FieldMind Guided Troubleshooting

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FieldMind:

About

FieldMind by Very Technology is an AI-powered assistant designed for field technicians, delivering instant access to an organization’s full repair playbook, including documentation, tribal knowledge, repair logs, and more, via any tablet or mobile device. It enables step-by-step guidance, diagnostics, and checklists tailored to each fix, helping technicians perform first-time correct repairs and avoid repeated truck rolls. It ingests existing sources such as manuals, Slack threads, and legacy notes to make all knowledge instantly searchable, and continuously learns from every interaction to preserve expertise even when senior technicians leave. Built for scale and enterprise-grade security, FieldMind integrates with your stack, keeps your data yours, and supports faster onboarding, higher consistency across field teams, and improved repair outcomes.
Guided Troubleshooting:

About

At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products. Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend: 1. the probabilities of root causes 2. the probabilities that certain corrective steps will be effective 3. the costs of repairs 4. the time needed to complete the corrective steps. As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
FieldMind:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Guided Troubleshooting:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
FieldMind:

Audience

Field service operations and maintenance managers wanting a solution to equip technicians with real-time, expert-level guidance in the field
Guided Troubleshooting:

Audience

Manufactures of equipment for construction, medical equipment, renewables and industrial engineering
FieldMind:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Guided Troubleshooting:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
FieldMind:

API

Offers API Not Supported
Guided Troubleshooting:

API

Offers API Not Supported
FieldMind:

Screenshots and Videos

Guided Troubleshooting:

Screenshots and Videos

FieldMind:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Guided Troubleshooting:

Pricing

$49.00/month/user
Cloud Online + Offline - €99 user/month
Cloud Online - €49 user/month
Owned, Online + Offline - price upon request
Free Version Not Supported
Free Trial Not Supported
FieldMind:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Guided Troubleshooting:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
FieldMind:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Guided Troubleshooting:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
FieldMind:

Company Information

Very
Founded: 2011
United States
www.verytechnology.com/fieldmind
Guided Troubleshooting:

Company Information

Dezide
Founded: 2001
Denmark
www.dezide.com
FieldMind:

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FieldMind:
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FieldMind:
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FieldMind:
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FieldMind:
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Splashtop Remote Support

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FieldMind:

Categories

Guided Troubleshooting:

Categories

Customer Service Supported
Remote Support Supported
Guided Troubleshooting:

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
FieldMind:

Integrations

Google Drive Supported
Jira Supported
Slack Supported
Guided Troubleshooting:

Integrations

Google Drive Not Supported
Jira Not Supported
Slack Not Supported
FieldMind:
Claim FieldMind and update features and information
Claim FieldMind and update features and information
Guided Troubleshooting:
Claim Guided Troubleshooting and update features and information
Claim Guided Troubleshooting and update features and information