WAVV

WAVV

WAVV Communications
XCALLY

XCALLY

Xenialab
+
+

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About

WAVV is a cloud-based power dialer that runs inside supported customer relationship management (CRM) platforms for sales teams and other outbound callers. It helps users work through lead lists with single-line or parallel dialing of up to three contacts, while keeping call activity connected to CRM records. Features include automatic call dispositions and follow-up scheduling, call recordings, voicemail drop, local-presence caller ID, number-health and spam-flag monitoring, time-zone safeguards, and team reporting. Teams can install or enable WAVV in supported CRMs, including HubSpot, GoHighLevel, REDX, PropertyRadar, and Wise Agent, to call from contact records without exporting lists or switching to a separate dialer. The product is designed for individual agents and teams in real estate, insurance, and other outbound sales environments that need to organize prospecting calls and follow-up.

About

XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software. In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities: - IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors; - WebRTC, Windows softphone and Omnichannel unified web GUI for agents. XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales reps and teams, real estate agents, insurance agents, mortgage lenders and agencies who make outbound calls from their CRM.

Audience

XCALLY is the complete solution for Omnichannel call centers and contact centers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$99/seat/month
Single-line dialing starts at $99/seat/month; multi-line dialing for up to three lines is $149/seat/month. Month-to-month billing is available, and every plan includes a 7-day free trial.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • XCALLY helps us track all the customer information in one place! It replaced our existing phones since we are now working from home. The Xcally team was able to bring our other phone number. What's more is that we now have SMS and a smart call queue that manages a lot of customer questions without us having to pick up the phone.
  • xCally have a great single user interface, they cover all media types with the inclusion of their open channel to design your own custom channels, excellent IVR configurator with easy integration and extensive feature options. The core features include everything that a Contact Center would require and include most of the commonly used native integrations for CRM/ERP/Ticketing solutions. The custom integration abilities exceed most systems I have come across and are predominantly able to be configured via the GUI. Their included softphone / agent control bar is superior to any other I have experienced, being discrete and always visible. xCally is a perfect solution for SMB to enterprise Contact Center solutions and highly recommended.
  • It's omnichannel. No need for additional windows or apps. Voice, SMS, web chat, Email, FAX and social media in one place. It works in a web browser so there is nothing to download and nothing to install. It has out of the box integration to business critical apps and has a very well documented API. It has visual IVR designer with text to speech and speech recognition. It has artificial intelligence connectors so it's easy to build voicebots and chatbots or even run sentimental analysis reports on call recordings.

Cons

  • Nothing really. The system was fast and easy to install, and the team was great to understand what we needed to do, and got it done quickly.
  • There is little to dislike about xCally however the real-time and historic reporting abilities could be enhanced, and the scalability can be challenging. I have no doubt that future enhancements will address this.
  • Since XCALLY is more like a toolbox somethings are not built in or ready to use and i had to build them but it was a breeze.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

WAVV Communications
Founded: 2018
United States
wavv.com

Company Information

Xenialab
Founded: 2007
Italy
www.xcally.com

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Categories

Parallel Dialers Supported
Power Dialers Supported
Sales Dialers Supported

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Call Center Supported
Communications Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Not Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Not Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported

Integrations

Amazon Lex Not Supported
Chatdesk Not Supported
Dialogflow Not Supported
Facebook Not Supported
Freshdesk Not Supported
Freshsales Not Supported
GoHighLevel Supported
HubSpot CRM Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Plivo Not Supported
PropertyRadar Supported
Salesforce Not Supported
Telegram Not Supported
Twilio Not Supported
Viber Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Amazon Lex Supported
Chatdesk Supported
Dialogflow Supported
Facebook Supported
Freshdesk Supported
Freshsales Supported
GoHighLevel Not Supported
HubSpot CRM Not Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Plivo Supported
PropertyRadar Not Supported
Salesforce Supported
Telegram Supported
Twilio Supported
Viber Supported
WhatsApp Supported
X (Twitter) Supported
Zendesk Supported
Zoho CRM Supported
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Claim WAVV and update features and information
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