ZepCall

ZepCall

Shivtel Communications
iCallify

iCallify

4.7 out of 5 stars
ZepCall iCallify

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ZepCall:

About

ZepCall is a click-to-call solution, that helps to convert visitors into sales with an Instant One-to-One Phone Call, a call button enabled on the websites and mobile apps for instant call connections. With an added advantage of a Virtual Number. It's a plug-and-play solution, no developer is required. Let me explain to you, how it works. A visitor enters a phone number and gets the number verified via OTP. An instant call is generated between a business representative and the visitor. Now the question is how to use ZepCall for your Business. Once you log in to ZepCall, a Dashboard will appear. This Dashboard will help you to get a quick overview of the Leads and Lead’s Performance on a daily and monthly basis. You can Create Campaign for Click-to-Call and OR Virtual Numbers according to your requirement. To Create a Click-to-Call Campaign, you need to fill out a form. Enter Campaign Name, Choose the color for the Icon, Choose CLI, you can input the ‘Thank you text’ .
iCallify:

About

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.
ZepCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
iCallify:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
ZepCall:

Audience

Travel Agencies, Small business, Real Estate, etc.
iCallify:

Audience

SMBs, large enterprises, BPOs, banks, healthcare providers, e-commerce, telecom, real estate, and IT/ICT companies
ZepCall:

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported
iCallify:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ZepCall:

API

Offers API Supported
iCallify:

API

Offers API Not Supported
ZepCall:

Screenshots and Videos

iCallify:

Screenshots and Videos

ZepCall:

Pricing

₹6000
Quarterly, half-yearly and annual plans
Free Version Not Supported
Free Trial Supported
iCallify:

Pricing

$10 /user/month
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Version Not Supported
Free Trial Supported
ZepCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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iCallify:

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.3 / 5
support 4.8 / 5
iCallify:

Pros & Cons from Real Users

Pros

  • iCallify brings useful contact center capabilities into one platform. I particularly like its calling, IVR, call routing, monitoring, reporting, and dialer features. The platform provides flexibility for different communication workflows and can be adapted to varying business requirements.
  • Comprehensive omnichannel contact center features Auto, predictive, power, and preview dialers Easy-to-use agent and supervisor interfaces Real-time monitoring and reporting WhatsApp and messaging integration Suitable for different business and contact center requirements
  • Robust multi-tenant architecture White-label support for service providers Comprehensive contact center and UC features Flexible deployment options Excellent customer support
  • Easy-to-use interface with a short learning curve. Comprehensive contact center and cloud IP PBX features in one platform. Reliable call quality and stable performance. Omnichannel support for voice, SMS, and other customer communication channels. Powerful call routing, IVR, and real-time analytics. Scalable for businesses of different sizes. Responsive and knowledgeable customer support. Flexible customization and integration options.
  • Easy campaign setup with bulk voice message delivery. Supports personalized and scheduled broadcasts. Real-time analytics for campaign tracking.

Cons

  • The platform has many available features, so understanding and configuring everything can take some time for new users. More detailed onboarding guidance and simplified configuration would make the initial experience easier.
  • The platform has a wide range of features, so new users may need some time to explore and understand all the available functionality.
  • The platform offers many advanced features, so new users may need a little time to explore everything. However, the documentation and support team make the learning process smooth.
  • The extensive feature set can take time to fully explore for new users. Some advanced configurations may require assistance from the support team during initial setup.
  • Dashboard could be more customizable for detailed campaign insights.
ZepCall:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
iCallify:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ZepCall:

Company Information

Shivtel Communications
Founded: 2018
India
zepcall.com
iCallify:

Company Information

iCallify
Founded: 2011
United States
icallify.com
ZepCall:

Alternatives

iCallify:

Alternatives

ZepCall:
iCallify:
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
5.0 out of 5 stars
ZepCall:
NextGenSwitch

NextGenSwitch

Infosoftbd Solutions
iCallify:
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
4.8 out of 5 stars
ZepCall:
Greeter

Greeter

Elision Technologies Pvt Ltd
iCallify:
uContact

uContact

net2phone
5.0 out of 5 stars
ZepCall:
Kaleyra

Kaleyra

5.0 out of 5 stars
iCallify:
ZepCall:

Categories

Telephony Supported
iCallify:

Categories

Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported
ZepCall:

Telephony Features

Auto-Dialer Supported
Call Center Management Not Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported
iCallify:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
ZepCall:

Integrations

Salesforce Supported
Zoho CRM Supported
Odoo Not Supported
WhatsApp Not Supported
iCallify:

Integrations

Salesforce Supported
Zoho CRM Supported
Odoo Supported
WhatsApp Supported
ZepCall:
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iCallify:
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