DoctorConnect vs. Solutionreach Comparison


DoctorConnect Adtel International	Solutionreach	+	+
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About DoctorConnect delivers industry-leading patient engagement and automation tools that help healthcare providers improve efficiency, reduce no-shows, and enhance patient satisfaction. With over 32 years of experience, we support thousands of doctors, clinics, and hospitals nationwide. Our platform integrates with hundreds of EMR and PM systems to simplify communication and daily operations. Key Features: • ARIA Phase 1 – AI receptionist for 24/7 call answering, triage, and transfers • ARIA Phase 2 – AI scheduling automation for real-time booking and rescheduling • Automated Reminders and Recalls • Digital Patient Forms and Surveys • Automated Waitlist and No-Show Recovery • Secure Messaging, Telehealth, and Online Payments • And more Discover how DoctorConnect can boost revenue, streamline workflow, and transform your patient experience.		About Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We did it first, and after nearly 20 years, we’re continuing to lead the way. We show practices how to improve the patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back. When practices commit to working with us, we bring all the experience we’ve gained working with 52,000 other practices to the entire process, whether it’s that first welcome email or a practice check-in five years down the road. If a practice is ready to start growing and increasing revenue, then we’re the right partner.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Doctors, clinics and hospitals		Audience medical, dental, and vision practices
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $210 Price varies. Flat monthly rate based on the total number of providers and locations. Contact us for more details. Free Version Not Supported Free Trial Not Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 3.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 1.0 / 5 ease 1.5 / 5 features 2.0 / 5 design 1.5 / 5 support 1.3 / 5 Read all reviews
Pros from Real Users Pros One of my favorite features is the ability to send patients individual text messages and be able to encrypt them as well if needed. Along with individual texting is sending mass text messages to a list of patients on a providers schedule for a certain day. Our patients prefer text to call and so this has allowed us to get in touch with so many more patients. I've also enjoyed the Enhanced Text feature. This adds a link to an appointment reminder that will pull up a map app to guide patients to the address as well as allow the patient to change the language of the reminder.		Pros & Cons from Real Users Pros None. When the sync with the scheduling system is working the product works as advertised. The software was alright, not the best certainly. It did automate our appointment confirmation process as advertised. Works decent for text and appointment reminders for patients in healthcare offices. Integrates well too. Cons They over promise and ...underdeliver. of should i say- don't deliver. They skip meetings that they bill for and don't help at all. The sync with your scheduling system is always down and it consumes endless amounts of time to restore it. During the time when the sync is down patients are not receiving their reminders. This results in fewer patients showing up and loss of revenue. The support techs only know basic elements of IT and are in way over their head. They can't understand what the problems are and therefore don't know how to resolve them. The user interface was daunting, especially for our team members who did not grow up in the digital age. I hate the outdated platform and is not super easy to use.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported
Company Information Adtel International Founded: 1992 United States www.doctorconnect.net		Company Information Solutionreach United States www.solutionreach.com
Alternatives Perfect Patient Management System SARU TECH		Alternatives Modento Modento Inc.
Benchmark PM Benchmark Solutions		Updox
OptiMantra		Demandforce
Benchmark EHR Benchmark Solutions		Weave
DrChrono View All		NexHealth View All
Categories AI Review Management Supported Appointment Reminder Supported Chiropractic Supported Clinic Management Supported Dental Supported Dermatology Supported Healthcare Supported Medical Practice Management Supported Medical Scheduling Supported Medical Spa Supported Optometry Supported Patient Engagement Supported Patient Experience Supported Patient Intake Supported Patient Management Supported Patient Scheduling Supported Pediatric Supported Physical Therapy Supported Plastic Surgery Supported Podiatry Supported Radiology Supported Reputation Management Supported Telemedicine Supported		Categories Appointment Reminder Supported Dental Supported Healthcare CRM Supported HIPAA Compliant Messaging Supported Medical Practice Management Supported Optometry Supported Patient Check-in Kiosk Supported Patient Engagement Supported Patient Experience Supported Patient Intake Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported
Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported Dental Features Appointment Management Not Supported Appointment Reminders Supported Claims Management Not Supported Clinical Charting Not Supported Imaging Not Supported Inventory Management Not Supported Patient Account Management Not Supported Patient Billing Supported Patient Records Management Not Supported Treatment Planning Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Not Supported Multi-Physician Supported Patient Billing Supported Patient Portal Not Supported Patient Records Not Supported Patient Registration Supported Patient Scheduling Supported Physician Scheduling Not Supported Optometry Features Appointment Management Supported Insurance Management Not Supported Inventory Management Not Supported Patient Records Not Supported Recall Tracking Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Supported Personal Health Record Supported Progress Tracking Supported Self Management Supported Patient Scheduling Features Analytics/Reporting Supported Approval Process Control Supported HIPAA Compliant Supported Mobile Access Supported Notifications/Alerts Supported Online Scheduling Supported Patient Communications Supported Patient Intake Supported Patient Portal Not Supported Patient Records Management Supported Payment Processing Supported Reminders Supported SMS Messaging Supported Show More Features Chiropractic Features Appointment Management Supported Billing & Invoicing Supported Claims Management Not Supported EHR Certified Not Supported Outcome Assessments Not Supported Patient Account Management Not Supported Patient Records Not Supported SOAP Notes Not Supported Dermatology Features Claims Management Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Image Management Not Supported Inventory Management Not Supported Patient Portal Not Supported Progress Notes Not Supported Scheduling Supported Treatment Plans Not Supported Medical Scheduling Features Appointment Management Supported Billing & Invoicing Not Supported Drag & Drop Supported Facility Scheduling Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Not Supported Patient Records Not Supported Patient Scheduling Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Supported Staff Scheduling Not Supported Medical Spa Features Appointment Management Supported Before & After Pictures Not Supported Client Management Supported Gift Card Management Not Supported HIPAA Compliant Not Supported Inventory Management Not Supported Package Creation Not Supported Patient Management Features Admissions Management Supported Bed Management Not Supported Discharge Management Not Supported Historical Reporting Not Supported Patient Flow Management Supported Patient Location Tracking Not Supported Patient Monitoring Not Supported Real Time Reporting Supported Waiting Time Tracking Supported Pediatric Features Admissions Management Supported Billing & Invoicing Not Supported Charge Capture Supported Clinical Notes Not Supported Code Processing Not Supported Custom Bundles Supported Electronic Health Record Not Supported HIPAA Compliant Supported Practice Management Supported Scheduling Supported SMS Messaging Supported Vaccine Management Not Supported Physical Therapy Features Activity Monitoring Not Supported Appointment Management Supported Assessments Not Supported Billing & Invoicing Not Supported Exercise Management Supported Insurance Management Not Supported Multi-Location Supported Patient Records Not Supported Practice Management Supported Progress Notes Not Supported Treatment Plans Not Supported Plastic Surgery Features Appointment Management Supported Before & After Pictures Not Supported Claims Management Not Supported Inventory Management Not Supported Patient Billing Supported Patient Flow Management Not Supported Patient Portal Not Supported Patient Records Management Not Supported Scheduling Supported Podiatry Features Appointment Management Supported Patient Records Not Supported Radiology Features Audit Trail Not Supported Billing & Invoicing Not Supported Claims Management Not Supported EDI Not Supported EMR HL7 Bridge Not Supported Image Fusion Not Supported PACS Integration Not Supported Patient Scheduling Supported Scanning Input Not Supported Teleradiology Not Supported Wait List Management Supported		Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Not Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported Dental Features Appointment Management Not Supported Appointment Reminders Supported Claims Management Not Supported Clinical Charting Not Supported Imaging Not Supported Inventory Management Supported Patient Account Management Not Supported Patient Billing Not Supported Patient Records Management Not Supported Treatment Planning Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Not Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Supported Physician Scheduling Not Supported Optometry Features Appointment Management Not Supported Insurance Management Not Supported Inventory Management Not Supported Patient Records Not Supported Recall Tracking Supported Show More Features Healthcare CRM Features Audience Targeting Supported Campaign Management Supported Marketing Automation Supported Medical History Records Not Supported Patient Communications Supported Patient Management Not Supported Physician Management Not Supported Predictive Analytics Not Supported
Integrations Nextech Supported AccuMed EHR Supported AdvancedMD Supported Amazing Charts EHR Supported Azalea EHR Supported DentiMax Not Supported Denticon Not Supported Lytec Supported MOSAIQ Plaza Supported ModMed Supported NextGen Healthcare EHR Supported OrthoTrac Not Supported PracticeWorks Not Supported Sensei Cloud Not Supported Tebra Supported WinOMS Not Supported Yelp Supported athenaClinicals Supported eClinicalWorks Supported Show More Integrations View All 13 Integrations		Integrations Nextech Supported AccuMed EHR Not Supported AdvancedMD Not Supported Amazing Charts EHR Not Supported Azalea EHR Not Supported DentiMax Supported Denticon Supported Lytec Not Supported MOSAIQ Plaza Not Supported ModMed Not Supported NextGen Healthcare EHR Not Supported OrthoTrac Supported PracticeWorks Supported Sensei Cloud Supported Tebra Not Supported WinOMS Supported Yelp Not Supported athenaClinicals Not Supported eClinicalWorks Not Supported Show More Integrations View All 7 Integrations
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