of relationships. The application is provided in three ways: Desktop, Cloud, and Server. Graphlytic Desktop is a free Neo4j Desktop application installed in just a few clicks. Cloud instances are ideal for small teams that don't want to worry about the installation and need to get up and running in very little time.

Rake replaces LiveChat and similar website chat applications. Rake replaces Slack and similar work messaging applications. Rake is a connected, infinitely searchable chat and messaging platform. Rake is omnichannel first to help you connect everywhere with everyone. Studies show that live chat on your website improves lead conversion by up to 4x. Rake's customizable chat widgets for your websites and landing pages require a minimal javascript implementation and do not slow down web page-load or performance. Plugins are available for popular CMS and eCommerce platforms. View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.

Let LabiKnow Knowledge base deal with your customers' questions and issues 27/4. Deliver outstanding self service customer support. Knowledge base comes with an easy to use online editor which allows to create interactive content for the end user. Add photos, videos, tutorials, call to action buttons, highlight important parts, add code examples. Cross platform on desktop or mobile device your customers will be able to find answer to their questions, solutions to their issues or contact you via ticket(email). Labiknow help center software make it easy to customize design up to your brand preferences. Helps you reduce number of incoming customer support requests by up to 80%. Why bother answering frequently asked questions, copy and pasting the same information to the chat or ticket when you can let your customers help themselves. No need to setup difficult chatbot sequences. Let users find information by easily enter search keywords or phrases on the help widget.

With Hypernotes you can finally express your knowledge in a natural way – easy to create, easy to expand, and – maybe most importantly – easy for others to understand. Your notes, tutorials, wikis, intranets, books, scripts, articles, research activities – from now on, they have a new home. Everything is connected. So is your knowledge: It forms a network. With Hypernotes you easily create a semantic network of your knowledge. The result? Less text, but more understanding. When your projects get bigger and more successful, you need your team. That’s also true for knowledge bases. Hypernotes has powerful task management features in place: Share and assign writing-related tasks with your colleagues, friends, and family. Some of the most important steps of the content creation process happen not at your desk – but when you are out there, in the real world.

Turn Google Drive folders into a fast, searchable wiki for you and your team. Turn your existing Google Drive folders and files into a professional wiki. Each wiki comes with full-text search across all of your content. Edit and collaborate on wiki articles without leaving Google Drive. Let anyone or specific individuals and groups access your wiki. Customize your wiki domain, logo, color schemes, and layout. Kbee is fully optimized for SEO. Kbee automatically generates meta tags, sitemaps, and robots.txt. Articles are statically built and served from a CDN optimized for search engines. Almost immediately, we ran into issues with the lack of collaboration within the tool. We found ourselves collaborating together to create content in Drive and then manually copy it over to our help center. Both of us dreaded this process and constantly looked for ways out of doing it.

Hudu organizes, stores, and encrypts client passwords alongside the rest of your documentation. Hudu allows you to connect assets and articles with powerful relationships, and a state-of-the-art relationship mapper. Set up processes and process templates to easily manage and track progress of checklist workflows. IT can be complex, so we have designed Hudu from the ground up to be fully customizable. Files and passwords are stored with AES 256-bit encryption on servers that you control. Users can enable multi-factor authentication for more protection and administrators have the option to enforce it. Protect your data with the ability to limit hours employees can log in and view data, as well as the types of data they can view and edit. Share passwords through a branded portal to your clients, easily, and securely.

With Wisdom, you can communicate directly with your customers, specific team members, set up workgroups, allocate tasks, and collaborate like never before – all from one platform. When you harness the power of advanced community engagement with Wisdom, your business benefits from reduced support costs, improved insights into customer behavior, a better experience for your customers, and improved return on investment. Internally, your employees will be more engaged, feel more listened to, and will help them realize their potential. Wisdom represents a seismic change in the knowledge-sharing space. The platform has been designed to unify knowledge sharing by giving both internal and external communities the space to share values, share a purpose, and ultimately align for the greater good of your business. Connect, stress free Centralize Information Save time and money.

Never let onboarding, knowledge silos, or context switching slow you down. Use Swimm to create and edit docs that are coupled with your code, auto-synced, and integrated into your workflow. Swimm's language agnostic editor, paired with its Smart Tokens and Snippet Studio is the foundation for modern documentation. Build great media-rich docs coupled with the code. Swimm's Auto-sync algorithm, helps your documentation stay in sync through refactoring and reorganization. You don't have to worry about changing file names, function names, or your implementation. Swimm will be able to keep up with it. Swimm checks your docs as your code evolves, and notifies you if your changes affect your documentation. Access docs right next to the code they refer to. Stay in your IDE and your flow. When you click on a link, your IDE will open a new tab with the documentation perfectly rendered from Markdown.

Terkel is a Q&A site that turns questions into articles featuring expert insights. Thought leaders from organizations like Google, Harvard, Airbnb, and more answer questions to get their insights featured in articles published on sites like GoDaddy, Zapier, SCORE, and more. Terkel automatically selects answers based on a variety of factors relating to expertise. The best way to have an answer selected is to stick to what you know best. If you have to Google the question, you should probably hit the "Skip" button. Learn more about how to improve your answers with this helpful blog post about getting started.

Turn your knowledge base into AI chat in 2 minutes. You provide links to your knowledge base. And that's it, you are ready! Fini gets you a tireless AI agent, ready to answer customer questions instantly, 24/7. Integrates with Intercom, Search, Slack and Discord, all without code. Powerful, self-serve, 24/7 interactive chat trained on your knowledge base to help you engage, and retain more users. Just add a link to your knowledge base, and get an interactive Q&A chat without writing code. 24/7 instant answers to your customers for all their questions, delivering a magical experience that makes your customers happy. Fini AI helps you configure every single detail about your personalized agent all the way from tone, to character, to what questions you want it to answer. In situations when we don't know the answer, or for pre-configured topics, customers are seamlessly routed to a human without confusion.

Trickle database empowers organization-wide collaboration on projects with the views of list, board, file, and more. Customize the view of tasks and projects in a way that makes sense for your workflow. Set your tasks into Kanban boards and get a clear picture of where your project is headed. Group tasks by priority, status, assignee, and more to stay on top of the project delivery and never lose track. Define properties to turn your day-to-day process into templates. Make it easier to get everything started, so you can focus on the things that really matter and streamline your workflow. Expand an item into a page where you can collaborate in real-time with focused conversations. Declutter your communication to cut out all the extra noise and make the feedback loop much faster.

Experience document-based AI customer service and AI search services, let AI understand your business better. Save labor costs and easily build a professional help center (supports multi-terminal adaptation). Support custom domain name and SEO configuration, provide personalized configuration with real-time preview, and enhance brand building. Directory interaction is simple and elegant, content status is clear at a glance, and document management is easier WYSIWYG rich text editor, supports inserting and editing multiple elements, and automatically saves edited content

Instant access to company information to empower your team. IT FAQs for onboarding and training new hires. Employee-facing chatbots for PTO policy, sick leave, WFH, etc. Employee-facing chatbots for payroll FAQ, 401k, etc. A chatbot for long-term projects involving multiple teams. Finally, all company knowledge is available instantly. Perfect for anyone that just wants to get inspired. Perfect for distributed teams with 100+ employees. We integrate with Notion, so you can import Notion pages directly within Wizi AI. Markdown (.md) and text file (.txt) data sources are supported as well. Your colleagues do not need a subscription to use the chatbot. By default, a chatbot is available to all company employees with a company email domain.

A modular, intuitive, and responsive editor, with a large suite of AI features to create and maintain knowledge base content. Efficient no-code publishing workflow, so you can publish user docs, step-by-step guides, and FAQs in seconds. On-brand, straight out of the box, with subtle, considered styling options that provide a stripe-level impression.

ComAround Knowledge is a KCS v5 verified knowledge management and self-service software that captures, structures, and shares knowledge throughout the support flow. Developed by ComAround, a trusted knowledge management and self-service specialist, ComAround Knowledge transforms the way organizations deliver their support in order to improve workforce productivity, reduce costs, boost customer satisfaction, and increase revenue stream.

Eloquent is a premier provider of mobile-friendly electronic document and records management system (EDRMS) solutions. Providing top quality support for knowledge management professionals, the company offers two powerful applications: Information governance made easy. File with accuracy. Search with precision. Eloquent Records is a feature-rich, web-based electronic documents and records management system (EDRMS) that enables lifecycle management for all records, both physical and digital. This mobile-friendly, browser-agnostic EDRMS has all the powerful features you expect, and more—with automatic linking to your integrated classification scheme and retention schedule, ensuring that governance rules apply. With Eloquent Records, implement an electronic documents and records management system with all the features you require from time-tested systems for physical records, applied to digital records. Ensure governance with a shared classification and retention system.

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products. Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend: 1. the probabilities of root causes 2. the probabilities that certain corrective steps will be effective 3. the costs of repairs 4. the time needed to complete the corrective steps. As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.

Easygenerator is a smart cloud-based e-Learning software solution that enables users to design, create, publish, and track courses for training and education. Built with the latest technologies and comes with a User-Friendly interface, Easygenerator creates engaging courses in the cloud with no coding and installation required. By using Easygenerator, users can focus on content and learners will get the best learning results by setting objectives and measuring success through assessment. Key features include course reviewing and publishing, audio and video upload, progress and performance tracking, document embedding, and more.

Way We Do is a RegTech and Business Process Management SaaS platform that helps organizations globally to automate their compliance, risk and quality processes.

Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.

Empolis Smart Cloud: We’re your partner with extensive experience in Smart Information Management. Based on Empolis Smart Cloud, we support you in developing your own service application, regardless of whether you wish to utilize the application in your own company or by licensing it to your customers. Empolis Service Express: Your company’s knowledge is distributed across different systems and lodged in your employees’ heads. That makes searching for answers difficult and time-consuming. Service Express compiles your company’s entire knowledge and establishes your central knowledge management, providing you with a single information source for all your questions.

The Lean Way is revolutionizing how companies capture, implement, measure and share continuous improvements. The Lean Way offers an engaging platform allowing you and your team to capture more opportunities for improvement, track the progress of each improvement and identify any bottlenecks in the process. The Lean Way will not only help you capture more opportunities; it will also help you implement more improvements to ensure maximum impact. Keep everyone up to speed on new improvements and allow everyone to stay on top of relevant conversations throughout your organization. Empower your people to learn from each other and use The Lean Way to search for new ideas or to let others know when you've had a stroke of genius. Purpose-built to help you optimize your workflow by removing bottlenecks and waste (Muda) from your process through the implementation of lean practices.

Access relevant and up-to-date information on your software, where you really need it. Access the entire project knowledge from all your tools, in one smart platform. Find out the "who", "what", "when", "where" and "why"" for each part of your software. Save your documentation or ask a question in easily consumable cards. Clarify stuff with your teammates like you normally do. With Deckard, there are no outdated team wiki pages! With its full IDE integration, Deckard shows you all the information about a piece of code. Onboarding of new developers has never been this brilliant! This technology is successfully used in YouTube services. Marketing strategy with the use of this technology can promote the video or channel of each user very fast and high quality. Among all your software tools with a truly smart (NLP-based) search algorithm. Notes and chat become code documentation. We hate wikis as much as you do.

With Altiar, users can connect quickly with the information they need, enabling organizations to improve performance and competitiveness. By providing targeted tools to help users discover content, Altiar Enterprise offers a powerful way to promote and share knowledge within an organization. No matter how your data is structured, Altiar Enterprise unlocks its true potential by transforming it into a streamlined on-brand portal. Altiar Enterprise can be managed easily and without specialist knowledge, from uploading content to managing users, changes are quick to implement and simple to replicate. With comprehensive single sign-on support and configurable security settings, Altiar Enterprise is designed to support hassle-free integration into any enterprise. Altiar Enterprise comes ready to connect with the providers you know, making it easy to catalog and publish content from external sources.

eStudio 7 is Same-Page's simple solution that works for all kinds of businesses! There is no software to install and eStudio 7 works with Windows, Mac and Linux computers. eStudio 7 cost $59 per month and includes 500 MB of group file storage, 4 FTP with 200 MB of storage, 3 project modules and an unlimited amount of users! Select from our scheduling calendar, contact manager, file sharing, discussion boards, project management software and deploy your customized solution in less than 2 minutes. eStudio 7 is the perfect intranet or shared drive alternative for small and medium business with a minimal impact on your budget. Fast, Flexible, Affordable, eStudio 7 levels the playing field allowing you to compete for new business opportunity and increase communications within your workforce.

Bonfyre is an employee experience platform built to help place company culture in the hands of those most capable of shaping it. Employee-driven digital communities foster vertical and horizontal conversation throughout the organization, promoting higher engagement and more connected teams. As a mobile-first tool, Bonfyre supports internal communications, employee feedback through surveys, and peer-to-peer recognition. By leveraging Bonfyre’s data and analytics dashboard, leaders gain actionable insights to transform the way they are measuring and optimizing investments in their employees.

Channelkit is a company created by a small diverse team of four. There are visibly tracable features of each one of us — in the way we organize our work (and life), in the product itself, and in the way we treat our customers. Organize and share your knowledge. And your passions! Beautiful bookmarking for organized minds. 5 preset card categories to collect things that everyone saves and shares from time to time. Create your own card categories with custom fields to add links, comments, tags and attach files. Cards are organized into Channels that are private by default, but can be shared publicly or secretly.

Quosera comes with a clean and modern design built using Twitter's Bootstrap framework that most designers are already familiar with. Quosera's backend is built using popular M-V-C architecture that makes it easy to customize the application functionally. With oembed, you can embed rich media content in questions and answers by copy-pasting the links from YouTube, Facebook posts, Tweets and more. Users can copy paste rich media content URLs, e.g. Youtube, Twitter status, Soundcloud clips and more in answers and questions. Quosera uses iframes to support rich media. Quosera editor supports mathematical and scientific equations via MathJax, which makes Quosera an excellent platform for academic and research institutions. You can type input equations in TeX, MathML or ASCIImath.