Best Knowledge Management Software for Cloud - Page 6

Building a community forum fosters customer engagement, improves customer experience & promotes peer-to-peer knowledge sharing. A community forum fosters customer engagement, improves customer experience & promotes peer-to-peer knowledge sharing. Use a community forum to crowd-source support. Easy-to-discover discussion threads on common queries can deflect a lot of support tickets. Discussion threads in the community are packed with relevant keywords, questions & content, frequently searched by your target group. Community forum is a powerful platform to harness the knowledge of crowd & acts as the crowd-sourced knowledge hub. A community that intersects your business goals with customer interests, becomes a powerful platform to capture relevant traffic & engage prospective customers. Easy to discover discussion threads deflects a lot of support tickets from your call centre as well as, provide you with deep & holistic insights on major pain points & needs of your customers.

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary terms

Seismic Knowledge is a just-in-time enablement solution that provides teams with faster access to answers, documentation, and assets right within the flow of work and tools they already use. By leveraging Knowledge, users can connect various systems to create one searchable source of truth so reps are confident they have the right information. With Seismic Knowledge, teams can: Knowledge integrates with Seismic and allows reps to access FAQs through Seismic search. It also integrates with Lessonly so users can surface both Seismic content and Lessonly training by directly chatting with the Seismic Slack bot. This allows users to ask the Seismic Slack bot questions privately, or get AI-recommended answers when asking questions in specific channels. Additionally, the Chrome extension provides instant, ongoing access to answers, lessons, and docs – no matter what application they’re working in, like a CRM or email.

Whether you need an internal system for Knowledge Management or something as simple as an FAQ for customers, Support Hero delivers. Empower your staff with a sophisticated playbook or provide unprecedented support to customers. Support Hero will give you an elegant and easy to manage Knowledge Management Solution. Support Hero comes with a full knowledge base portal out of the box. The embeddable widget and portal share the same content, so no need to update in two places. The look and feel is extremely customizable and can be configured to run on your own domain. The Support Hero widget is easily embeddable inside your website or web application. It is customizable and shares the same content from the knowledge base portal. Use our contextual content feature to provide the best articles based on which page the user has navigated too. The widget is embedded with a very simple javascript snippet.

RoK'IT is the Social Knowledge Management ( Social KM ) platform designed specifically to meet the expectations of networked organizations and their members, generate benefits at collective and individual levels and evaluate their benefits. RoK'IT facilitates access to knowledge and to people with key knowledge. RoK'IT improves the fluidity and speed of knowledge acquisition by relying on interactions between individuals. RoK'IT provides a unique set of indicators and mapping tools to drive a learning organization and estimate its intangible capital. Much more than a passive directory of shared documents, much more than a collaborative site reserved for the happy few, much more than an exchange thread without context, RoK'IT is a technological platform that concretely helps companies of all sizes to structure their own dynamic and regulated knowledge networks and create a collective intelligence that generates value.

Sugester is a powerful and efficient helpdesk for your business. Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.

StaffMap 4 includes many new features and enhancements such as importing Desks and Assets, REST API, Import/Sync with Azure AD, SQL Server Database, Annotations, part-time desk assignment, Assets & Desks on Maps, Improved themes, etc. Click the 'More Info' button below to see a full list of improvements. If you have your own onsite servers, or if your company has policies that require software to run within your firewall, self-hosted may be the best choice. The self-hosted version provides direct integration with your active directory server where as the cloud version does not. If you want to be able to import or sync with the active directory, self-hosted may be the best choice. Let us host your floor plans for you. Avoid the hassles of maintaining your own web server, applying service packs, and upgrading to new versions.

Wikis don’t have to be ugly, complex and hard to manage. Welcome to the future of the Wiki. Simple, versatile and powerful features and incredibly low friction content creation mean that your team spend their time focussing on your business. We have thought carefully about design so you don’t have to. You need only focus on your content, we make it look amazing. Simple drag/drop placement and layout of images and files helps you produce rich, useful content easily. Every change made is stored so it is easy to compare pages, quickly see who made which changes and revert changes. Your data is secure, backed up and exportable at all times. Content can be visible to your whole company, restricted to a specific Team of people or visible only to the content creator. Careful optimization of the user experience and fast performance means a low barrier for content creation and editing. SlimWiki looks stunning on desktop, tablet or phone. Our fully responsive design adjusts perfectly to screens.

Phrontex is a web application to manage an organization’s corporate knowledge: policies, procedures, and other documentation. Organizations of all sizes and types use Phrontex. To establish a reliable, integrated corporate governance system. To demonstrate compliance with legal requirements and management system standards. To give directors and executives confidence that the organization is doing everything it should to meet its obligations. You need to be confident that your organization is aware of its obligations, doing everything it should to meet them, and can prove it. Phrontex maps your requirements to your activities, giving you reliable compliance and simpler audit. For any requirement: what do we do to meet this requirement? For any activity: what requirements apply to this? Each piece of information is valuable. Get it right, say it once, and put it in the right place so your people can find it. If you aspire to running an organization that operates as documented.

Our AI-powered software enables companies to capture, centralize, structure, nurture, search, share and export their knowledge, be it technical, sales content, or general business know-how. Quandora Question & Answer enable companies to share their knowledge in a secure, easy and fun way. Quandora can be used within a team or department, or as a company wide tool. Technical people are confronted with unique learning challenges: changing technologies and dispersed team members, all while working in a fast-paced environment. We empower teams to ask questions, share knowledge, and learn on our accessible platform. Share knowledge about issues that matter to you - sales, customers, communication, culture, management - in a way that transcends hierarchy, location, and departmental boundaries. Learn from the experts: your colleagues.

Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.

Knowledge Base Manager Pro is a web-based knowledge management system developed to support and enhance the organizational processes of knowledge sharing, creation, storage, retrieval, transfer, and application. Improve customer care, decrease customer support costs, help staff to find necessary information faster, improve decision-making process, increase efficiency of employees, and preserve integrity of business knowledge with our knowledge management software solution. Whatever they call it: form builder, form creator or form generator, you found it! The Form Maker Pro is truly the snazziest web application for creating usable and great-looking web site forms. With its powerful and intuitive interface you can easily build custom web forms and add them to your site. It has never been so fast and easy.

Whether it’s Gmail, Outlook, Google Drive, OneDrive or Dropbox, Correlate is a productivity tool that helps you bring it all together in one easy-to-use location. With a focus on adding context to your cloud-based content, we help you get things done without distractions from nonessential elements. We envision a system that makes space and time) for people to connect the dots, collaborate and focus on what really matters — in life and in work. Easily and securely share the right files with the right people at the right time. Correlate helps make connections that can change the world. Some of our first partners are inspirational EU initiatives: Cities2030, which focuses on creating sustainable urban food systems, and FeMALE project, which is working to improve interventions for those with endometriosis.

TallyFox Tallium is an award winning Business Ecosystem Platform to facilitate knowledge sharing, content management and communications. The open API platform is fully configurable to add : an intelligent experts exchange; business exchange; task management; event integration; document management; and and collaboration.

Intranet-as-a-Service combining technology and long-term support, making your investment a success. Business is driven by culture. Connect individuals, share knowledge and make each employee as effective as possible. Change is constant. Track efficiency, understand usage and support your decision-making process. Drafts are as important as finals. Organize processes, find resources and protect your intellectual property. Connect employees across capabilities and locations. Share knowledge across internal and external co-workers. Find the experience needed on the next project. Reinforce corporate culture. Find documents, materials, and answers. Access forms, templates and past project information. Build repeatable process that work for your organization. Protect intellectual property, without hindering team work. Understand how employees are using the Digital Workplace. Track collaboration across the organization. Visualize timely and reliable reports.

The Hyland Nuxeo Platform is a cloud-native, cloud-first, scalable solution which utilizes automation technologies to improve efficiencies, increase accuracy, and provide its capabilities. With it’s low-code technology, organizations can implement Hyland’s Nuxeo Platform with customizable features that allow organizations to develop a creative workflow. Employees can then create, tag, organize, and share dynamic content, including rich media and 3D digital assets and their metadata to be used in collaboration across the organization.

360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made it better. We help businesses deliver the relevant experiences people expect. With the Coveo Relevance Cloud, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart. Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses. Coveo scores high marks for how we make things work, from drag-and-drop UI customizations to headless APIs and more.

The all-in-one social and collaborative intranet platform, specifically designed for businesses that work with Google's G Suite. The platform brings together an intranet, collaborative features, and social networking into one unified solution. Happeo is used by more than 300k users worldwide to unlock the value of employee engagement and is an award-winner for its user-friendliness, the best workplace integrations, and ease of implementation.

Find everything immediately. Update knowledge faster: BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki. Working with BlueSpice is as simple and uncomplicated as you would expect from wikis and meet the most demanding requirements. Add user-friendly extensions to MediaWiki and make your administrators’ lives easier. An appealing design is included! BlueSpice free is the gratis version for an entry-level solution for businesses. It provides a functional added value for wiki admins and users. BlueSpice pro is a business-critical solution with comprehensive functionalities, a growing number of available extensions and long-term support, updates and patches are also included. Our company was founded to make the technology and concepts of Wikipedia usable for companies. Since 2007 we have been developing the knowledge management platform BlueSpice based on the open source software MediaWiki.

First of its kind, born on Azure SaaS application. Azure AD, Azure SQL, Microsoft Graph, API’s, App Services. Maximizes Azure’s infrastructure and scalability. Azure Tenant Management allows for configurable preferences. Azure portal admins can manage organization-wide permissions. Azure AD and Office 365 users and groups, role access. Azure cloud reduces barriers to adoption. Enhance the value of your Microsoft Office and Office 365 application and services investment with the addition of NanoNotion. Create Notions from a variety of Office 365 document types, including Word, PowerPoint, and Excel. Easily insert links that support a Notion from materials located on OneDrive for Business and SharePoint. Use Microsoft Teams to socialize Notions, which helps to surface valuable knowledge. Once knowledge has value, use Teams to help transform knowledge into products and services.

Effortless knowledge management directly within Slack. Build your team knowledge base without ever leaving Slack, with our direct Slack sign-in, handy slash commands and Slack actions. Create handy reference materials by collating multiple sources of data & information on one Kipwise Page. Changes made to source files are updated in real time in Kipwise, too, keeping your knowledge base as up to date as you are. Conduct searches across all your integrations in seconds, saving untold time searching for information across multiple sources. Access your team knowledge instantly, whatever tool or system you’re in. Use our browser extensions and Slack search command to access your team knowledge without interrupting your current workflow. Enjoy real-time collaboration with our easy-to-use web editor, enabling your team to edit the same page at the same time. Turn knowledge sharing into a team objective, with smart, built-in workflows like our internal Q&A feature.

Modern WordPress knowledge base wiki plugin. Control who can view, can edit, can publish or can approve. Makes it easy for anyone to contribute, be it your team or your community. Organize without breaking a sweat and share with your favourite people. Find what people view, search for, like, dislike and more. Helpie makes the tedious part of your work fun, be it, creating product documentation, team collaboration, starting your own wiki community. Let your users add / edit content right from the frontend. See your revision history, jump to a revision and take actions. Style your docs with Helpie’s inbuilt styling or use the amazing Elementor page builder. Get user feedback via votes and comments. Add added tag and updated tag to keep your docs upto date. Create wiki articles to be shared within your team. Work together to improve your collective knowledge. And using versioning to keep your articles upto date.

Meribook is a powerful online publishing platform that enables content creators to effortlessly turn their knowledge into valuable interactive content and share it with the world. Whether you want to create and sell an online course, collaborate with other authors or convert your free ebook into an attention-grabbing lead magnet, Meribook has everything you need to promote your brand and profit from your content. Effortlessly turn your ideas into shareworthy content with our suite of intuitive electronic publishing tools. Create ebooks, courses, strategy guides and more with the online publishing platform that helps content creators just like you bring their vision to life without the tech headaches.Bring together the expertise and creative talent in your organisation with our industry-leading content collaboration platform.

Tribuco Knowledge Base allows you to distribute health and safety micro training induction videos, toolbox talks and quality control training straight to your employees’ mobile devices. Choose from hundreds of high quality, ready-made health & safety or health and wellbeing micro videos – or create your own – then send them to your workforce and track their training progress. Train and educate your staff and contractors with Tribuco Knowledge Base Microtraining. From company inductions to toolbox talks and quality control training, Tribuco Knowledge Base provides you with an easy-to-use system to distribute and monitor health and safety and quality control training throughout your organization.

The Dokit manual software empowers you to create, share and track visual step-by-step instructions, user guides and best practices that fit any screen and device. Dokit includes features such as Cataloging/Categorization, collaboration, Page templates, Visual editor, Drag & Drop, Media Gallery, Image annotation, Multilingual, Document importation, Approval workflow, Notifications, Forum and Comments. Alternative competitor software options to Dokit include Dozuki, Swipeguide, Speachme and StepShot

OneBar is a knowledge management platform that helps your team collect valuable internal information and access it anywhere. OneBar gives you a convenient way to document frequently asked questions and answers to share with colleagues. Ask questions, invite people to help, and comment on answers, all in one place. Tag answers, assign subject matter experts, configure expiration notifications, and more, all to make sure your information in OneBar stays up-to-date and correct. Unlike traditional keyword-based search engines, OneBar actually understands what you mean. Already have an answer in Google Drive or Confluence? Just give OneBar a link, and we’ll embed a live preview into a OneBar document. Close deals faster with OneBar, share the right, up to date answers with your sales team. Reduce time of the first response to customer questions. Make every support rep your best rep.

The World's Most Powerful Workplace and Document Collaboration Platform. Built for teams and individuals to create, collaborate, and organize all your work in one place from anywhere in the world. Create fast dynamic notes, documents, wikis, knowledge bases, projects, client deliverables, training guides and client portals, while integrating across the apps you work with. Organize all your work in one place. Use Bit for smart notes, research, freelance work, client deliverables, classwork & more in one beautiful place. Work with your team, clients, partners or students, regardless of where they are located and collaborate on projects together in real-time. Utilize guest access to bring clients, partners and contractors into your world. Bit scales across your entire organization, regardless of whether everyone is in one location or distributed across the globe. Keep all your company knowledge across departments, teams, projects, and clients organized in one central hub.

Unlock Your Team's Collective Knowledge. Slab is a simple, scalable wiki that knocks down silos. It empowers teams to find the critical information they need, exactly when they need it. Slab gives you greater control over how you organize your knowledge. Pin crucial content to the top for easy reference. Sort posts so teammates know what to read, and when. Slab's WYSIWYG editor is easy to use. If you've used Google Docs, you already know how to use Slab. And unlike other wikis, Slab has real-time collaboration. That means you never overwrite work — even if two people click "Save" at the same time. Slab's fast and accurate search makes it easy to find answers. It even searches across integrations, saving you from having to open a dozen tabs to search in a dozen places. Slab seamlessly integrates with the tools you use to build product. Reference other tools in a post and automatically see detailed information without ever leaving Slab.

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.

IntelligenceBank Knowledge Management makes it easy to share and collaborate on documents and data with your team. With robust workflow, approvals and an audit trail. Keep track of customer contacts, proposals, work products, invoices and contracts. With granular permissions, give your customer access to your shared information and collaborate on briefs. Manage, share and measure your customer insights. Automatically alert your team when new data is available and integrate third party resources in a single, easy to use platform. Create custom pages to showcase customer segments and key themes. Legal departments love our case management applications, whereby each case can be tracked, actions can be assigned and linked to related documentation. Granular permissions mean people only see cases relevant to them. Ensure your sales team has the latest sales and marketing collateral. Customize proposals, give sales managers instant access to creative and receive alerts.