Audience
Companies looking for customer and employee experience management platforms to enable them to understand and act quickly upon customer and employee insight
About Happ CX Platform
Happ Customer Experience Management Platform enables you to understand and act quickly upon customer insight. Every business is unique and we make sure your customer experience management process is also unique. That’s why, with Happ, you get to design your own insight collection process. Benefits Of A Tailor-Made Cx Management Platform: A successful Customer Experience program does much more than drive short-term, tactical business improvements. It also aids strategic planning and the long-term actions that ultimately deliver a higher return on investment. Happ helps you measure the right customer experiences so you can increase: Customer Retention. Employee Engagement. Revenue. Customer experience management drives improved business performance. Understanding your customers’ expectations and what is crucial to their satisfaction helps you set priorities and reduces investment risk. Gather actionable data across the customer journey from different channels in a simple way.
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Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,..
Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes.
After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.
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Happ EX Platform
A successful Customer Experience program does much more than drive short-term, tactical business improvements. It also aids strategic planning and the long-term actions that ultimately deliver a higher return on investment. Happ helps you measure the right customer experiences so you can increase: customer retention, employee engagement and revenue. Customer experience management drives improved business performance. Understanding your customers’ expectations and what is crucial to their satisfaction helps you set priorities and reduces investment risk.
HAPP customer experience management platform features. Digital surveys: Send surveys through alternative digital channels to optimise response rates. Fully automated: Insight collection process triggered by transactions, enabled by simple integrations. Machine learning: Ask the right question to the right customer at the right time – no more frustrated customers and poor survey experiences.
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Kore.ai
Kore.ai is an enterprise AI platform that enables organizations to build, deploy, manage, and optimize AI agents for customer service and employee productivity use cases. Its Agent Platform, known as Artemis, provides the foundation for creating AI-powered applications, intelligent workflows, and enterprise-grade automation solutions. The platform includes pre-built applications for industries such as banking, healthcare, retail, human resources, recruiting, and IT support. Organizations can also leverage AI agent builders, enterprise search, orchestration tools, and marketplace integrations to accelerate development and deployment. Kore.ai is designed to support large-scale enterprise environments with strong governance, administrative controls, and integration capabilities. By combining AI agents, automation, and business process intelligence, Kore.ai helps enterprises improve operational efficiency and customer experiences.
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CustomerHero
CustomerHero is a Software with a Service solution for building an effective Voice of Customer program, helping companies collect, analyze, and act on customer feedback so they can deliver better experiences and grow loyalty. Designed for companies of any size and industry, CustomerHero brings feedback management into one place with tools for customer experience, employee experience, patient experience, guest experience, and multichannel feedback. It helps teams understand customers better, exceed expectations at every step, and turn raw data into actions through real-time insights, actionable feedback, and customizable dashboards. CustomerHero captures feedback across every touchpoint, online, in-store, and beyond, building a unified view of the customer journey so feedback does not just get collected, but drives meaningful change across the organization.
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Integrations
No integrations listed.
Company Information
Happ Consulting Services
Founded: 2015
United Kingdom
www.happcons.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
Happ CX Platform Frequently Asked Questions
Happ CX Platform Product Features
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Multi-Channel Collection
Supported
Survey Management
Supported
Text Analysis
Supported
Action Management
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Sentiment Analysis
Not Supported
Trend Analysis
Not Supported
