About
WaitWell is a secure, scalable queue management and appointment scheduling platform for healthcare, retail, government, and enterprise service organizations. It reduces wait times, improves customer flow, and streamlines service delivery across single and multi-location operations. Customers can join virtual queues or book appointments via QR codes, web, SMS, kiosks, or chat, with real-time status updates and notifications.
WaitWell includes AI-powered features to support customer routing, service guidance, and operational efficiency. Staff use real-time dashboards and reporting to monitor performance, identify bottlenecks, and optimize staffing. Managers can query operational data using natural language to analyze trends and improve throughput and service outcomes.
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About
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Healthcare, Universities, Colleges, Amusement Parks, Recreation Centers, Retail, Logistics
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Audience
Small businesses
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29/location
WaitWell is offered as a site license. We tailor plans for each organization.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationWaitWell
Founded: 2020
Canada
www.waitwell.ca
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Company InformationWeave
Founded: 2011
United States
www.getweave.com
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Alternatives |
Alternatives |
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CategoriesWaitWell makes booking and managing appointments seamless by combining scheduling with real-time queue management. Customers can book online, by SMS, QR code, or kiosk, and still join a virtual waitlist if needed. Appointments sync directly with Outlook and Google Calendar, while automated SMS/email reminders reduce no-shows. Staff gain one central dashboard to manage both walk-ins and scheduled visits, track wait times, and view analytics on cancellations and no-shows. With customizable workflows, pre-service forms, and multilingual support, WaitWell ensures smoother service flow across healthcare, government, education, and retail settings. WaitWell helps customers skip crowded waiting rooms and long lines by letting them book appointments online or join a virtual queue from their phone. They get real-time updates, reminders, and notifications so they always know their place in line. With easy check-ins, pre-filled forms, and shorter wait times, WaitWell makes every visit smoother, faster, and less stressful. WaitWell helps organizations manage staff shifts efficiently alongside customer appointments. Employees can view schedules, swap shifts, and receive updates in real time, while managers track coverage, attendance, and peak periods from one central dashboard. By automating shift planning and providing clear communication, WaitWell reduces scheduling conflicts and ensures teams are always prepared to deliver smooth customer experiences. WaitWell streamlines patient appointments and clinic workflows, allowing patients to book, reschedule, or join a virtual queue online or via kiosk. Automated reminders reduce no-shows, while staff track patient flow, wait times, and cancellations from a single dashboard. By combining appointment management with pre-visit forms and real-time updates, WaitWell improves patient experience and clinic efficiency. WaitWell keeps patients informed and involved throughout their care journey. Automated reminders, real-time updates, and pre-visit forms make scheduling and check-ins effortless. By reducing wait times and providing clear communication, WaitWell enhances satisfaction, trust, and overall patient experience. WaitWell simplifies and accelerates the patient intake process by allowing patients to complete pre-registration, health forms, consent documents, and insurance information online or via kiosk before their appointment. Automated reminders and real-time notifications keep patients informed about their upcoming visits, reducing no-shows and front-desk congestion. Staff can monitor arrivals, track wait times, and manage patient flow from a centralized dashboard, ensuring each patient is checked in efficiently. By digitizing intake and combining it with virtual queue management, WaitWell improves accuracy, enhances the patient experience, and allows clinics to operate more smoothly and efficiently. WaitWell streamlines patient scheduling by allowing patients to book, reschedule, or cancel appointments online, via mobile, kiosk, or in person. Automated reminders and notifications reduce no-shows and keep patients informed, while staff can view and manage appointments in real time through a centralized dashboard. The system integrates with calendars and supports pre-visit forms, payments, and virtual queue management, ensuring a smooth, organized, and efficient scheduling process. By optimizing both patient experience and clinic operations, WaitWell helps healthcare providers reduce wait times, improve flow, and deliver more reliable care. WaitWell transforms traditional lines into smart, virtual queues that improve both customer experience and operational efficiency. Customers can join the queue remotely via mobile, kiosk, or online, and receive real-time updates on their place in line. Staff gain a centralized dashboard to monitor arrivals, wait times, and service flow, allowing them to prioritize effectively and reduce congestion. Automated notifications and clear communication keep everyone informed, resulting in shorter perceived wait times, smoother service, and a more organized environment for both visitors and staff. WaitWell streamlines how organizations welcome and track visitors. Guests can pre-book appointments or check in on arrival via kiosk, QR code, or mobile link, reducing front-desk congestion. Automated notifications keep visitors informed, while staff see real-time arrival updates and visitor flow in one dashboard. With features like pre-registration, ID capture, and analytics, WaitWell ensures a secure, efficient, and professional visitor experience. WaitWell lets customers join a virtual waitlist from their phone, kiosk, or online, eliminating crowded lines and long waits. Staff can manage arrivals in real time, track wait times, and prioritize service efficiently. Automated notifications keep customers informed, ensuring a smoother and more organized experience for everyone. WaitWell automates key operational workflows to streamline service delivery and reduce manual tasks. From appointment scheduling and patient intake to queue management and notifications, processes run automatically, keeping both staff and customers informed in real time. Staff can monitor, adjust, and optimize workflows through a centralized dashboard, while automated reminders, alerts, and pre-filled forms reduce errors and no-shows. By integrating scheduling, check-ins, and virtual queuing, WaitWell enhances efficiency, improves service consistency, and frees staff to focus on delivering a better customer or patient experience. |
Categories |
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Appointment Scheduling Features
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Medical Scheduling Features
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Employee Scheduling Features
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Queue Management Features
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Visitor Management Features
Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Waitlist Features
Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking
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Appointment Scheduling Features
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Appointment Reminder Features
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging
Business Phone Systems Features
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP Features
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Contact Management Features
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Advocacy Features
Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement
Customer Communications Management Features
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Feedback Features
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Email Marketing Features
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Healthcare CRM Features
Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics
IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Internal Communications Features
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat
Lead Management Features
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Local Marketing Features
Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management
Loyalty Management Features
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label
Payment Processing Features
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
Review Management Features
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
SMS Marketing Features
2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Team Communication Features
Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing
Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
Unified Communications Features
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
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Integrations
Azure-AD-External-Identities
DentiMax
Denticon
EagleSoft
Eyefinity EHR
Freshservice
Google Forms
HubSpot Content Hub
HubSpot Customer Platform
IntraVet
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Integrations
Azure-AD-External-Identities
DentiMax
Denticon
EagleSoft
Eyefinity EHR
Freshservice
Google Forms
HubSpot Content Hub
HubSpot Customer Platform
IntraVet
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