Best Customer Service Software - Page 78
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Compare the Top Customer Service Software as of June 2026 - Page 78
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1
Directly
Directly
Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount. -
2
Legwork
Legwork
Engaged Dental Patients. Delivered. Legwork delivers happiness to 20 million patients through all-in-one engagement software. Efficient practice growth often involves piecing together multiple vendors, and their systems don’t always match up. Legwork offers a seamless patient engagement software and website ecosystem designed to solve dentistry’s most common challenges. We call this ecosystem the Legwork Flywheel. Legwork spent over two decades developing a digital philosophy known as the Legwork Flywheel. This all-in-one philosophy brings together the essential communications ecosystem your practice needs to attract and retain loyal patients. The Legwork Flywheel builds on principles of consumer psychology and inserts the right technology into the right parts of the journey. Start attracting and engaging patients. Legwork executes dozens of complex tasks, so you don’t have to. Working alongside you and your lead-to-patient prospects. -
3
Ngage Live Chat
Ngage Live Chat
Featured on more than 8,000 business websites across numerous industries, Ngage is a live chat platform with highly trained operators providing a customized experience that turns visitors into clients. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost. We politely greet each visitor to your website before they have a chance to navigate away. Our highly-trained operators interact with visitors and collect information about their situation. We summarize the conversation and connect the web visitor with your team. Ngage connects immediately with prospective clients and increases your conversion rate. -
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Cisco Finesse
Cisco
Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required. A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service. -
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ThinkTime
ThinkTime
Transform your organization with modern cloud-based tools that improve performance and communication at every level Move your organization forward in real time ThinkTime is designed to work quickly. That includes lightning-fast deployment; easy integration with existing systems; and a user interface that can be mastered in minutes, not hours. Task Management Advanced tools to forecast, assign and track work more efficiently Store Audit Translating store visits into actionable tasks Support Delivering faster, more effective support to your in-store teams Communications Personalized content to engage and inform your associates -
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pulseM
pulseM
The #1 Reputation Management Platform Built For Home Services. Easily connect with industry-leading field management software. Instantly manage customer service interactions from any device. Turn customer reviews into your competitive advantage. Our platform humanizes service interactions to help your business meet the modern home owner’s expectations for “personal service”, and, in turn, collect authentic customer reviews. Notifying homeowners about upcoming appointments, and providing personalized technician bios provides them with a sense of added comfort and security. Automatically requesting feedback from customers after appointments can significantly increase the chances they will leave you an online review. Helping your social media presence and lead generation. More leads amounts to more revenue. Consistent and genuine reviews help build your brand. -
7
K-Now
Knowmore
K-Now Digital Adoption Platform. Accelerates the uptake and improves the daily performance of users on your business applications. User Performance Empowered. Every day hundreds of thousands of users around the world perform on their mission-critical applications thanks to K-Studio. Knowmore, French pioneer of Digital Adoption. Knowmore Software Suite. Accelerates Getting Started and Improves Daily Performance for Nearly One Million Users, on web and mobile applications for public service and large companies in 20 countries, by merging learning and use. K-Now Multi-lingual digital adoption platform. With K-Now, advise and guide your users directly over your applications K-Now is an innovative medium designed to broadcast information when it is most valuable: when the user needs it! At Knowmore, we like to compare K-Now to a GPS: Like it, K-Now dispalys concise and relevant information in relation to the user's location. -
8
Crozdesk
Crozdesk
Crozdesk is a business software review and discovery platform. Crozdesk uses AI and machine learning to rank business software products. Users can also leave reviews. -
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Cisco Webex Support
Cisco
You’ve got their back. And we’ve got yours. Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed expectations. A dynamic platform for remote technical support. Provide remote support around the clock, and the globe. Growing your business means being there when your customers need you. Build your business with outstanding service that’s accessible from anywhere. Less waiting. Less frustration. Happier customers. Your users can click for help from within your product, your site, or an email. They’ll be automatically queued and routed so they can get help fast and get back to work. A powerful toolbox for an all-star team. Give reps the tools they need to really shine. Support up to 5 customers at a time, work across platforms and jump firewalls in an instant. -
10
Unbird
Unbird
Quickly organize and connect customer feedback. Connect Unbird to 9+ sources of customer feedback. Group similar feedback entries together with smart tagging. Link your feedback to ideas and prioritize what to build. Generate feedback reports to understand top issues. Automatically close-the-loop with customers and stakeholders when you ship a new feature. Easily connect to your favorite apps to receive and analyze your customer feedback in real time. -
11
Kiyoh
Kiyoh
With Kiyoh‘s review system, you can show everyone how enthusiastic customers are about your webshop. Online reviews give new customers the confidence to order from you. Try out our user-friendly system and experience for yourself how your online shop can benefit. Reviews are the online version of word-of-mouth advertising! Improve your presence and findability on Google. Reviews help gain the confidence of a new customer. Thanks to reviews, you discover what is important to your customers. This helps you improve the quality of your webshop.Starting Price: €24.95 per month -
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Juno Journey
Juno Journey
Why Juno Journey? Because there’s more than one way to grow Choose your Journey. Personalized experience for every employee and benefits your entire team. Because our customers like us and our shared Journey brings happiness and professionalism to their teams. With Juno Journey Personal Growth Platform you can provide each employee a way to grow, professionally. Set personal targets with your team based on their position and aspirations, see how every target becomes visual. Follow your employees' progress. Make sure to help them to be aligned on goals. Follow new skills and content. Learn how your team can grow. Productive personal growth happens in cases where employees' personal goals integrate with the company work. New channels every week, in a personal manner. Make sure your team gets the best content to back each of their goals. -
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ChatKlink
Klink
Talk to your website visitors and don't lose more sales with our Live Chat. Features that make your day easier: Unified Communications. Answer multiple channels like WebSite, Facebook, Twitter in exclusive unified inboxes. Quick Reply. Answer all your channels on a single panel, don't keep your customer waiting. Simplified Reporting. See reports in a simplified way, such as average resolution time, open chats, among others. Close deals directly in the solution. With real-time conversation, don't miss out on opportunities, generate more business. And if you are offline, the solution collects the data for you to contact later. Productive Dashboard. Our dashboard was designed to give productivity to your agents. Create as many agents as you want, during the pandemic there are no limitations. Integrations. Integrate with what you need! In addition to the available integrations, ChatKlink offers Webhooks and API for you to connect with whatever you need. -
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Kronologic
Kronologic
If you have 100+ marketing leads per month, you can increase your sales with Kronologic - the worlds first Virtual SDR technology and calendar-first sales engagement platform. Our AI-driven tech engages leads in seconds on your reps behalf and schedules them in the calendar. Use Kronologic for - Demo Requests and Chatbot leads - Webinar and Virtual Event leads - Cross-sell, upsell, and Freemium conversion leads - ABM leads, SalesLoft, and Outreach leads. Seize opportunities and schedule conversations while revenue teams focus on what they do best: building relationships. Maximize that investment you've made in generating leads. Get more at-bats, freeing your sales team from the burden of calendaring. Ensure your customers get the 1x1 attention they need. Easily view and manage your entire organization, a team, or a single user from one convenient location. Full visibility for leaders, zero work for front-line reps. -
15
Verint Speech Analytics
Verint
Speech analytics solution to help businesses extract valuable insights from phone calls. Speech Analytics: lower costs and improve CX. Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis, there has to be a better way. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy. -
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Contexta360
Contexta360
Contexta360 software works by using advanced speech analytics. It allows for the analysis of a large number of telephone conversations. It also automatically determines the reasons why customers made contact. The conversations can be from live or automatic answering systems. Automated workflows can be created using gained insights, and the user experience can be improved. Customer interaction analysis is based on natural language processing and AI. C360 uses Speech Analytics, AI and NLP to analyse millions of customer conversations across any channel to deliver voice identity, business insight and automation. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. Know what your customers are asking, how your business is responding, and how your tracking systems are performing. -
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Cadalys Service Management
Cadalys
Built entirely on the world’s most powerful platform, Cadalys Service Management delivers immediate value for Salesforce customers with out-of-the-box ITIL processes designed to drive Continual Service Improvement (CSI) for any service delivery function, from internal help desks that support the IT needs of employees, to customer-facing operations that serve clients. Our core ITSM capabilities are designed to identify process improvement, automate routine tasks and anticipate and proactively address the issues that negatively impact both productivity and profits. Manage the services and service offerings for your employees, customers and partners. Identify gaps in your service offerings and provide superior value. Leverage powerful routing, workflow and collaboration capabilities to minimize disruptions and ensure your users are able to get back to work quickly. -
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Cadalys Concierge
Cadalys
Cadalys Concierge™ is a powerful and elegant next-generation Help Center that integrates seamlessly with Salesforce to provide superior automation for self help, ticketing and knowledge management. Concierge combines a personalized, predictive search experience with help desk functionality to get employees, customers and partners what they need, when they need it. Machine Learning/AI search provides faster access to better information by learning each customer’s best results for each search term.Powerful search capabilities consider Knowledge Article views, likes and last published date when presenting results. Content is personalized and tailored for each user. Feedback on articles is managed within an SLA to ensure timely updates. Concierge manages article review cycles and automatically flags content in need of review. Suggested actions provide fast resolution, and can be defined based on article type or category, or for a specific article. -
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Conectys
Conectys
Conectys is a leading global BPO providing specialized, award-winning solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and cutting-edge technology to deliver unmatched User Generated Content (UGC) moderation and Customer Experience (CX) solutions including call center customer support, technical support and virtual assistant packages in over 35 languages, 24/7/365. All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) standard features connect quality monitoring, workforce management and real-time views, all no cost to its clients. For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases the speed of implementation for its clients. -
20
Synchronoss
Synchronoss Technologies
Operators around the world use our cloud platform to offer a premium, feature-rich, branded, cross-platform cloud back up and sync service. But for them, cloud means much more than just storing and syncing data. They are using our platform to launch and bundling new premium service offerings and device experiences that: Expedite time in retail for upgrading devices, protect lost/damaged devices and data, create a simpler online on-boarding and set up for new devices, create new revenue opportunities. As the preeminent, white label cloud provider, we give Operators a feature-rich application and cloud services platform to store and sync subscriber content, while improving the overall content management experience and creating new revenue-generating service offerings. Our mobile content transfer application gives subscribers a cross-platform, easy to use experience to wirelessly transfer personal content from an old device to a new device. -
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EmbedReviews
EmbedSocial
EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more.Starting Price: $29 per month -
22
Symphony SummitAI
Symphony SummitAI
Research shows that up to a staggering 80% of IT assets are underutilized, placing a massive strain on budget and productivity. Increasing regulation and heightened concerns around information security are forcing many organizations to re-evaluate their IT asset management system. You need a next-generation tool, powered by AI, to put new controls and processes to effectively manage hardware and software assets. Optimize asset utilization, save costs and enforce compliance with SummitAI Asset Management. With integrated asset management, SummitAI provides you with an accurate inventory of all the hardware and software assets, in your organization, across the asset lifecycle process. It optimizes your organization’s efficiency by helping you manage assets right from the planning stage to the disposal stage covering requisitioning, allocation, and retirement. SummitAI’s IT Asset Management enables enterprises to manage their assets cost-effectively. -
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Satisfaction.AI
Augustus
Eliminate repetitive work and free teams to focus on high-value tasks that increase employee satisfaction and boost productivity. Replace wait times with a 24/7 customer service system that supports agents in their workflows. Update outdated systems with engaging, intelligent, proactive conversational AI that transform conversations into conversions. Automatically switch between text, voice, email, and more to converse on the channel that best serves your customers. With our plug-and-play solutions, you can deploy chatbots and voicebots in a matter of hours. No code required. Our team has over a decade of experience creating reliable solutions that harness the latest advances in conversational AI. You can use your data or create bots using our industry-specific templates for retail, banking, healthcare, and more. Measure the performance of your bots in real time using an intuitive interface that tracks conversations across all your channels. -
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Call Journey
Call Journey
It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said. The amount of seconds processed via our VoiceAI ecosystem in the last 12 months. Saved in fines by improving risk and compliance process. Saved in fines by improving risk and compliance process. Improved sales offering and customer profiling by getting deeper insights into customer journey. Boost in conversion by spotting verbal trends that lead to a sale. -
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Radiance Labs
Radiance Labs
Drive exceptional results with 95% open rates and 40% reply rates. Enable rich interactions, purchases and more, all inside messaging. Send personalized, 2-way interactions with every message for better results. Address the full customer lifecycle: Marketing and commerce, and customer support. Radiance platform is built for e-commerce from the ground up. Our integration with your e-commerce platform enables you to configure personalized marketing notifications like order & delivery status, reorder, upsell, and abandoned cart. Our revolutionary conversational checkout functionality allows your customers to place orders using SMS and FB Messenger. With the powerful Radiance Conversation builder, weave together rich interactive conversations that engage your customer, guide their interactions, and help build a relationship. Use and extend one of our many existing conversation templates or create your own. -
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BuyerAssist
BuyerAssist
With BuyerAssist, your sales teams power continuous value discovery and realization for your buyers, to build trust and accelerate revenue. Collaborate and win with your buyers by aligning with them on a shared definition of success, milestones and the jointly-operated plan to get there. Enable interactions that help you identify and define potential value for your buyers and create a plan to get there. Partner with your buying teams across personalized milestones and a jointly developed roadmap to buyer success. Empower your buyers with one-place-to-go for accessing contextually relevant information at any time. Unify all the buyer behavior data across their lifetime engagement to make business decisions. -
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Ocelot
Ocelot
With crunched budgets and overextended staff students are at risk of not getting the advising and support they need. AI-driven technology empowers staff to engage every student so schools can set themselves apart from the competition and improve student outcomes. The current outlook forces administrators to get creative to stay competitive. With scalable AI technology you can unburden your staff and let them do what they do best. Deploy personalized text campaigns to increase yield across the admissions funnel. Actionable insights and best practices for advocates and leaders of student success. From a bot to a real live person in a single click. Empowering staff to be ever-present even during these unprecedented times. Advisors can leverage the AI to deliver immediate, impactful guidance. -
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Sparrow
Customer Experience Lab
Unify and align the management applications across business functions between front end & back end. Widely used in the contact centre the unified agent desktop pulls data from multiple back end systems and makes it available in an unified view. This helps in faster resolution of issues, decision making and more first call resolutions with a significant reduction in AHT. With an integrated CRM and enterprise ticketing system, interactions can be raised and assigned to any department instantly. A collaborated operations management module which aligns the market survey, Debt collections, Sales automation & call centre helpdesk with an integrated ticketing system. It integrates data from multiple sources and provides trends and analysis. It provides comprehensive functionalities for creating reports. The business user can make sense of the data by creating dashboards. These dashboards can be of both real time and historical data which can be used for monitoring. -
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Omilia
Omilia
The Omilia Conversational Self-Service Solution is the only AI solution in the market today that can boast not 1 but at least 70 production-grade contact centers globally, brings unique advantages to enterprises looking to employ Voice/speech or Text virtual agent, taking them into tomorrow’s AI powered services. Omilia Virtual Assistant applications are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational AI experience across channels, including IVR systems, social messengers, web chat, smart speakers, mobile app, email and SMS. One platform, one integration – all channels, all formats; same impeccable conversational experience on all of them. -
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SmartBots
SmartBots
SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.
