Audience

Organizations looking for a customer experience platform

About Infosys Genome Solution

The Genome Solution enables enterprises across industries, leverage the power of analytics to provide end-customers with highly personalized experiences. The solution helps enterprises capture a customer’s behavior across channels such as digital, social, offline and data residing within the enterprise, and collate it based on behavioral attributes (genomes). With over 5,000 prefabricated customer genomes, the solution helps enterprises optimize data preparation and analysis time – freeing up 80% of time used to prepare the data, thereby significantly enhancing the time available to analyze the data. It also creates a foundation for predictive and prescriptive analytics to drive persona-based contextual insights.

Integrations

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Company Information

Infosys
Founded: 1981
India
www.infosys.com/services/data-analytics/offerings/infosys-customer-genome-solution.html

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online

Infosys Genome Solution Frequently Asked Questions

Q: What kinds of users and organization types does Infosys Genome Solution work with?
Q: What languages does Infosys Genome Solution support in their product?
Q: What kind of support options does Infosys Genome Solution offer?
Q: What type of training does Infosys Genome Solution provide?

Infosys Genome Solution Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Infosys Genome Solution Additional Categories