Audience
Manufactures of equipment for construction, medical equipment, renewables and industrial engineering
About Guided Troubleshooting
At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products.
Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend:
1. the probabilities of root causes
2. the probabilities that certain corrective steps will be effective
3. the costs of repairs
4. the time needed to complete the corrective steps.
As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
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Pricing
Starting Price:
$49.00/month/user
Pricing Details:
Cloud Online + Offline - €99 user/month
Cloud Online - €49 user/month
Owned, Online + Offline - price upon request
Cloud Online - €49 user/month
Owned, Online + Offline - price upon request
Integrations
No integrations listed.
Company Information
Dezide
Founded: 2001
Denmark
www.dezide.com
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Guided Troubleshooting Frequently Asked Questions
Guided Troubleshooting Product Features
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Discussion Boards
Not Supported
