About
WaitWell is a secure, scalable queue management and appointment scheduling platform for healthcare, retail, government, and enterprise service organizations. It reduces wait times, improves customer flow, and streamlines service delivery across single and multi-location operations. Customers can join virtual queues or book appointments via QR codes, web, SMS, kiosks, or chat, with real-time status updates and notifications.
WaitWell includes AI-powered features to support customer routing, service guidance, and operational efficiency. Staff use real-time dashboards and reporting to monitor performance, identify bottlenecks, and optimize staffing. Managers can query operational data using natural language to analyze trends and improve throughput and service outcomes.
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About
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Healthcare, Universities, Colleges, Amusement Parks, Recreation Centers, Retail, Logistics
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Audience
Small businesses
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29/location
WaitWell is offered as a site license. We tailor plans for each organization.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationWaitWell
Founded: 2020
Canada
www.waitwell.ca
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Company InformationWeave
Founded: 2011
United States
www.getweave.com
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Alternatives |
Alternatives |
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CategoriesWaitWell makes booking and managing appointments seamless by combining scheduling with real-time queue management. Customers can book online, by SMS, QR code, or kiosk, and still join a virtual waitlist if needed. Appointments sync directly with Outlook and Google Calendar, while automated SMS/email reminders reduce no-shows. Staff gain one central dashboard to manage both walk-ins and scheduled visits, track wait times, and view analytics on cancellations and no-shows. With customizable workflows, pre-service forms, and multilingual support, WaitWell ensures smoother service flow across healthcare, government, education, and retail settings. WaitWell helps customers skip crowded waiting rooms and long lines by letting them book appointments online or join a virtual queue from their phone. They get real-time updates, reminders, and notifications so they always know their place in line. With easy check-ins, pre-filled forms, and shorter wait times, WaitWell makes every visit smoother, faster, and less stressful. WaitWell helps organizations manage staff shifts efficiently alongside customer appointments. Employees can view schedules, swap shifts, and receive updates in real time, while managers track coverage, attendance, and peak periods from one central dashboard. By automating shift planning and providing clear communication, WaitWell reduces scheduling conflicts and ensures teams are always prepared to deliver smooth customer experiences. WaitWell streamlines patient appointments and clinic workflows, allowing patients to book, reschedule, or join a virtual queue online or via kiosk. Automated reminders reduce no-shows, while staff track patient flow, wait times, and cancellations from a single dashboard. By combining appointment management with pre-visit forms and real-time updates, WaitWell improves patient experience and clinic efficiency. WaitWell keeps patients informed and involved throughout their care journey. Automated reminders, real-time updates, and pre-visit forms make scheduling and check-ins effortless. By reducing wait times and providing clear communication, WaitWell enhances satisfaction, trust, and overall patient experience. WaitWell simplifies and accelerates the patient intake process by allowing patients to complete pre-registration, health forms, consent documents, and insurance information online or via kiosk before their appointment. Automated reminders and real-time notifications keep patients informed about their upcoming visits, reducing no-shows and front-desk congestion. Staff can monitor arrivals, track wait times, and manage patient flow from a centralized dashboard, ensuring each patient is checked in efficiently. By digitizing intake and combining it with virtual queue management, WaitWell improves accuracy, enhances the patient experience, and allows clinics to operate more smoothly and efficiently. WaitWell streamlines patient scheduling by allowing patients to book, reschedule, or cancel appointments online, via mobile, kiosk, or in person. Automated reminders and notifications reduce no-shows and keep patients informed, while staff can view and manage appointments in real time through a centralized dashboard. The system integrates with calendars and supports pre-visit forms, payments, and virtual queue management, ensuring a smooth, organized, and efficient scheduling process. By optimizing both patient experience and clinic operations, WaitWell helps healthcare providers reduce wait times, improve flow, and deliver more reliable care. WaitWell transforms traditional lines into smart, virtual queues that improve both customer experience and operational efficiency. Customers can join the queue remotely via mobile, kiosk, or online, and receive real-time updates on their place in line. Staff gain a centralized dashboard to monitor arrivals, wait times, and service flow, allowing them to prioritize effectively and reduce congestion. Automated notifications and clear communication keep everyone informed, resulting in shorter perceived wait times, smoother service, and a more organized environment for both visitors and staff. WaitWell streamlines how organizations welcome and track visitors. Guests can pre-book appointments or check in on arrival via kiosk, QR code, or mobile link, reducing front-desk congestion. Automated notifications keep visitors informed, while staff see real-time arrival updates and visitor flow in one dashboard. With features like pre-registration, ID capture, and analytics, WaitWell ensures a secure, efficient, and professional visitor experience. WaitWell lets customers join a virtual waitlist from their phone, kiosk, or online, eliminating crowded lines and long waits. Staff can manage arrivals in real time, track wait times, and prioritize service efficiently. Automated notifications keep customers informed, ensuring a smoother and more organized experience for everyone. WaitWell automates key operational workflows to streamline service delivery and reduce manual tasks. From appointment scheduling and patient intake to queue management and notifications, processes run automatically, keeping both staff and customers informed in real time. Staff can monitor, adjust, and optimize workflows through a centralized dashboard, while automated reminders, alerts, and pre-filled forms reduce errors and no-shows. By integrating scheduling, check-ins, and virtual queuing, WaitWell enhances efficiency, improves service consistency, and frees staff to focus on delivering a better customer or patient experience. |
Categories |
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Appointment Scheduling Features
Appointment Reminders
Supported
Automated Scheduling
Supported
Calendar Sync
Supported
Client Database
Supported
Group Scheduling
Supported
Mobile Access
Supported
Multi-Location
Supported
Online Booking
Supported
Online Payments
Supported
Recurring Appointments
Supported
Room Booking Management
Supported
Medical Scheduling Features
Appointment Management
Supported
Billing & Invoicing
Supported
Drag & Drop
Supported
Facility Scheduling
Supported
Multi-Location
Supported
No-Show Tracking
Supported
On Call Scheduling
Supported
Patient Records
Supported
Patient Scheduling
Supported
Physician Management
Supported
Recurring Appointments
Supported
Self Service Portal
Supported
Staff Scheduling
Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Employee Scheduling Features
Appointment Management
Supported
Automated Scheduling
Supported
Calendar Management
Supported
Employee Database
Not Supported
Group Scheduling
Supported
Messaging
Supported
Mobile Access
Not Supported
Payroll Management
Not Supported
Reporting/Analytics
Supported
Resource Management
Not Supported
Schedule Distribution
Not Supported
Scheduling
Supported
Shift Scheduling
Supported
Shift Swapping
Supported
Time Clock
Supported
Time Tracking
Supported
Vacation / Leave Tracking
Supported
Queue Management Features
Appointment Scheduling
Supported
Calendar
Supported
Communication Tools
Supported
Contactless
Supported
Customer Surveys
Supported
Dashboard
Supported
For Banks
Supported
For Government
Supported
For Healthcare
Supported
For Restaurants
Supported
For Retail
Supported
SMS Marketing
Supported
Supports Multiple Counters
Supported
Virtual Queue
Supported
Visitor Management Features
Alerts/Notifications
Supported
Badge Management
Not Supported
Document Management
Supported
ID Scan
Supported
Pre-Registration
Supported
Registration Management
Supported
Self Check-in
Supported
Visitor Tracking
Supported
Watch List
Not Supported
Waitlist Features
Alerts/Notifications
Supported
Customer Database
Supported
For Restaurants
Supported
Prioritization
Supported
Public Waitlist
Supported
Reporting & Statistics
Supported
Self Check-in
Supported
Waiting Time Tracking
Supported
Waitlist Status Tracking
Supported
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Appointment Scheduling Features
Appointment Reminders
Supported
Automated Scheduling
Supported
Calendar Sync
Supported
Client Database
Supported
Group Scheduling
Not Supported
Mobile Access
Supported
Multi-Location
Supported
Online Booking
Not Supported
Online Payments
Supported
Recurring Appointments
Supported
Room Booking Management
Not Supported
Appointment Reminder Features
Appointment Scheduling
Supported
Calendar Management
Supported
Call Reminders
Supported
Email Reminders
Supported
Online Booking
Not Supported
Payment Reminders
Supported
Recurring Appointments
Supported
Rescheduling
Supported
SMS Messaging
Supported
Two-Way Messaging
Supported
Business Phone Systems Features
Call Logging
Supported
Call Monitoring
Supported
Call Recording
Supported
Call Routing
Supported
Employee Directory
Not Supported
IVR / Voice Recognition
Supported
Mobile Access
Supported
Virtual Call Center
Not Supported
Web Conferencing
Not Supported
Business VoIP Features
Call Parking
Not Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Not Supported
IVR / Voice Recognition
Supported
Ring Groups
Not Supported
SIP Trunking
Not Supported
Unified Communications
Not Supported
Voice Quality Enhancement
Not Supported
Call Tracking Features
Call Log
Not Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
CRM
Not Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Not Supported
Contact Management Features
Activity Management
Not Supported
Appointment Management
Supported
Contact Database
Not Supported
Contact History
Not Supported
Contact Import/Export
Not Supported
Customer Pipeline
Not Supported
Email Marketing
Not Supported
Group Management
Not Supported
Interaction Tracking
Not Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Sales Pipeline Management
Not Supported
Search / Filter
Not Supported
Segmentation
Not Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
Customer Advocacy Features
Advocate Management
Supported
Campaign Management
Supported
Communication Management
Supported
Community Management
Not Supported
Gamification
Not Supported
Referral Tracking
Not Supported
Reporting/Analytics
Supported
Rewards Program
Not Supported
Social Engagement
Not Supported
Customer Communications Management Features
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Email Distribution
Supported
Interactive Content
Not Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Print Management
Not Supported
Template Management
Supported
Video Content
Not Supported
Customer Feedback Features
Alerts / Notifications
Supported
Behavior Analytics
Not Supported
Bug Reports
Not Supported
Community Feedback Tools
Not Supported
Live Chat
Not Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Not Supported
Screenshot / Screen Capture
Not Supported
Surveys
Not Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
Visual Feedback Tools
Not Supported
Voice of the Customer (VoC)
Not Supported
Website Feedback
Not Supported
Email Marketing Features
A/B Testing
Not Supported
Artificial Intelligence
Not Supported
Auto-Responders
Not Supported
CAN SPAM Compliance
Not Supported
Customer Surveys
Supported
Drip Campaigns
Supported
Dynamic Content
Not Supported
Event Triggered Email
Not Supported
Image Library
Supported
Landing Pages/Web Forms
Not Supported
Mailing List Management
Supported
Mobile Optimized Emails
Supported
Reporting/Analytics
Supported
Subscriber Management
Supported
Template Management
Supported
WYSIWYG Email Editor
Supported
Healthcare CRM Features
Audience Targeting
Supported
Campaign Management
Supported
Marketing Automation
Supported
Medical History Records
Supported
Patient Communications
Supported
Patient Management
Supported
Physician Management
Not Supported
Predictive Analytics
Supported
IVR Features
Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
Voice Customization
Not Supported
Voice Mail
Supported
Internal Communications Features
App Integration
Supported
Blogs
Not Supported
Chat/Messaging
Supported
Email Management
Not Supported
Employee Directory
Not Supported
Event Calendar
Not Supported
Newsletter Management
Not Supported
Photo Gallery
Not Supported
Social Sharing
Not Supported
Survey Management
Not Supported
Telephony
Not Supported
Video Chat
Not Supported
Voice Chat
Not Supported
Lead Management Features
Activity Tracking
Not Supported
Campaign Management
Supported
Lead Capture
Not Supported
Lead Distribution
Not Supported
Lead Nurturing
Not Supported
Lead Scoring
Not Supported
Lead Segmentation
Not Supported
Pipeline Management
Not Supported
Prospecting Tools
Not Supported
Source Tracking
Not Supported
Local Marketing Features
Advertising Management
Not Supported
CRM
Supported
Email Marketing
Supported
Feedback Management
Not Supported
Live Chat
Not Supported
NAP Management (Name/Address/Phone)
Not Supported
Online Listings Management
Not Supported
PR Management
Not Supported
Reporting / Analytics
Not Supported
Review Management
Supported
SEO Management
Not Supported
Social Media Management
Not Supported
Store Locator
Not Supported
Website Management
Not Supported
Loyalty Management Features
CRM
Supported
Customer Activity Tracking
Supported
Discount Management
Not Supported
Gift Card System
Not Supported
Loyalty Card System
Not Supported
Member Portal
Not Supported
Membership Management
Not Supported
No-Card Loyalty System
Not Supported
Referral Tracking
Not Supported
Rewards Management
Not Supported
White Label
Not Supported
Payment Processing Features
ACH Check Transactions
Not Supported
Bitcoin Compatible
Not Supported
Debit Card Support
Supported
Gift Card Management
Not Supported
Mobile Payments
Supported
Online Payments
Supported
POS Transactions
Not Supported
Receipt Printing
Not Supported
Recurring Billing
Supported
Signature Capture
Not Supported
Review Management Features
Campaign Management
Supported
Dashboard
Supported
Negative Feedback Management
Not Supported
Response Management
Supported
Review Monitoring
Supported
Review Notification
Supported
Review Request
Supported
Sentiment Analysis
Not Supported
Social Sharing
Supported
White Label
Not Supported
SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Supported
Message Personalization
Supported
MMS
Supported
Mobile Coupons
Not Supported
Mobile Keywords
Not Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
Team Communication Features
Activity / News Feed
Not Supported
Audio Calls
Supported
Calendar Management
Not Supported
Chat / Messaging
Supported
Discussion Threads
Supported
File Sharing
Not Supported
Mobile Access
Supported
Push Notifications
Supported
Search
Not Supported
Surveys & Feedback
Not Supported
Task Management
Supported
Video Conferencing
Not Supported
Telephony Features
Auto-Dialer
Supported
Call Center Management
Not Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Supported
VoIP
Supported
Unified Communications Features
Audio / Video Conferencing
Supported
Calendar Management
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Fax Management
Supported
File Sharing
Not Supported
Mobile Access
Supported
Multi-User Collaboration
Supported
Voice Mail
Supported
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Integrations
AVImark
Not Supported
Azure-AD-External-Identities
Supported
CharmHealth
Supported
CodeKeep
Not Supported
DentiMax
Not Supported
Dentina.Ai
Not Supported
Easy Dental
Not Supported
Google Meet
Supported
Google Sheets
Supported
HubSpot CRM
Supported
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Integrations
AVImark
Supported
Azure-AD-External-Identities
Not Supported
CharmHealth
Not Supported
CodeKeep
Supported
DentiMax
Supported
Dentina.Ai
Supported
Easy Dental
Supported
Google Meet
Not Supported
Google Sheets
Not Supported
HubSpot CRM
Not Supported
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