Audience

Businesses seeking for a SMS marketing solution

About Radiance Labs

Drive exceptional results with 95% open rates and 40% reply rates. Enable rich interactions, ​purchases and more, all inside messaging. Send personalized, 2-way interactions with every message for better results. Address the full customer lifecycle: Marketing and commerce, and customer support.​ Radiance platform is built for e-commerce from the ground up. Our integration with your e-commerce platform enables you to configure personalized marketing notifications like order & delivery status, reorder, upsell, and abandoned cart. Our revolutionary conversational checkout functionality allows your customers to place orders using SMS and FB Messenger. With the powerful Radiance Conversation builder, weave together rich interactive conversations that engage your customer, guide their interactions, and help build a relationship. Use and extend one of our many existing conversation templates or create your own.

Integrations

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Radiance Labs
Founded: 2015
United States
www.radiancelabs.com

Videos and Screen Captures

Radiance Labs Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
24/7 Live Support
Online

Radiance Labs Frequently Asked Questions

Q: What kinds of users and organization types does Radiance Labs work with?
Radiance Labs works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Radiance Labs support in their product?
Radiance Labs supports these languages: English.
Q: What kind of support options does Radiance Labs offer?
Radiance Labs offers support via 24/7 live support and online.
Q: What other applications or services does Radiance Labs integrate with?
Radiance Labs integrates with: Freshdesk, Gorgias, Intercom, Klaviyo, Magento, Partnerize, PayPal, Recharge, Sailthru, Salesforce, Shopify, SmartrMail, Stripe, SurveyMonkey, WooCommerce, Yotpo, and Zendesk.
Q: What type of training does Radiance Labs provide?
Radiance Labs provides training in the form of live online.

Radiance Labs Product Features

Customer Engagement

Content Syndication Not Supported
Live Chat Not Supported
Feedback Collection Not Supported
Churn Management Not Supported
Analytics Not Supported
Community Management Not Supported
Gamification Not Supported
Video Content Not Supported
Communication Management Not Supported

Customer Success

Health Score Not Supported
Usage Tracking / Analytics Not Supported
Account Alerts Not Supported
Win / Loss Analysis Not Supported
Customer Lifecycle Management Not Supported
Onboarding Not Supported
Account Management Not Supported
Customer Engagement Not Supported
Revenue Management Not Supported
Communication Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

SMS Marketing

Shortcodes Not Supported
Contact Management Not Supported
MMS Not Supported
Text-to-Win Not Supported
Polls / Voting Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
Reporting/Analytics Not Supported
Mobile Keywords Not Supported
Scheduled Messaging Not Supported
Mobile Coupons Not Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported

Radiance Labs Additional Categories