Best Customer Experience Software - Page 13
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Compare the Top Customer Experience Software as of November 2026 - Page 13
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1
Alida
Alida
Alida gives you both broad feedback and deep insights from your customers, so you can make decisions with them—not for them. Alida has the only global CXM and insights platform that empowers brands to collect and action both deep insights AND broad feedback. Delivering a world-class customer experience with actionable customer intelligence. Alida offers an unfair advantage to some of the world’s most successful brands. We help you take the guesswork out of high-stakes decisions by listening to, and acting on, your customers’ and employees’ ideas, thoughts, and feelings. It’s the best way to reduce customer churn, create meaningful experiences, and uncover new market opportunities. We refuse to ever get comfortable sticking with what feels familiar and are committed to doing what’s unexpected as long as we are confident it’s the right thing to do. That gives us an unfair competitive advantage. -
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TABLE
Table
One Platform, Countless Customer Solutions. TABLE provides all-in-one, on-demand customer service—when, where, and how the customer wants. Everything happens in one seamless interface. From first click to fiftieth purchase, the customer will have easy, instant access to your products and services. And TABLE will remember everything you need to know about them. Smart for your company, unforgettable for your customers. TABLE delivers the best experiences across the entire customer journey. Our sales and marketing campaigns are more aligned than ever! Chart Your Customer Journey With Confidence TABLE integrates with your company to create a seamless customer journey. You’ll have the tools to guide your customers every step of the way. Enable All-in-One Customer Service TABLE is so much more than chat. TABLE can deploy automated actions tailored for the customer, from appointments to payments. Plus, your experts can interact with customers through voice and video calls.Starting Price: $39 per user, per month -
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Seekify
Seekify
An Intelligent Platform to Solve for Employability. Our intelligent training platform has a new avatar. In a post-covid world, our mission is to solve one of the most fundamental problems around us - employability. We help businesses with better job ready employees. We help our youth launch their careers. Seekify integrates into multiple software used by businesses to aggregate all the data that drives their customer experience. Customers today spend more than ever before. They are also spoilt for choice more than ever before. You can’t win them over with price or features - those are taken for granted. They want to feel special, they want an experience. In today’s personalized economy, customers simply expect more. Because of technological advances, they expect you to know everything about them and tailor their experience accordingly. But for businesses to offer a great customer experience is not easy. -
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Happ CX Platform
Happ Consulting Services
Happ Customer Experience Management Platform enables you to understand and act quickly upon customer insight. Every business is unique and we make sure your customer experience management process is also unique. That’s why, with Happ, you get to design your own insight collection process. Benefits Of A Tailor-Made Cx Management Platform: A successful Customer Experience program does much more than drive short-term, tactical business improvements. It also aids strategic planning and the long-term actions that ultimately deliver a higher return on investment. Happ helps you measure the right customer experiences so you can increase: Customer Retention. Employee Engagement. Revenue. Customer experience management drives improved business performance. Understanding your customers’ expectations and what is crucial to their satisfaction helps you set priorities and reduces investment risk. Gather actionable data across the customer journey from different channels in a simple way. -
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Intellimize
Intellimize
With your marketing ideas and our machine learning, you can optimize your web site for every single visitor. Simultaneously test all of your most creative marketing ideas to constantly showcase the messaging, content, and experiences that performs best. This is way beyond A/B testing and old-school, rules-based personalization. This is the new standard for high-converting landing pages across your website. This is Continuous Conversion™—and it changes… everything. -
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Yellow.ai
Bitonic Technology Labs
Headquartered in San Mateo, Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. Recognised by Frost & Sullivan, Forrester, Gartner, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries. -
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Augment CXM
Augment CXM
Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience. Our Customer Experience Management (CXM) platform allows you to monitor your digital and voice communication in real-time and gives your team actionable guidance on how to improve your most important KPIs. Augment CXM automatically breaks conversations down into the customer's intents, the products they are talking about, and the outcomes of those conversations - giving you insight into every detail. Have you ever had to deal with a storm of unexpected customer questions? Augment CXM flags these unforeseen spikes of conversations and alerts your team to take action before they spiral out of control. Quickly understand if issues in your contact center are caused by specific agents & deliver coaching to those agents on how they can improve their handling of customer issues. -
8
Prokeep
Prokeep
Prokeep is an easy-to-use, ever-improving messaging platform built exclusively for – and by – distributors, and supported by a team focused on our customers’ success. Prokeep helps you streamline your customer communications in a way that keeps your customer relationships - and your business - growing. Prokeep is an easy-to-use, ever-improving messaging platform built exclusively for – and by – distributors, and supported by a team focused on our customers’ success. Prokeep helps you streamline your customer communications in a way that keeps your customer relationships - and your business - growing. Prokeep delivers text messages even when your phone lines are down. No software to download, no updates to install. Prokeep is a cloud-based web app that can move with you to any machine. Prokeep exchanges more than half a million messages per month. That’s hundreds of thousands orders placed, inventory confirmations and customers just saying hi. -
9
SMG
Service Management Group
Customer wants and needs change fast. Your competitors are innovating, too. If you’re not listening to customers and making changes based on their feedback, there’s no way you can keep up. As a leading experience management (XM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost loyalty and improve business performance. We combine technology and services to collect, analyze, and share feedback and behavioral data—so it’s easier for you to deliver and activate customer insights across your enterprise. We live on the cutting edge of cutting edge. Our in-house experts fixate on powerful, flexible, repeatable, and accessible solutions for your dynamic industry. Business data deserves a personal touch. Meet the ridiculously smart and seriously dedicated researchers, gurus, and share-it-alls behind SMG. Employee engagement starts at home, with a strong respect for what our own staff brings to the table and how they can best help you. -
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TELUS Digital
TELUS Digital
TELUS Digital is the customer experience transformation partner to the world’s most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach of over 83,000 experts in more than 35 countries and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production. -
11
Gemseek
Gemseek
Deliver outstanding customer experience where it matters аnd grow your business. The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction. A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you increase customer satisfaction YOY by at least 15pp, retain 40% more customers, get 10% more revenue from closed-loop customer feedback initiatives, and spend 30% less on customer support. GemSeek customer experience platform enables multi-country programs where you understand what impacts customer satisfaction. Measure experience in real time across all channels and identify key satisfaction drivers. Provide AI-driven recommendations for retaining and growing customers. -
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mediarithmics
mediarithmics
mediarithmics is the modern Customer Data Platform that helps enterprise players revolutionize growth by re-architecting consumer engagement at scale. We power real-time marketing personalization, cookie-less audience monetization, and agile data collaboration within a single technology solution. By de-siloing data across your business, we enable marketing, monetization, product, and data teams to action insights to create more compelling customer experiences. -
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Voyc
Voyc
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments. We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation. -
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Glia
Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. -
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UniFocus
UniFocus
Now, more than ever your managers need the right technology to do their jobs, manage their teams and address day-to-day challenges. Our integrated solutions are designed to optimize your workforce management in real-time. We provide the industry expertise, training, technology, and partnership to ensure that your managers have the tools they need to make smarter decisions. We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business. -
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Salesfloor
Salesfloor
Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Salesfloor is an award winning platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver personalized and convenient experiences for customers on any channel through live chat, video calling, e-mail, SMS and more. Customers connect with a local store associate in real-time through video, live chat, e-mail, SMS and appointment requests (virtual or in-store). Associates sell virtually through multiple channels and sales are attributed to the appropriate associate or store. Empower associates to serve customers in a personalized way across all channels and develop more meaningful relationships. -
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Minerva
Minerva Knows
Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our mission is to make it easy for anyone to do anything online, especially you. We show you where to click, and what to do next. Download our extension today! We are making process knowledge and expertise instantly accessible wherever you need it, right as you need it. Minerva Pro enables you to make private recipes, create teams, and view analytics at the individual, team and recipe level. -
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Emplifi
Emplifi
Convert followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). Make your brand shoppable. Deliver easy shopping experiences your customer crave on their favorite social platforms. Show them you care. Power great customer service and care experiences with AI-powered tools and targeted insights. Empathize with customer needs instantly and amplify the right brand experiences at every touchpoint. Emplifi gives you everything you need to close the CX gap. Emplifi Social Marketing Cloud unifies all the tools a global enterprise needs to succeed on social media. From analytics and listening to publishing and community care - it’s the most advanced way to manage social media today. Emplifi Social Commerce Cloud enables you to deliver modern commerce experiences your customers expect. In just a few clicks, users will be able to complete their journeys from discovery to purchase. It's the fastest path to more revenue. -
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Spearline
Spearline
Proactively test and monitor critical aspects of any line, from any device, almost anywhere in the world, from the comfort of your desk. Our most straightforward test, and the basis for all our customers’ testing setup. Enables replication of a customer’s call and generation of objective audio quality scores. Latency is the time between when you speak, to when the other person hears your voice. Enables you to replicate a conference call and test all conference functionality. Allows you to bring your customer’s network into the testing loop. Measure the performance of your own or outsourced contact centers. Test an SMS message before you send it to your customer. Know how quickly your customers’ calls are answered and take action if they’re being kept waiting. Make sure your customers’ experience of touch tone (DTMF) options are seamless and smooth. -
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ASAPP
ASAPP
ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at our core, our solutions get beyond basic automation to dramatically increase contact center capacity. At the center of our approach is GenerativeAgent®—a customer service AI agent that autonomously and safely resolves complex customer interactions over voice and chat. When unable to fully resolve on its own, it knows how and when to involve the right human agents. • Real-time AI-human collaboration with Human-in-the-Loop Agent (HILA) workflow • Full visibility into GenerativeAgent interactions, and Conversation Monitoring for QA at scale • Enterprise-Grade Guardrails & Data Protection • Safely test AI behavior in simulated environments to help you launch confidently Designed for enterprise contact centers, GenerativeAgent® is ideal for organizations handling high volumes of complex voice and chat interactions, including those in regulated industries. -
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PAM Wayfinding
PAM
PAM is the world-leading smart navigation platform for iconic city districts. Transforming big difficult spaces into pleasurable and profitable places, personalizing precincts and turning visitors into fans. Turn your visitors into fans at major events with contextual messaging, directions, mapping and routing to reduce congestion and drive customer engagement. Provide a virtual twin of your smart city district on interactive kiosks and smart phones so your customers can find exactly what they’re looking for. Be innovative and creatively engage visitors, to improve customer satisfaction and increase revenue. Deliver contextual messaging to promote experiences and improve accessibility. Event specific routing, text-to-speech and multi-lingual translations. Develop your playbook to manage your event from start to finish, with dynamic sign information to manage the flow of your visitors. -
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Zipari
Zipari
Your challenges are our exclusive focus: driving health plan KPIs, acquiring and retaining members, running efficient operations, managing better benefits utilization, and positively impacting health outcomes. With Zipari, you can access the first and only technology platform built to simultaneously address every one of these CX challenges for your entire business. Increase adoption, activate and re-activate digital engagement, orchestrate personalized experiences with employers, brokers, providers, and members. Educate consumers about benefits, increase wellness program adoption, and automate next-best-action recommendations driven by real-time data and pre-built goals to deliver the highest value. Simplify administrative tasks with pre-built workflows and reduce call-center volume across all consumers. Integrate seamlessly with your existing infrastructure and technology. -
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Infosys Genome Solution
Infosys
The Genome Solution enables enterprises across industries, leverage the power of analytics to provide end-customers with highly personalized experiences. The solution helps enterprises capture a customer’s behavior across channels such as digital, social, offline and data residing within the enterprise, and collate it based on behavioral attributes (genomes). With over 5,000 prefabricated customer genomes, the solution helps enterprises optimize data preparation and analysis time – freeing up 80% of time used to prepare the data, thereby significantly enhancing the time available to analyze the data. It also creates a foundation for predictive and prescriptive analytics to drive persona-based contextual insights. -
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Cauliflower
Cauliflower
Whether for a service or a product, whether a snapshot or monitoring over time - Cauliflower processes feedback and comments from various application areas. Using Artificial Intelligence (AI), Cauliflower identifies the most important topics, their relevance, evaluation and relationships. In-house developed machine learning models for the extraction of content and evaluation of sentiment. Intuitive dashboards with filter options and drill-downs. Use included variables for language, weight, ID, time or location. Define your own filter variables in the dropdown. Cauliflower translates the results into a uniform language if required. Define a company-wide language about customer feedback instead of reading it sporadically and quoting individual opinions. -
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Today's customers have more ways to research and purchase their products than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all channels. The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle. Infor Customer Experience Suite provides purpose-built CX software to help manage the entire sales cycle from engagement to sales automation, to configure-to-quote and contracts. The art of learning from customer behavior has evolved rapidly. With tools like marketing resource management, decision-making applications, and omnichannel campaign management, Infor Customer Experience Suite's marketing solutions help leverage data to engage customers like never before.
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IdeaCloud
IdeaCloud
IdeaCloud offers a new mix of services and technology to help brands find and retain new customers through a powerful interactive platform. IdeaCloud is an interactive storytelling platform that elevates discussions about technology by creating a context that customers easily understand. Through a patent-pending, cloud-based trigger system, IdeaCloud creates vivid visualizations that showcase technology—putting it in motion across multiple screens and devices with a click, touch or swipe. IdeaCloud is a powerful technology that’s made more powerful by a team of visual storytellers and expert collaborators. They craft stories combining animation, mobile apps and a full range of digital formats to bring use cases to life. IdeaCloud simulations are ideal for keynotes, sales meetings, tradeshows, and more because they open a door to the audience and connect them to the experience in thoughtful ways. -
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Sutherland Connect
Sutherland
Customer service is the most vital element for customer retention and loyalty, impacting both top-line and bottom-line growth. With customer expectations across both business and retail transforming significantly in recent years, today’s customers now engage seamlessly across channels like social media, messaging and interactive chats. They want great customer experience delivered fast and effectively regardless of the channel they choose, with consistent and continuous support even when they switch channels midstream. Sutherland Connect is a comprehensive cloud-based omnichannel customer experience platform. It brings together leading engagement technologies that we use to service clients globally and extends these in a secure, multi-tenant hosted environment. It means our hybrid model can offer features only available in on-premise solutions through the cloud in an ‘as-a-service model’. -
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Press Ganey
Press Ganey
Meet and exceed consumer expectations for care—and achieve new levels of growth and loyalty. Press Ganey’s next-generation Consumer Experience technology will revolutionize patient acquisition, retention, and reputation management at your healthcare organization. Press Ganey announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry. Press Ganey will combine its industry-leading patient experience data with SPH’s rich member experience data to unite previously fragmented provider and payer insights to drive optimal healthcare outcomes. Your dedicated Press Ganey success team is on hand to guide and advise you every step of the way. Our continued investment in leading-edge technology and top talent puts our clients at the forefront of healthcare. -
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Resonate
Resonate
The customer experience management platform allows you to scale customer-centricity throughout your organization. Allowing brands to listen, learn and delight customers. Empowering over 10,000 frontline staff across leading businesses. Powering global customer experiences on 4 continents. We come with deep experience in the customer experience domain having launched successful feedback programs for marketing, customer experience, digital, group operations, and more. We also apply expertise from many domains, to help our partners connect data across divisions and bring new holistic insights to their teams that create impact. The Resonate CX Platform provides an end-to-end customer experience management platform that is geared to complexity and scale. The analytical component of this platform is unique in the way that it visualizes customer data, both structured and unstructured data (e.g. ratings and comments) in one integrated environment. -
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CX.AI
CX.AI
Automatically understand text feedback with the same accuracy of a human expert, but with computer-level speed. Machine Learning doubles the predictive power and the causal machine learning eliminates biases and blind spots of conventional driver analysis. We are here to make this work for you. Enterprises can’t leave things to chance just because it saves money. We are drowning in data. A dashboard should help you to draw key conclusions. The CX.AI simulator lets you size the impact of actions. Impacts on CX and financial bottom line.Starting Price: $600 per model per month
