Audience

Medical offices, doctors, healthcare providers, hospitals, pharmacies, etc.

About Pomelo Health

Pomelo Health is a leader in the patient engagement and management space in North America since 2012. Pomelo’s suite of products includes an all-in-one patient engagement platform, a waiting room solution, and a vaccination solution for COVID-19 and other immunization campaigns.

Key features to Pomelo’s patient engagement platform include e-booking, email and text appointment reminders, e-forms, telemedicine, broadcasts, and secure messaging. With thousands of healthcare practices in North America using its software, Pomelo is proven to improve patient satisfaction and reduce no-shows.

The Pomelo Health vaccination solution is used by governments in both the US and Canada as well as some of the largest pharmacy chains including Walmart Canada.

Integrations

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Company Information

Pomelo Health
Founded: 2012
Canada
www.pomelohealth.ca

Videos and Screen Captures

Patient Portal

Patient Portal

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Pomelo Health Frequently Asked Questions

Q: What kinds of users and organization types does Pomelo Health work with?
Q: What languages does Pomelo Health support in their product?
Q: What kind of support options does Pomelo Health offer?
Q: What other applications or services does Pomelo Health integrate with?
Q: What type of training does Pomelo Health provide?
Q: What pricing for support is available for Pomelo Health?
Q: What pricing for training is available for Pomelo Health?

Pomelo Health Product Features

Appointment Reminder

Appointment Scheduling Supported
Calendar Management Supported
Call Reminders Supported
Email Reminders Supported
Online Booking Supported
Rescheduling Supported
SMS Messaging Supported
Two-Way Messaging Supported
Payment Reminders Not Supported
Recurring Appointments Not Supported

Medical Practice Management

E-Prescribing Supported
Multi-Office Supported
Multi-Physician Supported
Patient Portal Supported
Patient Records Supported
Patient Registration Supported
Patient Scheduling Supported
Physician Scheduling Supported
Claims Management Not Supported
EMR / EHR Not Supported
HIPAA Compliant Not Supported
Insurance Eligibility Verification Not Supported
Inventory Management Not Supported
Patient Billing Not Supported

Medical Scheduling

Appointment Management Supported
Facility Scheduling Supported
Multi-Location Supported
No-Show Tracking Supported
On Call Scheduling Supported
Patient Scheduling Supported
Physician Management Supported
Recurring Appointments Supported
Self Service Portal Supported
Staff Scheduling Supported
Billing & Invoicing Not Supported
Drag & Drop Not Supported
Patient Records Not Supported

Patient Engagement

Appointment Scheduling Supported
Care Planning Supported
Collaboration Supported
Messaging Supported
Mobile Access Supported
Patient Education Supported
Patient Portal Supported
Personal Health Record Supported
Progress Tracking Supported
Self Management Supported

Patient Portal

Appointment Confirmations Supported
Appointment Scheduling Supported
Care Summaries Supported
Health Record Access Supported
Intake Forms Supported
Lab Results Supported
Prescription Renewals Supported
Secure Messaging Supported
Video Consultations Supported
Bill Payment Not Supported
Care Plans Not Supported
EHR-Agnostic Not Supported

Patient Scheduling

Notifications/Alerts Not Supported
Approval Process Control Not Supported
HIPAA Compliant Not Supported
Mobile Access Not Supported
Online Scheduling Not Supported
Patient Communications Not Supported
Patient Intake Not Supported
Patient Portal Not Supported
Patient Records Management Not Supported
Payment Processing Not Supported
Reminders Not Supported
Analytics/Reporting Not Supported
SMS Messaging Not Supported

Pharmacy

Forms Management Supported
Automatic Refills Not Supported
Barcode Generation Not Supported
Claims Management Not Supported
Compounding Not Supported
E-Prescribing Not Supported
Electronic Signature Not Supported
Insurance Processing Not Supported
Inventory Management Not Supported
Multi-Store Management Not Supported
Online Refills Not Supported
Pill Database Not Supported
Pill Imaging Not Supported
Point of Sale (POS) Not Supported
Prescription Processing Not Supported
Rx Image Scanning Not Supported
Signature Capture Not Supported

Queue Management

Appointment Scheduling Supported
Communication Tools Supported
Contactless Supported
For Healthcare Supported
Virtual Queue Supported
Calendar Not Supported
Customer Surveys Not Supported
Dashboard Not Supported
For Banks Not Supported
For Government Not Supported
For Restaurants Not Supported
For Retail Not Supported
SMS Marketing Not Supported
Supports Multiple Counters Not Supported

Telemedicine

Appointment Reminders Supported
Appointment Scheduling Supported
Chat / Messaging Supported
E-Prescribing Supported
For Medical Purposes Supported
Multi-Provider Practice Supported
Online Forms Supported
Patient Queue Management Supported
Practice Management Supported
Remote Treatment Plans Supported
Video Conferencing Supported
HIPAA Compliant Not Supported
Teleradiology Not Supported

Vaccine Management

Adverse Reaction Reporting Supported
Alerts / Notifications Supported
Appointment Reminders Supported
Communication Tools Supported
Dose Tracking Supported
Scheduling Supported
Virtual Waiting Room Supported
Billing Not Supported
For Governments Not Supported
Immunization Proof Not Supported
Inventory Management Not Supported
Predictive Analytics Not Supported