FieldMindVery
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Guided TroubleshootingDezide
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Related Products
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FieldMind:
About
FieldMind by Very Technology is an AI-powered assistant designed for field technicians, delivering instant access to an organization’s full repair playbook, including documentation, tribal knowledge, repair logs, and more, via any tablet or mobile device. It enables step-by-step guidance, diagnostics, and checklists tailored to each fix, helping technicians perform first-time correct repairs and avoid repeated truck rolls. It ingests existing sources such as manuals, Slack threads, and legacy notes to make all knowledge instantly searchable, and continuously learns from every interaction to preserve expertise even when senior technicians leave. Built for scale and enterprise-grade security, FieldMind integrates with your stack, keeps your data yours, and supports faster onboarding, higher consistency across field teams, and improved repair outcomes.
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Guided Troubleshooting:
About
At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products.
Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend:
1. the probabilities of root causes
2. the probabilities that certain corrective steps will be effective
3. the costs of repairs
4. the time needed to complete the corrective steps.
As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
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FieldMind:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Guided Troubleshooting:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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FieldMind:
Audience
Field service operations and maintenance managers wanting a solution to equip technicians with real-time, expert-level guidance in the field
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Guided Troubleshooting:
Audience
Manufactures of equipment for construction, medical equipment, renewables and industrial engineering
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FieldMind:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Guided Troubleshooting:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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FieldMind:
API
Offers API
Not Supported
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Guided Troubleshooting:
API
Offers API
Not Supported
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FieldMind:
Screenshots and Videos |
Guided Troubleshooting:
Screenshots and Videos |
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FieldMind:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Guided Troubleshooting:
Pricing
$49.00/month/user
Cloud Online + Offline - €99 user/month
Cloud Online - €49 user/month Owned, Online + Offline - price upon request
Free Version
Not Supported
Free Trial
Not Supported
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FieldMind:
Reviews/
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Guided Troubleshooting:
Reviews/
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FieldMind:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Guided Troubleshooting:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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FieldMind:
Company InformationVery
Founded: 2011
United States
www.verytechnology.com/fieldmind
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Guided Troubleshooting:
Company InformationDezide
Founded: 2001
Denmark
www.dezide.com
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FieldMind:
Alternatives |
Guided Troubleshooting:
Alternatives |
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Guided Troubleshooting:
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Guided Troubleshooting:
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FieldMind:
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Guided Troubleshooting:
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Guided Troubleshooting:
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FieldMind:
Categories |
Guided Troubleshooting:
Categories |
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Guided Troubleshooting:
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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| FieldMind: |
Guided Troubleshooting:
Integrations
Google Drive
Not Supported
Jira
Not Supported
Slack
Not Supported
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FieldMind:
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Guided Troubleshooting:
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