Audience

Customer Experience Management platform for businesses

About Augment CXM

Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience. Our Customer Experience Management (CXM) platform allows you to monitor your digital and voice communication in real-time and gives your team actionable guidance on how to improve your most important KPIs. Augment CXM automatically breaks conversations down into the customer's intents, the products they are talking about, and the outcomes of those conversations - giving you insight into every detail. Have you ever had to deal with a storm of unexpected customer questions? Augment CXM flags these unforeseen spikes of conversations and alerts your team to take action before they spiral out of control. Quickly understand if issues in your contact center are caused by specific agents & deliver coaching to those agents on how they can improve their handling of customer issues.

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Integrations

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Company Information

Augment CXM
Founded: 2016
United States
www.augmentcxm.com

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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

Augment CXM Frequently Asked Questions

Q: What kinds of users and organization types does Augment CXM work with?
Q: What languages does Augment CXM support in their product?
Q: What kind of support options does Augment CXM offer?
Q: What other applications or services does Augment CXM integrate with?
Q: What type of training does Augment CXM provide?

Augment CXM Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis