Audience
medical, dental, and vision practices
About Solutionreach
Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We did it first, and after nearly 20 years, we’re continuing to lead the way.
We show practices how to improve the patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back.
When practices commit to working with us, we bring all the experience we’ve gained working with 52,000 other practices to the entire process, whether it’s that first welcome email or a practice check-in five years down the road.
If a practice is ready to start growing and increasing revenue, then we’re the right partner.
Integrations
Company Information
Videos and Screen Captures
Product Details
Solutionreach Frequently Asked Questions
Solutionreach Product Features
Appointment Reminder
Dental
Healthcare CRM
Medical Practice Management
Optometry
Solutionreach Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"they over promise and ..." Posted 2025-08-06
Pros: None.
Cons: They over promise and ...underdeliver. of should i say- don't deliver. They skip meetings that they bill for and don't help at all.
Overall: Poor choice.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Sync Always Down & Terrible Support" Posted 2021-04-09
Pros: When the sync with the scheduling system is working the product works as advertised.
Cons: The sync with your scheduling system is always down and it consumes endless amounts of time to restore it. During the time when the sync is down patients are not receiving their reminders. This results in fewer patients showing up and loss of revenue. The support techs only know basic elements of IT and are in way over their head. They can't understand what the problems are and therefore don't know how to resolve them.
Overall: If you want to spend days on the phone trying to find someone to restore a sync that keeps failing and to have few patients show up to their appointments then SolutionReach is what you are looking for.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Disappointing Experience" Posted 2020-11-30
Pros: The software was alright, not the best certainly. It did automate our appointment confirmation process as advertised.
Cons: The user interface was daunting, especially for our team members who did not grow up in the digital age.
Overall: This was the first patient management system that we tried 7 years ago, and now, on our 4th, every other company we have tried was better than Solution Reach. The worst part of the experience was the 2 year contract they made us sign but certainly didn't highlight in the onboarding process. To be fair, I should have read the print, but no other company with similar software has ever made us sign a contract, so be aware that there are other options that will also likely work better for your company!
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Outdated" Posted 2020-05-09
Pros: Works decent for text and appointment reminders for patients in healthcare offices. Integrates well too.
Cons: I hate the outdated platform and is not super easy to use.
Overall: It's overpriced and hard to use. The interface is difficult to navigate and isn't easy to use whatsoever.
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