NextGenSwitch

The urLive cloud service makes it easy for your customers to make live, high-definition video calls to your team. A single click on an endlessly reusable URL that can be shared anywhere – known as an Infinity Link™ – instantly starts a secure, private call with your designated team. No download, install, account creation, or password required. Unlike teleconferencing services, urLive allows your team to answer multiple, simultaneous inbound video calls from the same link. Calls are automatically routed and queued to your staff or even specific individuals based on a set of rules, such as expertise, skills, and availability. Once a call is answered it can be manually routed and shared through Attended Call Transfer. The service includes an option for customers to schedule calls. urLive is a no-code deployment service. It is configured, managed, and supported through a straightforward web portal. Strengthen engagement with customer-initiated live video calls.

Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.