Audience
Customer Experience Management platform for businesses
About Lumoa
Lumoa is a customer insight platform that automatically generates customer insights that help you make better decisions and measure the impact of investments using customer feedback. Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy. Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind. Lumoa’s executive dashboard allows you to easily overview and manage different customer journeys, customer touchpoints, and sets of data. Create cards in your dashboard that represent a specific touchpoint, location, or channel to compare the performance between cards and access specific insights related to that card. Make the right decisions by knowing what your customers like and dislike about your product, service, or business. Lumoa allows you to track your customer experience performance in real-time.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Lumoa
Founded: 2016
Finland
lumoa.me/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Lumoa Product Features
Customer Experience
Analytics
Supported
Dashboard
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Survey Management
Not Supported
