Best Customer Experience Software in Europe - Page 7

ICIboT is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. ICIboT raises hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on the phones of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel. With the multi-platform support offered by ICI, you increase both your repeat guest numbers and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.

MobieTrain is the #1 Mobile Microlearning App for your Frontline Teams designed for companies to easily create their own learning tracks with own training content and in their own branding. MobieTrain empowers the employees of organisations such as Decathlon, Emirates Post, Timberland, Proximus, Diesel, Vans, Deloitte, Atlas Copco, and the Cities of Rotterdam and Antwerp with the right training content, at the right time, on the device they prefer to help them acquire new skills in their professional and personal lives. The MobieTrain Platform transfers knowledge 6 times more effectively while reducing the time of content creation and administration by more than half.

Everything you need to create outstanding customer experiences. Imagine resolving every customer service inquiry promptly and proficiently—without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction. Too many companies today are investing time and money to capture leads and land sales—only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need. SugarLive brings the power of omnichannel customer interactions to Sugar Serve, seamlessly embedded in a single service.

Botbox is a platform designed for small and medium-sized businesses to help them to onboard customers seamlessly and automate acquisition/retention via the most popular messaging apps. Use smart triggers and easy automation to keep customers updated about your product and services through the most popular messaging apps. Reduce churn by 600% and increase sales with help of pre-built chatbots. Use chatbot templates or build on your own and deploy on Website, Messenger & WhatsApp with one click. Connect to apps you love to boost productivity or use Botbox API to do even more. Easily manage and request new HSM templates, design user opt-ins and manage your WhatsApp notification campaigns without having to rely on the IT department. Reach out to specific segments of your user base with the most relevant information, at the right time. Engage users using automation. Set triggers by analyzing behaviors.

Gain unprecedented insights into customer behavior to optimize and personalize every single touchpoint of your customer experience towards delivering increased conversions, AOV & CLV across multiple channels. CustomerVox makes it easy to pull in customers and products from your Shopify store so you can make customer communication more personalized & relevant. Using our state of the art drag&drop builder, you can easily create effective landing pages & popups & emails in order to capture more leads, increase conversion rates so you can sell more effectively. We want to help you grow your business. Our support team works around the clock to assist you whenever you have a question. Drop us a message and we will get back to you. Everything we’ve built is based on the premise of how to best support store owners grow your business. We believe by having a clear audience allows us to focus on what you need to be successful. Being focused helps us build a superior product.

Software designed for cross-functional work. Automate your customer insights reporting & case handoffs to internal teams. Bring company-wide focus to key recurring user issues. Set up custom dashboards for specific issue types. Pull all the cases & data context for any issue customers encounter. Work from the same screen to get to the bottom of issues, together. Measure customer sentiment for any specific topic. Go beyond NPS & CSAT and quantify issue value by the $. Themes help you solve recurring customer issues faster. Quickly batch cases together that are representative of any problem you need buy-in to get fixed. OmniPanel pulls in info provided by your helpdesk and connected data sources to expedite your workflow. Never build the same report twice. Set up custom CX dashboards for the issues unique to your business, and let them run automatically. No more tedious tracking of warranty claims, manufacturing mishaps, missing items, or any other customer bottleneck.

INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.

A texting platform that makes communicating easier for you and for your customers. Group communication made easier directly from the palm of your hand. With one number you have one text inbox. Your entire team can see if a customer was responded to, reached out to and what was said. SMS texting, Facebook Messenger, and phone calls all in one place. No more using personal phone numbers, support multiple employees with our mobile app. Track your team’s response times & more with our reporting. Sync your data from other applications and keep track of customer information. Add your team and communicate directly or in channels, share notes about customers. Create custom groups and send personalized group messages. Take your productivity to the next level by connecting Myopolis with 3,000+ apps, allowing you to automate your workflows. Sync your contacts to get a clear overview of your customer interactions by connecting Hubspot.

Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.

Kaption is the leading AI-first analytics and feedback tool for digital marketers. Get the insights you need to optimize your digital experience and move business forward. Eliminate guess work, know why it happens, and iterate a lot faster. Often the best way to persuade is to first see things through your customers eyes. Do you know how they are using your website? With Kaption you can visualize your user's journey and any bumps along the way. Excellence comes from good information. Without data you are either lucky, or wrong. Focus your efforts with conversion and monitoring tools. Free heatmap analytics to view your user engagement with each element on your site and how it affects their behavior. See where users get stuck, increase conversion rates, and debug your product faster with smart metadata.

First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform.

The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences

QaizenX is the experience management platform for people-centric businesses. Our mission is to help businesses improve their customer experience and employee experience. We believe that happy employees lead to happy customers and that businesses should focus on the employee experience first and foremost. With our platform, businesses can collect feedback from customers and employees, analyze that feedback, and take action to improve the customer and employee experience. With a leading Experience Management Platform, create an extraordinary experience for your people. Listen to the people that matter. Get opinions of your business from the perspective of your customers, employees, dealers, and participants. Make the right action using insights - Create, manage, and track your action plans. Close the loop in real-time and build organisational agility.

Allswers turns opinions into business insights. Allswers is an experience management platform. Make decisions based on real-world data. Generate surveys that deliver value to your company by boosting customer and employee loyalty and measuring quality processes. We help you design surveys that provide unique insights into the experiences of the most important people to you. Solutions that measure the value processes of your company. Automate how you monitor customer interactions and gain a clear understanding of their behavior. Evaluate the set of attributes, benefits, or values that consumers associate with your brand. Manage employee engagement and boost productivity. Monitor quality indicators to ensure you meet every standard. Experience management helps to identify opportunities for growth. Simplify tasks and generate automatic workflows and integrations to obtain valuable insights.

Behind identifiers and events triggering, Screeb helps you to know who is using your app: Power Users, people slipping away, cohorts... Focus on people and not on features! Stop being overwhelmed by metrics and dashboards and get a clear understanding of why your users act like this, what they want and what you should do next. Our Product-Led User Research approach helps you spot key improvement areas and act sooner. Deploy Screeb natively in your web and mobile apps or connect to Segment to use your existing tagging plan. Share insights and learnings in your daily product, customer success or marketing tools to act sooner.

Let’s develop together your online visibility and your e-reputation to attract new customers to your points of sale! Automatically distribute information about your establishments on major directories, GPS, search engines, social networks, and review sites. Centralize the reviews left on your establishments whether they come from Google, Facebook, or TripAdvisor. Get regular reports, analyze them and respond to them from a single interface. Encourage your satisfied customers to leave you positive reviews on Google Business Profile. Optimize your website with a store locator and customizable pages per location. Make your point of sales stand out on the queries associated with your activity. Centralize messages received on Google Business Profile and easily reply to them centrally or locally. Let’s develop together your online visibility and your e-reputation to attract new customers to your points of sale!

s360 is the only life underwriting platform you’ll ever need. A complete underwriting workbench connected to Automated underwriting, predictive models, tele and video interviews, accelerated underwriting, and API-integrated paramedical exams report collection – have full control over your case pipeline and operate elegantly and autonomously. Get deeper underwriting insights because it was designed with a data-focused philosophy. It transforms your medical unstructured data into structured insights. Rich in a variety of risk analysis channels - predictive models, interviews, automated underwriting, accelerated UDW, lab exams, and underwriting manuals, among other incredible features.

Product Usage Analytics for Smarter, Faster Strategy and Roadmap Decisions. Whether defining new features or optimizing your existing product functionality, Usage Intelligence (formerly Revulytics) helps you make better decisions. Collect and analyze actual product usage metrics to understand user engagement and interaction with your software, analyze your install base and build a data-driven strategy for roadmaps, packing, pricing and sunsetting decisions. Enabling analytics in your software applications doesn’t just provide a better foundation for Product Management decisions. Technical and environment data gives insights for Development teams trying to plan for infrastructure and support requirements. Usage Intelligence, the first software usage analytics solution designed for distributed C/C++, .NET, Obj-C and native Java applications on Windows, Macintosh, and Linux, provides deep insight into application usage. See which features are used most and least.

Webex Experience Management (formerly CloudCherry) is an astonishing Experience Management platform that is built on the cloud and designed to go mobile, with real-time analytics. The internal application engineering was created to provide users powerful features that help predict and anticipate customer behavior to drive recommendations and profitability. Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization. Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes. Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories. Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.

Engage customers and boost loyalty with Gleantap, a powerful multi-channel customer engagement platform. With Gleantap, businesses can harness the power of SMS marketing and mobile push notifications to retain customers, automate marketing, and increase revenue, referrals, and reviews. It features mobile push notifications, text messaging marketing, smart analytics, and segmentation tools.

Gain and retain the right customers with Qualtrics CustomerXM, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics CustomerXM is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.

Boost revenue with a customer loyalty and rewards program from SailPlay Loyalty. SailPlay offers a platform that enables B2C companies build customizable loyalty programs. With a flexible bonus points scheme for customers, built-in CRM system, single loyalty program for online and offline stores, plus a wide range of innovative features, SailPlay gives businesses a competitive advantage.

Quantum Metric gives you the empathy and experience data you need to put people at the heart of your products. Machine learning helps you automate the identification of technical issues and confusing user experiences in real time. Empathize with your customer and easily resolve issues with detailed session replay. Powerful UX analysis that is easy to use and draw insights from, even if you are just browsing your site. Combine qualitative and quantitative data in one platform so teams can make data-backed design decisions.

For marketing, sales, and service: Find, win, retain, and understand customers with BSI CX. Design, execute and optimize perfect customer journeys. Everything is cross-departmental, individualized for every customer, in real time, across all touchpoints, and fully automated – for extraordinary and emotional experiences. With BSI, personalized customer lifecycle management at all touchpoints becomes a reality. You will always know at what point in their lives your customers are. We believe that everyday life is the best trigger. With BSI’s trigger-based approach, you can respond to relevant (life) events in real time – and tell your customers the story that is right for them. To automate your omnichannel support, you can design, execute and optimize customer journeys as personalized campaigns, so-called “stories.” There is no need for IT skills: Everything works with drag-and-drop and with the help of a wide selection of pre-configured industry-specific “stories”.

MoEngage is an Insights-led customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard From Fortune 500 enterprises such as Deutsche Telekom, Samsung, and Ally to mobile-first brands such as Flipkart, Ola, and BigBasket - MoEngage has helped amplify customer engagement for all. Product managers and growth marketers can use MoEngage to provide a personalized experience throughout the customer lifecycle stages – from onboarding to retention to growth. What makes MoEngage different, is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization capabilities -

Lumoa is a customer insight platform that automatically generates customer insights that help you make better decisions and measure the impact of investments using customer feedback. Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy. Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind. Lumoa’s executive dashboard allows you to easily overview and manage different customer journeys, customer touchpoints, and sets of data. Create cards in your dashboard that represent a specific touchpoint, location, or channel to compare the performance between cards and access specific insights related to that card. Make the right decisions by knowing what your customers like and dislike about your product, service, or business. Lumoa allows you to track your customer experience performance in real-time.

Feedback Inn is an intuitive solution for those who take their business seriously and care about customer satisfaction. Our full-fledged, yet easy-to-access dashboard lets you design, launch, and analyze surveys, with every feature you would expect from a state-of-the-art solution. Ask your customers about their opinion about your services and analyze their feedback both offline and online. All results can be accessed in real time on your desktop and mobile device. Managing your surveys is a breeze with Feedback Inn-s intuitive, user-friendly interface. Within minutes, you can start your first survey and let your clients tell you where your customer service falls short. Then tune your services so you can achieve a better customer experience. Monitor responses in real-time through the dashboard and engage with your customers before it is too late. You can easily see suggestions and complaints on your desktop or mobile device and respond to concerns right away.

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.