VisionFlow

VisionFlow

Visionera
Wix Answers

Wix Answers

WixAnswers.com
5.0 out of 5 stars
VisionFlow Wix Answers

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VisionFlow:

About

Streamline internal processes with VisionFlow by Visionera. VisionFlow is a powerful unified platform for the development lifecycle of your business applications, software, and products. It is modular and covers key areas such as Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more.
Wix Answers:

About

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.
VisionFlow:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Wix Answers:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
VisionFlow:

Audience

For businesses in various industries
Wix Answers:

Audience

Mid-market and Enterprise, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.
VisionFlow:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Wix Answers:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
VisionFlow:

API

Offers API Not Supported
Wix Answers:

API

Offers API Not Supported
VisionFlow:

Screenshots and Videos

Wix Answers:

Screenshots and Videos

VisionFlow:

Pricing

$20.00/month/user
Small - €19 per user per month
Medium - €35 per user per month
Large- €49 per user per month
Pick and Choose - custom
Free Version Not Supported
Free Trial Supported
Wix Answers:

Pricing

$80/month/per user
$80/month per user. Unlimited package includes all support channels in one platform.
Free Version Not Supported
Free Trial Supported
VisionFlow:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Wix Answers:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
Wix Answers:

Pros & Cons from Real Users

Pros

  • - Wix Answers has everything from FAQ design to call center ticketing. You will not have to look for another service.

Cons

  • - Can be too pricey for individual business owners with not much feature requirement.
VisionFlow:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Wix Answers:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
VisionFlow:

Company Information

Visionera
Founded: 2001
Sweden
visionflow.com
Wix Answers:

Company Information

WixAnswers.com
Founded: 2018
Israel
www.wixanswers.com
VisionFlow:

Alternatives

Wix Answers:

Alternatives

Web Tracks

Web Tracks

Gritware
VisionFlow:
Perforce ALM

Perforce ALM

Perforce
Wix Answers:
VisionFlow:
Allegra

Allegra

Steinbeis
Wix Answers:
VisionFlow:
Octopus ITSM

Octopus ITSM

Octopus-ITSM.com
Wix Answers:
Zoho Desk

Zoho Desk

Zoho
4.9 out of 5 stars
VisionFlow:
Wix Answers:
Zendesk

Zendesk

4.3 out of 5 stars
VisionFlow:

Categories

Wix Answers:

Categories

CRM Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
Live Chat Supported
Service Desk Supported
VisionFlow:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Not Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Supported
Deployment Management Supported
Graphical User Interface Supported
Mobile Development Not Supported
No-Code Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Supported
Testing Management Supported
Version Control Not Supported
Web App Development Not Supported

Application Lifecycle Management Features

Administrator Level Control Supported
Defect Tracking Supported
Iteration Planning Supported
Project Management Supported
Release Management Supported
Requirements Review Supported
Task Management Supported
Test Case Tracking Supported
User Level Management Supported
Version Control Supported
Wix Answers:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Not Supported
Knowledge Base Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Supported
Document Storage Not Supported
Email Marketing Not Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Not Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Segmentation Not Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Not Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Service Desk Features

Change Management Not Supported
CMDB Not Supported
Incident Management Supported
IT Asset Management Not Supported
Knowledge Base Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Supported
VisionFlow:

Integrations

Crowdin Not Supported
Easyflow Not Supported
EvaluAgent Not Supported
Fortnox Supported
Git Supported
HelpShelf Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Not Supported
Jira Work Management Not Supported
Klaus Not Supported
Kleene Not Supported
Salesforce Not Supported
Slack Not Supported
Twilio Supported
Unbabel Not Supported
Wix Logo Maker Not Supported
Zapier Not Supported
enabley Not Supported
Wix Answers:

Integrations

Crowdin Supported
Easyflow Supported
EvaluAgent Supported
Fortnox Not Supported
Git Not Supported
HelpShelf Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Supported
Jira Work Management Supported
Klaus Supported
Kleene Supported
Salesforce Supported
Slack Supported
Twilio Not Supported
Unbabel Supported
Wix Logo Maker Supported
Zapier Supported
enabley Supported
VisionFlow:
Claim VisionFlow and update features and information
Claim VisionFlow and update features and information
Wix Answers:
Claim Wix Answers and update features and information
Claim Wix Answers and update features and information