Audience

Businesses seeking for a SMS marketing solution

About Radiance Labs

Drive exceptional results with 95% open rates and 40% reply rates. Enable rich interactions, ​purchases and more, all inside messaging. Send personalized, 2-way interactions with every message for better results. Address the full customer lifecycle: Marketing and commerce, and customer support.​ Radiance platform is built for e-commerce from the ground up. Our integration with your e-commerce platform enables you to configure personalized marketing notifications like order & delivery status, reorder, upsell, and abandoned cart. Our revolutionary conversational checkout functionality allows your customers to place orders using SMS and FB Messenger. With the powerful Radiance Conversation builder, weave together rich interactive conversations that engage your customer, guide their interactions, and help build a relationship. Use and extend one of our many existing conversation templates or create your own.

Integrations

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Company Information

Radiance Labs
Founded: 2015
United States
www.radiancelabs.com

Videos and Screen Captures

Radiance Labs Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
24/7 Live Support
Online

Radiance Labs Frequently Asked Questions

Q: What kinds of users and organization types does Radiance Labs work with?
Q: What languages does Radiance Labs support in their product?
Q: What kind of support options does Radiance Labs offer?
Q: What other applications or services does Radiance Labs integrate with?
Q: What type of training does Radiance Labs provide?

Radiance Labs Product Features

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Success

Health Score
Usage Tracking / Analytics
Account Alerts
Win / Loss Analysis
Customer Lifecycle Management
Onboarding
Account Management
Customer Engagement
Revenue Management
Communication Management

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

SMS Marketing

Shortcodes
Contact Management
MMS
Text-to-Win
Polls / Voting
Mass Texting
Message Personalization
Reporting/Analytics
Mobile Keywords
Scheduled Messaging
Mobile Coupons
2-Way Messaging
Artificial Intelligence

Radiance Labs Additional Categories